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| 1. I have an outdated Rand McNally map, atlas, or book. Where can I find an updated version? |
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If you would like to replace an older edition of a Rand McNally map or atlas, check in our online store. If you don't see what you are looking for or have questions, please contact our store or call our customer service representatives at 800-275-RAND (-7263), Monday-Friday, 8 a.m.-6 p.m. Central Time. The following products are, however, out-of-print and unavailable:
- Rand McNally StreetFinder® and TripMaker® software
- Rand McNally Handy Railroad Atlas
- Rand McNally Banker's Directory and all banking information
- Rand McNally RV Park and Campground Directory
- Route 66 Commemorative maps (However, Rand McNally does carry publications about Route 66 in our online store.)
| 2. I have an old Rand McNally publication. Can you tell me how much it's worth? Would you like to buy it? |
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Rand McNally does not have appraisal information, but a used book dealer or antiquarian map dealer may be able to place a value on your map and may be interested in purchasing your item. We donated all of our rare and antique maps to a research library several years ago; we have no plans to re-establish a collection.
| 3. How do I check on my AS/400 On-Demand if the MileMaker subsystem I am running is Guide 18 or Guide 19? |
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From a command line on the AS/400, type the command WRKACTJOB. This will list running jobs and tasks that are currently running on the system. Using your page up or down to locate the Subsytem/Job named MMAKERSBSD. Once this is located, arrow key to the far Left cursor field on the same line as MMAKERSBSD. Type option 5 in this field, and hit Enter. This will bring you to a "Work with Job" menu list where you should select number 10 from the list. Once this is done, it will show the job log text which indicates when the MMAKERSBSD started, and from which library it launched. If it reads: "...subsystem MMAKERSBSD in GDE19OND." Then the process was launched from the Guide 18 library, utilizing Guide 19 data files.
| 4. When I perform the Guide 19 update to my AS/400 On-Demand product, what will happen to all of my user conversion (custom names) file? |
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The LODRUN program that runs and upgrades MileMaker from Guide 18 to Guide 19 will covert all custom points to be usable for Guide 19 calculations. All user settings will be also saved and brought over to the newer version. If there are any issues with the upgrade the installer will give you an error notification.
| 5. What will happen to my Avoid and Preferred Segments that I configured in Guide 18 when I upgrade to Guide 19? |
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During the restore and install of Guide 19, the setup program will read and process all avoided and preferred records from your previous installation. Because of changes in the highway network from Guide 18 to Guide 19, not all records may be able to be converted. A message will appear on your screen notifying you if this is an issue, and will allow you to view those unconverted segments.
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| 6. How much more space will be necessary while upgrading to Guide 18? |
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If you choose to retain/backup Guide 18 during installation, you will need an additional 200 Megabytes of DASD on your system. This new install will be placed into GDE19OND, and the previous library will stay GDE18OND.
| 7. How do I know if the router subsystem is running on my AS/400? |
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From a command line, issue the command WRKACTJOB and look for a job named MMAKERSBS with a child job of MMROUTER. If you do not see this job, call program CLMI000 to run the subsystem start up menu.
| 8. What types of changes should I expect from Guide 19? |
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The major portion of the upgrade is a comprehensive highway data update. This essentially is a complete review of all the truck usable road network which MileMaker calculates routes. Updates to road restrictions, interstate systems, and other routes which commercial travel is allowed. The effect of such changes may shorten or lengthen certain routes in some areas of the U.S., Canada and Mexico. New geographic points (such as additional cities or locations) have also been included in the update.
| 9. Will there be any changes to interface programs MI110N and MI335N? |
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We have retained all interface programs commonly used in Guide 18 to be supported in Guide 19. Any parameters passed to such programs will also be the same as they were before Guide 19. It is important to remember to add the GDE19OND to your library list or Job Description in order to call the newer editions of these interfaces. If you have questions regarding how these interface routines operate, please contact Technical Support.
| 10. When I run a mileage, I get a mileage of 0 and a status of "E" in the MileMaker Inquiry screens |
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Normally, this message appears when the system is out of transactions or when it had reached the end of its billing cycle (expired). From the MileMaker main menu (program MI001) select the Billing/Transaction Update choice and choose Transaction Usage Report. If you are out of transactions, please contact 1-800-234-4069 and select "Billing."
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| 11. Can I add additional cities to the system? |
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No. This version of MileMaker does not allow geocoding of custom points to the system.
| 12. If I have a batch file with several point pairs and I need the mileages back, how can I process them? |
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There is an API program routine for both HHG mileages as well as Practical Routes. For mileage request, your third party application will need to call MI110I and pass the appropriate data structure with your origin and destination cities. Practical routes will require you to call MI335I. For complete details, please refer to your On-Demand AS/400 Technical Guide. Both RPG and COBOL record layouts are available.
| 13. Will this work with Innovative Computing Corporation (ICC) enterprise software? |
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Yes. ICC has developed a module that will call our interface for tariff miles and payroll operations.
| 14. How big is the AS/400 installation? |
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The whole database and mileage engine has a small footprint. We recommend approximately 460 Megabytes of DASD. Data queues and temporary files may increase this requirement depending on use.
| 15. Does your AS/400 have a TCP/IP interface to a network? |
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We suggest if you have a LAN/WAN which requires mileage information that you purchase a MileMaker SP32 or IntelliRoute Deluxe suite that offers DLL, ActiveX and Java.
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| 16. I am receiving awkward routing and directions when I run a practical route. |
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If the route seems inappropriate, contact our Technical Support department at 1-800-234-4069 and we will have our database department verify the answer.
| 17. What is the difference between the "Default Setup" and "Advances/Custom Setup" when I load the AS/400 On-Demand? |
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The custom setup enables slower systems to allocate a 15 Meg memory pool for the router subsystem. This will ensure that the MileMaker system will always have available memory when launching and ongoing throughout operation. Most RISC-based systems do not require this custom setup - thus the majority should accept the Default setup.
| 18. How do I get started? |
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Click here to sign up for the randmcnally.com Affiliate Program. Simply read the randmcnally.com Affiliate Program agreement, then complete the easy online application. After we have approved your application, we will provide you with everything you need to set up your own online store, as well as access to our reporting pages.
| 19. What is randmcnally.com? |
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Randmcnally.com is a comprehensive travel site that allows users to plan trips, get directions, explore maps, and purchase travel products in our online store. We are a subsidiary of Rand McNally, which has been America's trusted travel advisor for over 100 years, and offer consumers a wide variety of products and services through our popular Web site.
| 20. What is the randmcnally.com Affiliate Program? |
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The randmcnally.com Affiliate Program is an online revenue-sharing program that gives you the tools to sell travel products relevant to your site and your users. We handle all aspects of order processing, payment, fulfillment, and customer service. You earn a commission every time a user of your site clicks on the randmcnally.com link and makes a purchase in our Travel Store.
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| 21. Why become a randmcnally.com Affiliate? |
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Rand McNally is well established and trusted as a travel advisor.
Our Affiliate Program is designed to create new marketing opportunities for Web site hosts seeking to integrate travel product sales on their Web site(s). As an Affiliate of randmcnally.com, you will greatly enhance the consumer benefit of your own Web site, and you will increase your revenue through earned commissions.
| 22. How does this program differ from other partnership opportunities available on the Web? |
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Our program allows you to earn a commission on every product purchased on our site, not only the products to which you link directly from your site. There is no limit to the amount of commission that you may earn, and payments are made on a regular schedule. The Rand McNally brand name is well established and trusted as a travel advisor.
| 23. Is the program domestic or international? |
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Our Affiliate Program is available to anyone able to handle transactions in U.S. dollars. We are not able to ship our merchandise to Cuba, Iran, Iraq, Libya, North Korea, or Sudan. In addition, certain products are restricted from being shipped outside of the United States. Applicable restrictions will be stated in the descriptions of affected products.
| 24. Can anyone become an Affiliate? |
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There are no restrictions on applying for membership in the Affiliate Program. Your application will be reviewed, and if it is deemed acceptable, you will be granted membership. Randmcnally.com reserves the right to refuse membership to any applicant. Refer to our Terms and Conditions page for further details.
| 25. If I become an Affiliate of randmcnally.com, can I participate in similar partnership programs with other Web sites? |
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Yes, our Affiliate agreement is not exclusive. Our program can stand alone or complement relationships you have with other online resources.
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| 26. How often do your Affiliates get paid? |
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Our Affiliates are paid 30 days after the end of each quarter. If a member's earned commission is less than $25, it will be carried over to the next quarter.
| 27. How do I set up my site as an Affiliate of randmcnally.com? |
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Click here to sign up for the randmcnally.com Affiliate Program. Once we have approved your application, we will email you all the tools you will need to set up your own unique travel store. If you have any questions regarding setup once you have received the initial email, our staff will be happy to answer them: simply contact our Affiliate Program staff.
| 28. How do I get more information about your business to business solutions? |
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We have several teams that provide business to business solutions. Please send your inquiry to the team that best fits your needs.• For information on licensing Rand McNally content, please contact Content Licensing.
• For information on custom products, please contact Custom Business Solutions.
• For information about our commercial routing products for motor carriers and shippers please contact MileMaker.
| 29. I'd like to tell you about an error or an omission that I found in one of your products. Whom should I contact? |
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Rand McNally uses the most up-to-date data and accurate digital database of information currently available. However, we are always interested in hearing about any omissions or inaccuracies found in our products. Our product development team reviews all updates and feedback and evaluates it for inclusion in future products.Please send us your comments and corrections. Postal Address:
Consumer Affairs
Rand McNally
PO Box 654
Skokie, IL 60076
| 30. I have a complaint about one of your products. Whom should I contact? |
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We welcome your suggestions, corrections, or complaints about our products. Your input helps us make our products better. Please send us your comments and corrections.Postal Address:
Consumer Affairs
Rand McNally
PO Box 654
Skokie, IL 60076
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| 31. How do I read your online maps? |
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All of our maps have north at the top, west to the left, east to the right, and south at the bottom. The arrows or letters in the map's frame are clickable and will move the map coverage in these directions. Each map also has a clickable barscale on the left. The units are in miles.
| 32. I entered an address, but the result was different from what I expected. Why? |
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There are several possible reasons. Our software does its best to recognize what you've typed and match it against a large database of addresses. For best results, try these tips:
Address field: We can only route to or map street addresses with street numbers and street names or the intersection of two streets. We are not able to recognize post office boxes, apartment numbers or vanity names for buildings. We also cannot recognize geographic features, names of housing developments, or names of businesses.
The street name you've entered may be spelled differently than the actual street. In this case, our system tries to find a close match to the street or city name that you've entered and returns that map. If no street match can be made, a map will be generated of the zip code area (if entered) or the city instead.
City and state fields: Although our system will try to find a close match for misspelled city names, for best results, use the exact spellings of all names. Make sure to double-check your spelling. If you're unsure of the state's abbreviation, click "state" for a full list of U.S. states and Canadian provinces.
| 33. How often is road construction information updated? |
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Every two weeks. So it's a good idea to check road construction right before you head off on your road trip.
| 34. Do you plan to offer maps and driving directions for countries outside of the U.S. and Canada? |
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We currently provide mapping and driving directions for the U.S. and Canada. Our Online Store offers an extensive selection of maps, atlases, and globes covering world destinations.
| 35. How do I zoom in and out? How do I recenter your maps? |
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There are two ways to zoom in. Along the left-hand side of the map there's a zoom scale with numbers from 1 to 10. Just click on any of the numbers to zoom in and out. Zooming all the way out (1 on the zoom scale), provides you with the state and/or regional view of an address. Zooming all the way in (10 on the zoom scale) allows you to see the specific street and cross street for an address. The numbers you see indicate the scale level of coverage that each zoom level will produce.
You can also click directly on the map to zoom in or recenter. Under the map are buttons that let you choose which action you want to perform. To recenter only, choose the Recenter button and click directly on the map at the spot you would like to be the new center. Or to both recenter and zoom in with one step, click on the Zoom In & Recenter button and then click on the spot to be the new center of the map.
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| 36. How do you choose routes for driving directions? |
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Our driving directions try to find the fastest route between two points. This means we try to use roadways with the highest speed limits. We try to route you to interstate highways or U.S. highways as quickly as possible, then keep you on these highways as long as possible.
| 37. How can I report addresses that don't work or are located incorrectly on the map? |
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Please let us know about any errors or omissions you find in our maps or directions, especially the names of towns and streets that we may have been unable to locate for you. Be sure to let us know the exact address or addresses you were trying to locate and if there is a problem in the directions, please let us know at exactly what step you feel an error occurred.The street or subdivision you are looking for may be new and not yet in our database. Please be patient, as adding new streets can take a long time. We will be sure to let our data suppliers know of these errors so that they can review them and add them to their update cycles.
| 38. What information do I need to enter to get a map or directions? |
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At a minimum we need a city and state/province or ZIP code. The following entries usually succeed in finding your location on a map:
ZIP code
City, state
City, state, ZIP code
Address, city, state
Intersection, city, state
Address, city, state, ZIP code
Intersection, city, state, ZIP code
Please note, if you have entered a city and a ZIP code, we show you the center of that ZIP code's area on the map. A ZIP code in a rural location may cover a large area and won't be centered on a city. If you don't get the map that you expected, enter the city and state, but leave out the ZIP code.
If you enter any of the above combinations and we are still unable to find your location, it's probably not in our database. Please let us know about any errors or omissions you find in our maps or directions, especially the names of towns and streets we may have been unable to locate for you. We will be sure to let our data suppliers know so they can review them for inclusion in their next update cycle.
| 39. How do I enter intersections? |
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Intersections should be entered as simply as possible, like "Main at Elm" or "Main and Elm." Using a slash (/) or dash (-) between the street names will not work ( e.g., "Main/Elm" or "Main-Elm"). Generally, a road name will work better than a route number.
| 40. What do the abbreviations on the maps and in my directions mean? |
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Some common abbreviations that you'll find on our maps and in our directions include:
Hwy » Highway
Fwy » Freeway
HOV Ln » High Occupancy Vehicle Lane
BR » Business Route
SR » State Route
CR » County Road
I-(94) » Interstate
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| 41. How do I print a map or directions? |
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For the best results, click on the print button above the map. You can also use the print feature on your browser (under "File") to print a map or directions.
| 42. How do I save a map or directions? |
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You can save a map or directions from the maps or directions results pages when signed in. Above the map is a save icon. By clicking on this link, you will be prompted to enter a name for your map or directions. If you're not signed in, you'll be prompted to sign in first.
Basic members can save up to five maps or five directions. All of your maps need to have unique names. If you have more than five saved maps or five saved directions, you'll need to delete one before you can save a new map or direction. You can access your saved maps through the My Info section.
| 43. How do I email a map or directions? |
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You can email a map or directions from the maps or directions results pages. You don't even have to be a registered member to use this feature. Above the map is an email icon. By clicking on this link you will be prompted to enter the email address of your recipient and your name and email address. These email addresses are used only to send the map or directions; they won't be added to any mailing lists.
| 44. In which edition of the Rand McNally Road Atlas can I use the page and grid numbers that are provided with the maps and directions I get on randmcnally.com?
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The page and grid reference numbers that are provided with our maps and driving directions can be used with the yellow-covered edition of the Road Atlas (United States, Canada and Mexico). To purchase a Road Atlas, click here.
| 45. The town I mapped on the site isn't in the Road Atlas grid square that you returned on my results page. Why? |
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Because of space and scale limitations, the Road Atlas does not show all of the towns that can be mapped on randmcnally.com. Even though you won't see the town in your Road Atlas, the grid section or detail map from your results page indicates the town's correct location.
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| 46. Why can you find my address but not route me to it? |
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Occasionally we are not able to complete the beginning or ending of a route because data is not available for smaller or local roads in some areas. We recommend that you check local sources or get our step-by-step maps to see how to navigate from your starting point to the beginning of our directions, or from the ending of our directions to your destination.
| 47. Can you refresh my memory regarding latitude and longitude? |
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Latitude and longitude are used to express specific locations on Earth's surface. Lines of latitude (parallels) run east-west and measure the distance north or south of the equator (0º latitude). Lines of longitude (meridians) run north-south and measure the distance east or west of the Prime Meridian (0º longitude). The Prime Meridian is also known as the Greenwich Meridian because it passes through Greenwich, England. These measurements are used in maps, globes, and GPS software to provide precise location information.
| 48. What happened to your World Mapping Online section? |
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Unfortunately we are no longer able to provide the free World Mapping Online feature. We apologize for any inconvenience.
| 49. What geographical locations do you use when calculating routes or distances between cities when no specific address is entered? Is it the geographical center (determined by latitude and longitude), the main post office, City Hall, or something else? |
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Simply put, the locations selected when no address is entered are the ones determined to be the best starting and ending points for routing purposes. Often, but not always, the point is a city hall. In some cases, it may be a different point of reference with coordinates that best facillitate routing.In general, the points are determined using data provided by NAVTEQ™. For locations not in NAVTEQ's database, the coordinates usually come from Rand McNally's Domestic Names File (DNF). These sources provide reliable starting and ending points regardless of whether a specific address is entered.
| 50. How do I enter my address for maps and directions if the residence number specifies a unit (example: 8225-D Main St.)? |
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Use a dash (8225-D) or no space (8225D) to indicate the residence number; if you leave a space between the number and the unit, the address might not be found.
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| 51. How do I get directions to a National Park? |
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You can get directions to U.S. National Parks by entering the name of the National Park (i.e. Yellowstone National Park or Yellowstone NP) into the "city" field along with the state in which it is located on the Driving Directions page. You can even include a specific entrance for the park (i.e. Yellowstone National Park - East Entrance). Unfortunately routing to Canadian National Parks by name is not available right now.
| 52. Why does randmcnally.com claim to have "more roads" than the other online map sites? |
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Click here to learn more.
| 53. What is a Beta? |
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A Beta is one step in the software development process where the tool is tested by site users to find bugs or design issues that may have been overlooked.
| 54. How do I return to the original maps & directions page? |
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Just click on "standard view" on the directions results page, and you will be directed back to our original style of maps & directions.
| 55. How do I provide feedback on the Beta? |
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Click here to submit your comments to Rand McNally. We welcome all feedback to the Beta as we work to provide the best online maps & directions tools possible.
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| 56. Where do I enter the second line of my address in Beta directions? |
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Please enter your complete address, including city and state, in the address entry field.
| 57. How can I get directions to a business location? |
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You can enter a name of a specific business (ex. Hilton) or business type (ex. hotels) and search by city, state. You can also choose a business type from our category list.
| 58. How do I enter a Mexico address? |
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Use the abbrevation MEX in the address entry line.
| 59. How can I get a printed catalog of Rand McNally products or mail in my order? |
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While Rand McNally does not offer a shopping catalog, all of our products are available in our online store. You may also contact our customer service representatives at 800-275-RAND (-7263), Monday through Friday, 8 a.m.-6 p.m. Central Time for more information about any of our products.
| 60. I did not see my question in the FAQs. What should I do? |
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You can call us at 800-777-MAPS (6277), or you can send us your question and we will get back to you promptly.
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| 61. How can I save a road trip? |
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Basic Road Explorers can save up to five road trips. Premier Road Explorers can save an unlimited number of road trips. You will be able to save your road trip from the trip's Summary page. You'll see a "Save" button in the lower right hand corner of the page. Click the Save button to add a road trip to your list of saved trips. When you click Save, the following will occur: 1) If you are a Road Explorer and are signed in, your trip will be saved. 2) If you are a member and are not signed in, you will be prompted to sign in to save your road trip. 3) If you are not a Road Explorer, you will be prompted to join. After you complete the registration process, your road trip will be saved.
| 62. I saved my road trip, now how do I retrieve it? |
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When you're signed in to randmcnally.com, your saved road trips appear in the My Saved Road Trips page within the My Info section. Clicking on a trip's name will open your saved trip.
| 63. How can I save a road trip idea? |
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Basic Road Explorers can save up to 10 road trip ideas. Premier Road Explorers can save an unlimited number of road trip ideas. When you're signed in to randmcnally.com, you'll be able to save items to My Road Trip Ideas from two places within Plan a Road Trip: within Explore America and when you search for Things to Do. Simply click the "Save to My Road Trip Ideas" link associated with the particular item you'd like to save. You can also add your own road trip idea on the My Road Trip Ideas page in the My Info section. Simply click the "Add New Idea" button.
| 64. How do I add places to stay to my road trip? |
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To add an address to your places to stay, simply click "Add Places to Stay" under any stop on your trip, then enter the name of the place you'll be staying along with any other important information you'd like to include, like address, phone number, and additional information. You can add up to 5 places to stay for your trip's destination as well as for each of your stops along the way.
To search for a place to stay, click "Search for Places to Stay" under any any stop in your trip to see hundreds of hotels in that location. Kayak is our booking partner for making reservations for your overnight stay (as well as for booking flights and rental cars).
Please note that no booking takes place at randmcnally.com. If you have a question about a reservation or need to make a change, please contact the hotel directly.
Once you've booked a place to stay, you can add it to your trip plan by clicking "Add Places to Stay" and entering the hotel's address.
Note: Because booking doesn't take place on our site, we won't have access to your reservation, personal information or to your confirmation number or itinerary. The My Road Trip Notes area of the randmcnally.com site is the perfect place to record this important information.
| 65. Can I search for places to stay without having planned a trip? |
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Yes. Click on the Places to Stay tool to search for places to stay. Enter a location and any additional criteria for your search – check-in date, number of nights, star-rating, etc. – and our partner, Kayak.com will return a comprehensive list of hotels, motels, and inns for your stay.
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| 66. How do I make hotel reservations? |
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Rand McNally Travel, powered by Kayak, is your source for hotel reservations (flights, rental cars, and vacations too!). To make a reservation, simply click on Places to Stay on randmcnally.com and follow the instructions on the resulting page. Please note that no booking takes place at randmcnally.com.If you have a question about your booking, or need to make changes to your reservation, please contact the hotel directly.
| 67. How can I print my road trip plan? |
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You have two options for printing your trip information. From your Trip Summary page you can choose to create and print a high-quality Trip Guide (you'll need to be a Premier or Premier Plus member of Road Explorers to take advantage of this option), or you can choose to print a basic version of your entire trip plan. Simply click on the appropriate icon and follow the instructions.
| 68. Can I rename my saved road trip without losing all my information? |
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Yes, you can. Here's how:
- Sign in and click My Info on the new screen.
- Choose My Saved Road Trips.
- Find the trip you'd like to rename and click View/Change.
- Look to the left of your trip summary. From My Road Trip options, choose Start Planning Your Trip.
- Scroll down to What would you like to call this Road Trip? Delete the name you want to change and enter a new name. Click CONTINUE.
A new screen offers you three options, one of which allows you to save your trip's new name. Select the appropriate option, click GO, and you are back in the trip planning process.
- Be sure to save the changes: Use CONTINUE to go to your trip's Summary and click SAVE.
| 69. Where can I get support for Commercial Transportation products? |
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You can find many answers to your questions in the Commercial Transportation FAQs. If we haven't answered your question here, please send us an email and we'll get back to you promptly.
| 70. Where can I find support for RouteTools? |
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You can find answers to your RouteTools questions by clicking here.
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| 71. What is a CustomView Wall Map? How is it different from other maps? |
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CustomView Maps are customizable, large-scale, print quality wall maps that you design yourself using our Map Wizard. You can cover an area large or small, with varying degrees of detail, to your specifications. You can center your map on an address, town, or ZIP code. CustomView Wall Maps allow you to do what no other standard wall map does - create the exact map you want!
| 72. On the website it says, "usually ships within two days." When will I get my map? |
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CustomView Wall Maps generally take two business days to plot and print, and are then shipped FedEx 2-Day Air. So you will usually receive your order within 4 -5 business days from placement, often sooner!
| 73. Would someone be able to walk me through creating a CustomView Wall Map via phone? |
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Certainly! Just call our friendly Online Store Representatives at (800) 275-7263 Monday-Friday, 8:00 a.m.-6:00 p.m. Central Time or email us at store@randmcnally.com.
| 74. I have a Macintosh computer, can I access the CustomView website? |
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Yes. The CustomView website can be accessed from a Macintosh computer via the Mozilla Firefox web browser versions 1.5 and above. If you would like to download the browser, please visit: www.mozilla.com.
| 75. When I am refining my map, the detail seems to differ when I cover more area, what is happening? |
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Think of the zoom level bar as a "bird's eye" view of the map, the lower the bird is the more detail he can see. When you zoom out to try to cover larger areas, at some point you will lose the highest street level of detail. To cover the largest area with the highest detail, consider the largest size map and a mid-range zoom level.
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| 76. I started to make a map, but had to exit the program. Do I have to start over? |
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The CustomView Map Wizard saves the last map that you created to your PC. When you visit the homepage, you will then have the option to enter a new address to start a new map or select "Use Previously Created Map" to continue with the last map that you created or to order additional copies of a map that you have already purchased.
| 77. Can I make a CustomView Wall Map of Canada? |
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Yes. The CustomView database includes map coverage of the contiguous 48 United States & Hawai'I, Canada and Puerto Rico.
| 78. I would like to return the map I ordered. What are the return instructions? |
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If you would like to return your map for any reason within 60 days of purchase, please mail it to:
The Travel Store at randmcnally.com
Attn: Returns Department
102 Hi Lane
Richmond, KY 40475
Please include your name, address, order number and a reason for the return. If you are returning your map because it is damaged or defective, please call our Online Store Representatives first, at (800) 275-7263 Monday-Friday, 8:00 a.m.-6:00 p.m. Central Time
| 79. Will the ToolBox work with my GPS unit? |
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The ToolBox GPS feature is designed to work with any GPS unit that communicates with the NMEA standard and can be connected to one of your computer's communication ports. However, we cannot guarantee it will work with your particular GPS unit even if the unit meets those requirements.
| 80. When I e-mail a map why don't my User Points and/or Geocoded Points get sent along with the map? |
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Only drawings are attached. In order to send the User Points or Geocoded points with your map, the User Points database or the Geocoded Points database would have to be attached to the e-mail. We decided most users would not want their personal and/or business database e-mailed. To work around this, add points you want to send in your e-mail map as Markers, which are part of drawing files.
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| 81. When I e-mail a map, the recipient cannot open it even though they have Digital Edition. What's wrong? |
|
You should upgrade to the latest version using the Service Pack on our website. If you both have the latest version, then confirm that you are viewing them with the same dataset.
| 82. How to I unselect a drawing (get rid of the black selection box around it)? |
|
Press the F2 key.
| 83. When geocoding I'm getting an error saying IDISPATCH 61709 or some other error. |
|
Geocoding errors can have a number of causes. First, make sure you have the latest Digital Edition Service Pack. Then, select Help Topics from the Help menu. Search for the topic Getting Your Data Ready to Geocode. If you have the latest service pack, and your data is formatted correctly, then get the latest upgrade for your version of Windows from the Microsoft download center. If that does not work, contact Rand McNally Technical Support.
| 84. How do I find out about employment opportunities with Rand McNally and randmcnally.com? |
|
Please visit the Career Opportunities section of our Web site, where you can find a list of current openings as well as information on how to apply for employment with Rand McNally and randmcnally.com.
| 85. Do you have a mapping program for truck drivers? |
|
Yes, we have routing and mileage software systems for the commercial transportation industry. Please visit our Commercial Transportation section for more information about Rand McNally's route planning and rating products.
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| 86. Why do I have to register or sign in to buy a downloadable product? |
|
Registering with our site and signing in allows you to redownload your product at any time in the future. You'll also be able to easily access your order history and information relating to your downloadable products.
| 87. When I download my product, why am I always prompted to save the file with the name "DownloadManager"? |
|
Downloadable products on our site are sent through a web page that confirms your purchase before sending you the product. This page is named "DownloadManager," and is used by your web browser as a default name suggestion. You can save the file with whatever name you choose.
| 88. While I was downloading my product, something happened and the download stopped. How can I download it again? |
|
Visit the My Downloads section of our site, where you can see a list of all of the downloadable products you have purchased. This page will include links to download the products again. If you're not signed in, you will be prompted first to sign in and then will be sent to your "My Downloads" page.
| 89. I bought a downloadable product as well as a "physical" product, such as a map. On the order confirmation page, I see that I am being charged shipping. I'm not being charged shipping for a download, am I? |
|
No, you are not. Shipping charges are only applied to non-downloadable products.
| 90. How do you pick the attractions that you list on your website? |
|
We look for attractions that will be interesting for travelers. The attraction information on our website is researched by our editorial staff and verified with reliable sources such as local tourist boards and local chambers of commerce.
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| 91. I'd like to tell you about a great attraction in my hometown. What should I do? |
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Like any good traveler, we appreciate learning from the locals. Please send us your attraction suggestion and we will review it for possible inclusion in future updates.
| 92. How do I make changes to my membership information? |
|
It's easy to make changes to your membership information. First, sign in to randmcnally.com, then go to the My Info section. Use the links on this page to access and make changes to your membership information, including your address book, your saved road trips, your travel interests, and your email subscriptions.
| 93. I downloaded the StreetFinder Express application and/or map files to my PC. Now what do I do? |
|
At the end of the download process, the Download Complete dialog box appears. If this dialog box is still open, click the Open button. This will launch an installation program that places the file(s) in your HotSync. queueIf the Download Complete dialog box has closed, go to the directory on your PC to which the files were downloaded. Find the file you downloaded and double click the file name. This will launch an installation program that places the file(s) in your HotSync. queue. Note: If you do not remember the name of the directory in which you saved the files, you can use the Windows Explorer Find tool to locate it. 1. In Windows Explorer select the Tools menu. 2. Select Find | Files or Folders. 3. In the Find dialog box, enter the name of the city you downloaded and click the Find Now button. 4. In the Find list, look for a file with the city name that you downloaded followed by some characters, and with the file extension .exe. 5. You can double-click this file in the Find list to launch the installation program.
| 94. How many maps can I install on my Clié? |
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The file size and number of files you can install is determined by the amount of free memory on your PDA. To check the amount of free memory on your Clié:- Tap the Applications button to go to the Applications screen on your Clié.
- Tap the Menu button. Next, tap the App menu, then select Info from the drop-down list.
| 95. Where can I get more maps? |
|
There are two ways to get more maps to use with your Clié.- Purchasing StreetFinder Deluxe will allow you to create maps for anywhere in the USA and maps with wider coverage. You create and store these maps on your PC. To order StreetFinder Deluxe 2001, go to the Travel Store on randmcnally.com.
- You may also purchase instantly downloadable bundles of Rand McNally maps for your Sony Clié. These bundles also contain searchable points of interest geared towards specific travel interests. Visit the More Maps page for further information.
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| 96. Do you have maps for other countries/cities outside the U.S.? |
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Currently, only street-level maps for the U.S. are available for StreetFinder express. We are looking at producing mapping for other areas/countries.
| 97. How do I get more information on how to use StreetFinder Express on my Clié? |
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StreetFinder Express contains built-in tips that appear when you first use StreetFinder Express on your Clié. You can turn these tips off once you have read them.For additional information about using the StreetFinder Express application, download the StreetFinder Express manual file. This file requires that you have Adobe Acrobat Reader.
| 98. Can I use a GPS unit with this software? |
|
StreetFinder Express is capable of GPS tracking, should GPS hardware become available for the Clié.
| 99. I'd like to create a link between my website and www.randmcnally.com. What should I do? |
|
Go ahead and create a link to our site by simply copying the code below into the HTML for your site:
<a href="http://www.randmcnally.com">www.randmcnally.com</a>
There is no charge for linking to randmcnally.com. Please let us know the name and address of the site which will be linking to randmcnally.com. We would also like to know what you have to say about us (positive or negative) so we can use your feedback as we continue to develop and expand our site.
| 100. My company is interested in doing business with randmcnally.com. Whom should I contact? |
|
We welcome the opportunity to work with world class partners. Please contact our business development team.Postal Address:
Business Development
randmcnally.com
9855 Woods Drive
Skokie, IL 60077
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| 101. My company is interested in advertising on randmcnally.com. Whom should I contact? |
|
There are two ways to advertise with randmcnally.com:
1. Banner ads can be purchased by contacting Winstar Interactive Media.
2. Google AdWords: Learn more about advertising through Google AdWords by clicking here.
| 102. Why won't my unit turn on? |
|
There are two key steps to powering on the unit for the first time to inserting the included memory card and turning the unit's master switch to on. To do this, use the device stylus (stored in the lower left corner on the backside of the device), a ballpoint pen or similar item, move the switch on the bottom of the device to the "on" position. This process is highlighted on page 3 of the user guide.
| 103. How long will the system take to receive the first GPS signal? |
|
The system can take up to approximately 10 minutes to initialize when the unit is used for the first time, if the unit has not been used for a long time, or if the unit is being used for the first time in a new city (i.e. after getting off a plane).
| 104. How long should the unit take to "lock" into the satellite signals? |
|
You get the best signal when the device has a clear, open view of the sky. Additionally, the car should not be moving to allow the GPS signal to lock in accurately and quickly within a few minutes.
| 105. Why does my GPS receiver show I'm moving when I'm not? |
|
The GPS satellites may on rare occasion broadcast a signal error that can account for up to 2.5 mph of movement.
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| 106. How can I avoid a road? |
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You can simply turn onto a different road and the GPS Navigator will automatically and quickly calculate a new route choosing another road. Also, any time you tap quickly on the map, the "En Route" menu screen will come up giving you the option to detour. Either way you will be rerouted.
| 107. How can I find a restaurant in a city I'm planning to visit? |
|
You can find a list of restaurants using the "Point of Interest" feature. From the main menu, press the navigate button. Or, if you are anywhere else in the application you can reach the navigation menu quickly by pressing the navigate button on the right side of your unit. Select "point of interest," then "in a different city." Select the name of the city, category of food and subcategory, and then the specific name. You can save the location for routing to later — see the "Turn-by-Turn Navigation" section in the user guide.
| 108. How many addresses can be stored in the unit? |
|
That depends on the space available on the memory card. There is a potential for millions of saved addresses, however, that number will fluctuate depending on what you save to the card, routes, MP3s, etc.
| 109. Can I switch the languages used in the unit? |
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Yes. When you turn on your system for the first time, you will be asked to select a language (English, French, or Spanish). To change the language at a later date, you’ll need to toggle the hardware on/off switch at the bottom of the unit.
| 110. I have arrived at the point of interest (POI) I selected, yet my device is routing me through the front door. Is the route wrong? |
|
The precise location of a POI (latitude and longitude) that has been mapped is generally the exact center of the building. If it is a large building, like a mall, the unit will attempt to route you to that center point. This happens rarely and is not a defect, more a case of the map being more precise than it needs to be.
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| 111. Why am I getting an error message that says "Unable to calculate route?" |
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Your device may be unable to calculate the route chosen when it is unable to find a GPS signal, or if you are in a parking lot. Drive towards the nearest street and the unit will calculate the route and get you on your way.
| 112. Why isn't my road/destination in the unit? |
|
Rand McNally has made every effort to provide you with the most accurate and up to date maps possible. However, due to the ever-changing nature of the data, occasionally newer roads and destinations may not be present in this current map. If you'd like to report an omission to Rand McNally, please contact us.
Additionally, if your destination is in an unincorporated area or a city that
uses a neighboring city's post office for its mailing address, try entering
your destination with the postal address (rather than the location's physical
address).
| 113. Why can't I enter my street number? |
|
Prior to entering your street number you are required to enter the destination's street name.
| 114. Why does the city I selected default to a different zip code than the one I am looking for? |
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The device defaults to the zip code that is most common for your selected city. Some cities have multiple zip codes, so the device may default to a different zip code than the one to which you are traveling. If you know the zip code for your destination, entering it first will locate the address faster than a city search. If you do enter the city first and a different zip code defaults than that of your location, you do not need to re-enter the zip code. The unit will resolve this after the complete address is entered.
| 115. Why is my map frozen even though I am still receiving turn-by-turn directions? |
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The screen may occasionally "freeze" if it receives too many taps or instructions. Voice directions will still be heard because the application is still running. It will generally clear itself in a few minutes. If not, press the power button on the side of the unit to restart.
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| 116. Can my location be tracked when I'm using my GPS system? |
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No. The GPS receiver in your device is a receiver only. It cannot broadcast your location to the satellite, the company, or emergency services.
| 117. How do I update my map or receive patches? |
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Click here for the latest updates and patches.
| 118. Who/when do I contact with questions? |
|
If you wish to purchase accessories or additional units, you may contact the Rand McNally Online Store toll-free at 800-275-RAND (7263), Monday through Friday from 8 am to 6 pm (CT) or visit www.randmcnally.com.
If you have technical support questions about the product, you may contact the GPS Navigator Support Center toll-free at 866-627-3526 from 8 am to midnight (CT) or send us an e-mail.
| 119. What do I do if I lose my memory card? |
|
If you lose your memory card, you can reformat another 2GB card and load the maps and application onto it from the utilities DVD included in the box. Please note: the card will need to be reformatted prior to loading the files. If you have any difficulties, please contact the GPS Navigator Support Center at 866-627-3526 from 8 am to midnight (CT) or send us an e-mail.
| 120. How do I order a replacement companion Road Atlas? |
|
To order any replacement pieces or accessories for your GPS Navigator, please contact the Rand McNally Online Store toll-free at 800-275-RAND (7263) Monday through Friday from 8 am to 6 pm (CT) or visit www.randmcnally.com.
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| 121. Can my memory card be used in a non-Rand McNally GPS system? |
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The application, maps, and hardware of this device have all been designed to work together. Therefore, the memory card will not function in any other system.
| 122. Where can I get a replacement User Guide or QuickStart Guide? |
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Right here. We have PDF’s of both guides on our product page.
| 123. Where can I register my GPS Navigator? |
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We have an easy online form. You can also reach it through our product page.
| 124. My question has not been answered by these FAQs, where else can I get help? |
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Please feel free to contact us toll-free at 866-627-3526 from 8 am to midnight (CT), or send us an email.
| 125. I am having a hard time attaching my GPS Navigator unit to the windshield mount. What can I do? |
|
Please contact the GPS Navigator Support Center toll-free at 866-627-3526 from 8 am to midnight (CT).
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| 126. How accurate is GPS?
|
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It depends on the number of satellites, interference, etc, but 20 meters is average. As of May 2000, the Federal Government turned of SA (selective availablility) in GPS satellites. Prior to May 2000 GPS miscalculations were programmed into GPS transmissions to limit accuracy of non-military GPS receivers. Now GPS users enjoy excellent accuracy with GPS receivers of all types.
| 127. Will it handle interference from trees, clouds, and tall buildings?
|
|
It will handle interference in the same way as many of the more expensive units. Clouds, non-moralized glass or convertible tops won't effect it, but trees, human bodies, buildings, or other objects will. The Rand McNally GPS unit uses a 12-channel GPS chipset made by Rockwell. All GPS units depend on a clear view of the sky, looking up at about 45 degrees around you. The satellites are NOT geo-synchronous however, so they will not be in the same place at all times. Sometimes the satellites will be near the horizon, sometimes not. (Note: this is why the unit will not always work in airplanes, trains, etc.) However, once the signal has been acquired, driving through brief sections of trees will usually be fine. You may notice the position on the map "drifting" as the view of the sky is temporarily blocked.
| 128. What are some of the things GPS will allow me to do?
|
|
These tools will let you do many exciting things. Here are just a few ideas.
- Follow your progress. The GPS interface displays a dot – or a trail of dots – showing where you are and where you've been. You can combine this with map annotations to indicate where you are along a route, as well as your destination. To do this, follow these instructions: Using the drawing tools or the Walking Guide in StreetFinder, type in your starting address (Origin) and your ending address (Destination). Use the Walking Guide or other annotation tools to trace your expected route between these points. You can choose your own colors and line width to make the path very visible for viewing in the car. When you start GPS and your receiver acquires the GPS signal, you can track your progress against your expected path. As you get close to turns, or your destination, the GPS signal will tell you where you are. For TripMaker, just plan a route.
- Find information on the road. When you're traveling, you can tap into the wealth of location information and quickly find your way to important services. Imagine, for example, you need to find a bank for some cash. Here's all you have to do:
Pull over to the side of the road. Use your mouse to click your present location on the GPS trail. A label will appear. Click the label and choose Nearby Attractions. To find a bank in the listing, choose New Types, make sure that Banks has a check mark next to it, and click OK. Scroll through the list of banks. To narrow or widen the selection, use the Total Attractions Found Within radio button to change the radius of your search. To find the location of a specific bank, select it from the list and click the Show on Map button to display the location. Or click Close to view the bank icons on the map itself. You can follow the same procedure to find any of our one million listings in over 37 different categories, such as restaurants, hotels, flower shops, and even Rand McNally or Thomas Bros. retail stores (for those last-minute travel, luggage, or gift needs).
- Record where you've been. If you want to log miles or simply let others see the path you took, you may want to record a trip for later playback. StreetFinder/TripMaker GPS lets you do this easily: In the GPS menu, click Configure. Click the Monitor and Record radio button. Click the Select File button. Enter a file name in the File Name box and click Save. Click the OK button to finish your configuration settings. To begin recording your trip, select Start from the GPS menu. Select Stop to quit recording your trip. Note that newer editions of TripMaker / StreetFinder automatically name GPS files based on date and time. To play the file back: Select Configure from the GPS menu. Select the Playback radio button. Click the Select File button to bring up a list of saved trips. Select the trip of your choice, click Open, and then click OK to leave your configuration settings. Select Start from the GPS menu to begin the playback of your saved trip.
| 129. I really like the GPS feature but why aren't the maps easier to see?
|
|
With TripMaker and StreetFinder Deluxe, you can select one of three types of screen display: Navigator, EZ View, and Map View. These screen displays allow you to control the way the GPS data is displayed and can help you view the maps in situations where lighting is poor, such as the inside of a car.
With StreetFinder, you can use any of the 11 different map styles to optimize the look of your map while en route, or create your own. The EZ Reading map style, with its larger fonts and higher contrast is great for daytime driving. The After Dark map style can accentuate your GPS locator pin on a dark background. If you have a particular color combination that works for you, you can also modify the background colors and map feature colors. To do this, click the Tools menu and select Map Styles. In the Map Styles dialog box, choose the base map style you wish to use. You can see the design of each map style in the Preview Window on the left side of the dialog box. We suggest you try EZ Reading because of its larger font. If this map style does not quite meet your needs, you can modify it further by changing the characteristics of the map elements. You can do this by selecting a map element (such as a highway) and then changing its colors and font. These changes also can be seen in the Preview Window.
| 130. Do you make GPS software for other countries? |
|
As with our PC software, we are limited to bringing you the best in dgital mapping for the US only. Rand McNally is interested in producing non-US versions of of GPS software, but as yet have been unable to locate an electronic database that meets our standards for publication. Thanks for your interest, though, and check back with our web site periodically to find out more about our latest products, and whether we develop a Canadian version of StreetFinder.
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| 131. I have trouble talking on a cellular phone while I am driving. Is it safe to use a GPS device in the car?
|
|
You should never use a GPS device in a way that will interfere with your safe and attentive driving. If you are by yourself, pull over to the side of the road or wait until you are stopped at a stoplight to check your position. If you have a passenger and decide to use the GPS unit while the vehicle is in motion, do not put the computer or antenna where it may strike you or your passenger if the vehicle turns sharply or stops suddenly. You may also want to check local laws. In some states, the law limits or prohibits the use of electronic displays in vehicles. Finally, please remember that neither GPS nor maps can reflect all changes in routes and road conditions. Please pay attention at all times to road conditions, street signs, and other posted directional information. For any other questions regarding GPS, here's how to reach us:
Phone: 847/982-0944 - 8:00 AM to 5:00 PM CST
Fax: 847/675-6368
Email: support@randmcnally.com
| 132. Does Rand McNally offer a GPS receiver that will work with StreetFinder on a Palm III or Palm V?
|
|
Most definitely. You can buy our GPS devices for the Palm III series, Palm V series, and Palm IIIc/VII in our Travel Store.
| 133. Do you make a GPS for the Handspring PDA? What about Windows CE or any other handheld?
|
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At this time we do not. However, Rand McNally has partnered with Nexian to provide mapping on their HandyGPS, a Springboard module for Handspring devices.
| 134. What are the requirements to run randmcnally.com? |
|
You only need your Web browser. Our site was designed to work best with Microsoft Internet Explorer 4.0 or later and Netscape Navigator 4.0 or later. Users with earlier versions of these browsers may not be able to see all the functions we've built into this site, but they will be able to access all the information on the site.
| 135. Why do I get a printer error when I try to print something from your site? |
|
Your computer's browser and operating system control printing. You'll want to check your printer setup and the print settings within your browser.
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| 136. What's a "printer-friendly" page? |
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A "printer-friendly" page is specifically formatted so that the information you see on your screen fits neatly and prints nicely on a standard 8.5" x 11" piece of paper. It is quicker to print a "printer-friendly" page then a regular Web site page, because all the extra graphics and nonessential information are removed. Once you select the printer-friendly option, the Web page will be formatted for your printer and you can print the page using your browser's print feature.
| 137. How can I unsubscribe from your mailing list? |
|
If you are not a member of randmcnally.com and had previously chosen to receive updates, product announcements, and promotions from us, you can simply click the "Unsubscribe" link in the email you received, and we'll remove you from our list. To remove by postal mail, write to Rand McNally & Company, Email Unsubscribe, 9855 Woods Drive, Skokie, IL 60077. If you are a member of randmcnally.com and would like to unsubscribe, simply follow these instructions:To change your email preferences, you'll first need to sign in (if you haven't already done so), then go to the My Profile page of the My Info section and update your answer to the question: Would you like us to inform you of special Rand McNally offers, promotions and events for members?
| 138. I have a suggestion on how you can improve your website. Where should I send my suggestion? |
|
We welcome your comments and suggestions because they help us determine what our customers would most like to see on our website. We appreciate your specific comments. Your suggestion will be forwarded to the product development team for review and consideration for future updates to randmcnally.com.However, please refrain from sending us new product ideas, as we have established a policy of not accepting suggestions from outside sources.
| 139. I cannot connect to one of the Rand McNally website pages, or to a link from your site. Whom can I contact? |
|
Please contact us about any error messages you may have received while trying to use randmcnally.com and the links on our site. Please describe the error as accurately as you can, so we can quickly understand and help solve the problem.
| 140. I am having trouble using your site with Netscape 6. Any ideas?
|
|
We are always working to make randmcnally.com work as seamlessly as possible with the latest versions of all browsers. We're currently looking into solutions for the technical glitches that may arise when using our site with Netscape 6.
The browser standard used by Netscape 6 does not support some functions on randmcnally.com, which works best on Internet Explorer and all versions of Netscape 4.
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| 141. I recently installed software on my computer to disable popup windows. Will this have an effect on my use of your site?
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|
randmcnally.com uses some popup windows to provide a smooth and efficient site experience, including the ability to easily add items to your Travel Store shopping cart. If you have disabled popups on your computer, you may not be able to perform certain functions on our site. We are currently looking into alternatives that will allow us to provide our full functionality without popups.
| 142. I did not see my question in the FAQs. What should I do? |
|
You can send us your question and we will get back to you promptly.
| 143. How do I link to Rand McNally's website? |
|
Simply copy the code below and paste it into the code for your website. Thanks!<a href="http://www.randmcnally.com">www.randmcnally.com</a>
| 144. What is Guide 19?
|
|
Guide 19 is the latest release of Rand McNally’s Commercial Transportation’s software which was last upgraded in 2002. Details on this new release can be found here.
| 145. I'm a member of the press. Whom do I contact about Rand McNally and randmcnally.com? |
|
You can send us your questions and comments electronically or call or write to our public relations agency:Contact:
Kelli Conkey, Kyle Adams
The Reynolds Communications Group
(312) 541-9300 Ext. 115, 109
KConkey@reynoldsgroup.com 230 W. Monroe St. Suite 650
Chicago, IL
60606
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| 146. How can I install quarterly updates for IntelliRoute? |
|
Double-click on the IntelliRoute Desktop Icon to start the application. Select the File menu. Click "Update via Internet" and then "Download Updates." You will see a dialog box listing all available components. Select each update by checking the box next to each line. Next, click the "Download Updates" button. Follow on-screen instructions.
| 147. What data changes will occur with the Guide 19 update? |
|
The main update to the IntelliRoute program will be the highway way data that is used to determine HHG and Practical Routes. It is a comprehensive review of commercial traffic road information which makes up the mileages and routes used for rating and dispatch operations. The update also includes an update to 5 digit ZIP codes, Fuel Stop information, as well as any new cities located since the last release. The update will also affect Quickest and Lowest Cost Routes which is configurable for variable trailer lengths, commodity based Hazardous Materials, and cost-sensitive routes.
| 148. Will my interfaces built to interact with IntelliRoute need to be changed? |
|
All interface modules (DLLs, OCX, or Java JNIs) will be retained in Guide 19. The directory locations of these newly rebuilt APIs will be the same as your base installation. All functions executed in previous versions of IntelliRoute will be supported after the release. Please contact technical support or if you have question about IntelliRoute integration methods.
| 149. Will my Avoid and Prefer segments be retained when upgrading to Guide 19? |
|
The update program will make a best effort to retain your previous avoid and preferred segments from the original installation. However, due to significant highway, junction, and road segment changes, not all avoided or preferred segments may not be able to converted to the new version. The update program will log such segments that could not be kept after the Guide 19 update is completed.
| 150. Will settings and preferences I have configured in IntelliRoute be the same after the Guide 19 update is finished? |
|
We will attempt to preserve most of the user preferences and settings found in the Guide 18 installation and bring them to Guide 19. We advise you review your installation after the update is complete to verify your settings comply with your organization's needs.
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| 151. Will IntelliRoute's maps reflect the changes after the update is installed? |
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IntelliRoute's graphical features such as mapping will be modified to illustrate new Interstate, US Highway, and other STAA designated roads used for calculating a route.
| 152. My Fuel Network I setup previously is no longer there after Guide 19. |
|
Due to changes is the way we store and display Fuel Stop information, we could not keep the same configuration as before the Guide 19 update. There were also significant truck stop name changes, as well as several amenities updates for each location. We hope that you find these enhancements to Fuel Stop information valuable to your fuel optimization methods.
| 153. If I am using the LAN version of IntelliRoute, do I just update the Server for Guide 19 or do I need to re-run client setups? |
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Once you have updated the files on your server and/or shared drive letter where IntelliRoute resides, you will need to run the setup program inside the /Client Setup folder off of the network drive. This will ensure your workstations have been updated to Guide 19 properly.
| 154. Are their new features and functionality in the Guide 19 Release of IntelliRoute? |
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Yes. In many ways, the 2008 Release is a cumulative update of all interim versions since Guide 18. IntelliRoute now offers information on weigh stations, rest areas, and toll costs for each of its routing options. The product also has the ability to support Canadian Postal Codes, as well as access to rating and fuel modules. An all new Street-Level map and routing feature (Internet access required) has also been introduced, which can be upgraded from the base product. Please contact your account manager to review these new options and customizable features at 1-800-234-4069.
| 155. Will IntelliRoute run on Windows Vista? |
|
Guide 19 will be tested for Windows Vista Business Edition.
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| 156. Is there a way to setup fuel stops that I frequent, within a route? |
|
Yes, this can be done in the Fuel Network Manager. Go to the menu option, FEATURES and select Fuel Network Manager. By doing this, the Fuel Network Manager's window will pop-up. In the 'Fuel Locations' box, type in a particular fuel stop. Once that has been completed, you may click on the 'Add' button or double-click the site in the box below, to add it to the fuel network. Now when a route has been calculated, it will include those fuel stops within the itinerary that were selected in Fuel Network Manager.
| 157. Is there a way to see a list of all the fuel stops, within a given route? |
|
Yes, this can be seen in the Fuel Finder option. After a route has been calculated, go to the menu option, FEATURES, and select Fuel Network Manager. Within this window, a user can view a listing of the fuel stops on a particular route. Other features they could use, would be from the buttons at the bottom of the window. If the user clicks on the 'More Info' button, they could find out information on the fuel stop, i.e., location, vehicle services, payment services, and driver services.
| 158. What's the difference between Quickest and Lowest-Cost routing? |
|
The Quickest Route will determine the time most efficient truck usable route based off of Rand McNally's our proprietary designated road network database. IntelliRoute's Lowest-Cost routes, will calculate an itinerary that will take into consideration user input values such as: Cost of Time per hour, Maintenance per mile, Fuel Efficiency (MPG) , and Price per Gallon of fuel. Lowest Cost will also balance toll prices versus the overall fuel consumption. Both options may also have truck-type attributes such as 53' trailer length and single, double and triples configuration.
| 159. I drive 53 foot long trucks, how can I set the settings for 53-foot trailers? |
|
The user can accomplish this by going up to the menu options and click on
FEATURES. Under the Features menu, select the Route Processing Options
option. Within the dialogue box, the user may click on the Truck-Type Routing tab.
Here is where you can view the option choices for truck specifications. One can specify Trailer Length, Truck Width, and Trailer Configuration.
| 160. How can I download the latest RoadWork report? Do I need to be connected to the Internet in order to do this? |
|
To download the latest RoadWork report, it can done by going to the menu item FEATURES, and selecting Route Processing Options. Click on the 'RoadWork' tab, and then click on the "Download Latest" button. The road construction server is updated every two weeks. Users need to have an active connection to the Internet in order to download the latest file. The date stamp will be displayed in the RoadWork tab once it is complete.
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| 161. When I type in a city and state inside the Mileage Inquiry box, nothing happens. |
|
Be sure and check the format of your city. Points need to be entered as City Name-comma-two letter state abbreviation. There is no space between the comma and the state code (example: ST LOUIS, MO). You may also enter a 5 digit ZIP code, SPLC, latititude/longitude, and junction.
| 162. I'm putting in MX for the state code of Mexico. Why are no cities being listed? |
|
When entering Mexican points, you must also enter a state code for the respective state that the city you are using resides. All Mexican points are to be entered in the same manner that U.S. and Canadian locations are used. For example: Mexico City must be entered as "Mexico City, DF" This indicates it is in the state of Distrito Federal. Please consult the online help system for a complete Mexican state abbreviation list.
| 163. I have tried to zoom down to the map level of a town, but I do not see city streets. |
|
The base IntelliRoute product does not contain street-level or Address to Address functionality. IntelliRoute Streets module is available for IntelliRoute. Please
contact your account manager at 1-800-234-4069 for licensing information.
| 164. I would like to build an application to call your program automatically. Do you have an API? |
|
IntelliRoute Deluxe has several different development APIs for integrating with other transportation software applications. We offer three Active X controls, IntelliTextSA.OCX, IntelliDrawSA.OCX, IRAPISA.DLL, as well as a native Java API for high-level interface demands. These options may have been selected when you first installed the software. We also have Client/Server versions of the same APIs. If you have integration questions, please contact our Technical Support Line at (800) 234-4069.
| 165. When I go to reinstall the software, it requires an unlock code. |
|
You will need to contact our Customer Service department or your Account Manager to authorize another installation or re-load of the MileMaker software. Both are available at (800) 234-4069.
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| 166. How do I not print the map and the cover sheet every time I print a route? |
|
To turn off the additional sheets, go to the FILE menu, select Print, and then uncheck Route Summary Page and Overview Map page. You may also click the drop down menu to the left of these checkboxes to specify what will print.
| 167. How do I get State Mileage Breakdown for my route? |
|
An easy way to select SMB is to go to the ROUTES menu. Then select HHG Full Route with SMB or Practical Route with SMB. This will then display the city entry dialogue box where the "with SMB" radial button will be selected. Once the route is calculated, State Mileage for each state traveled will be at the lower left of the itinerary screen.
| 168. Is there a way to add points to the system? What file format can I use? |
|
Yes, you can import custom locations. If you go to the FEATURES menu, select "Import Locations." From here you can click "New" to manually add a point with a name and Latitude and Longitude coordinates. The other option is "Import" which will allow you to read from a comma delimited file with your data records spelled out. Once points are in the system, they may be used for Quickest and Lowest Cost Route Calculation.
| 169. In the past, IntelliRoute drew a map for Quickest and Lowest Cost Routes, but not for Practical. Is this still the case with Guide 19? |
|
Practical Routing Maps will now be available with the release of Guide 19. Based on important customer feedback, this feature is now a part of the base product.
| 170. What does Smart City Browse do? |
|
Smart City browse is an advanced fuzzy logic for validating cities that a user enters. The smart city enables users to either type a city or verify a state abbreviation. When the Smart City if turned off, a user will have to enter a two letter state abbreviation to validate that the city is in the system.
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| 171. How do I just view the directions in the itinerary and not the map? |
|
First go to the VIEW menu, and select Map/Itinerary, which will allow you to select whichever you would like to display. You may either display just the map, or a split of the itinerary and the map on your screen.
| 172. I am using the IntelliRoute Express Server with several types of clients (Windows and UNIX). Will I need to update both the server and the client when Guide 19 arrives? |
|
Yes, you will receive two separate kits. One set will upgrade the Windows Express Server, the other will be a distribution for the client type you are licensed. For example, if you have UNIX client that communicates to the Express Server, you will receive a CD that contains updated UNIX files and an enhanced Guide 19 API.
| 173. Does your Windows version of IntelliRoute's API work with .NET? |
|
Yes, you may write a Microsoft .NET or C# application to call either a DLL or our ActiveX control. If you wish to use the application in a web environment (ASP.NET) you will need to develop a wrapper to call functions from our API and then deliver the mileage data back to your webform.
| 174. How can I learn more about your Privacy & Security Policy? |
|
Your privacy and security is very important to us, so we have developed a comprehensive Privacy and Security Policy. Please click on the link to view the entire policy.
| 175. Finding a location |
|
To find the nearest location, enter as much address information as you have – street address, city, state, and/or ZIP code. Our mapping software will find the closest location in our database.If we can't find an exact match for your address information, you may need to try again by entering only a state or ZIP code. This will give you several locations, and you will be able to see which one is nearest. We are not able to recognize things like post office boxes and apartment numbers. In some cases, the street or development you are looking for may be new or the street name you've entered may be spelled differently.
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| 176. Using maps and directions |
|
All of our maps have north at the top, west to the left, east to the right, and south at the bottom. You can click on the map to move around, or use the direction indicators on the map border to recenter. The zoom, recenter, and reset features below the map will give you a different view.
| 177. Printing maps |
|
For the best results, click on the "Print this Page" link. Use the print feature in your browser to print the page.
| 178. How do I set up my GPS receiver? |
|
To set up your laptop GPS receiver, follow these quick steps:
1. Shut down your computer.
2. Attach the round (mouse) plug to your open mouse port and attach the square (serial) connection to your open serial port.
3. Restart your computer. After restarting, double-click the StreetFinder or Tripmaker Icon to start the program.
4. Once StreetFinder starts, press F9 on your keyboard to start GPS immediately.
| 179. Is your laptop GPS receiver compatible with Windows 2000? |
|
Yes. If you are experiencing difficulties running GPS with Windows 2000, try the following:
- Power up your laptop BEFORE attaching the GPS unit.
- Once your system is properly booted, attach the PS/2 and serial connection from the GPS to your laptop.
This should make the GPS work smoothly with Windows 2000.
If you have further compatibility problems, please refer to Microsoft's Knowledge Base, article Q283063, which will tell you how to obtain a hotfix to resolve your compatibility problems.
| 180. How long does it take to first pick up the GPS signal? |
|
The time to first fix is usually just a few minutes, if it is the first time you have used the unit. It can take as little as 30 seconds, if you have used it within the last 30 minutes. If you are stuck at the Navigator screen and it keeps flashing "Locating" for more than 30 minutes, call or email technical support.
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| 181. What if I don't have a mouse (PS/2) port to power my GPS unit?
|
|
Our Travel Store has lighter adapters available for $12.95 plus shipping. This adapter will allow you to power the GPS unit from your vehicle's cigarette lighter adapter. Visit our the Travel Store or call us at 800/275-7263.
| 182. How much will it drain my laptop's battery? |
|
The GPS unit actually uses less power than your laptop's CD drive. To save on battery power, we recommend doing a local map install of the area where you'll be traveling. If you have a 2-hour battery, you'll still get about 1.5 hours. If you have a 6-hour battery, you'll get about 4 to 5 hours.
| 183. Can I use it outside of the car or attach it to my car roof? |
|
Yes, but it is intended for use inside a vehicle and is not weatherproof. Use it outside the vehicle at your own risk.
| 184. Do you make a USB version of the laptop GPS? |
|
Rand McNally does not manufacture such a device, but we are always investigating ways to modify our GPS units to work with a wide range of hardware. We have done limited testing with serial to USB converters and have found that some versions will allow you to use the laptop GPS with a USB port. We are continuing to test as many options as possible.
That said, use these converters at your own risk. Most laptop manufacturers sell port replicators; we think this is a more desirable option.
| 185. Do I need a software update in order to use the Rand McNally Laptop GPS Receiver with StreetFinder or TripMaker?
|
|
The unit will work fine with any version of StreetFinder or TripMaker that supports GPS. If you purchased your GPS unit as part of packaged bundle with StreetFinder Deluxe 1999 or StreetFinder Deluxe 2000, you have the latest software. If you purchased your unit separately and would like the latest update (which contains a few GPS enhancements) please download the StreetFinder or TripMaker update from our Download section.
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| 186. Can I use this unit with other GPS software? In other countries? |
|
Yes, as long as it is NMEA 0183 compatible. We have designed our receivers to work with a wide range of GPS software however it will not work with the following mapping software packages: Sony/Etak Sky Map 2000 and Delorme Software Products.
| 187. I'm having trouble getting started with your Rand McNally GPS unit. What should I do? |
|
When you first plug your GPS receiver and start StreetFinder, you should be ready to go. The unit does not require drivers. Just click Start on the StreetFinder GPS menu. If your unit has a clear view of the sky, you should start seeing your current position on the map within a few minutes. If for some reason the GPS icon does not appear, use the following checklist:
Stop the current GPS session (F10 key) then restart it. This may be all that you need to do.
Verify that you have a clear view of the sky. The receiver will not initialize if the view of the sky is blocked. For this reason the receiver will not work indoors.
Make sure BOTH receiver plugs are plugged into the computer. The serial (square) connector and PS/2 (round) connector need to be plugged into your laptop computer before GPS will work.
Is the COM port disabled? To check this, open your Device Manager (Start>Settings>Control Panel>System). On the Device Manager tab click the "+" sign next to Ports (Com & LPT). If you see a red check mark next to one of the ports, this means it is disabled. Simply highlight the port, click the Properties button and re-enable the port. Do this for any port that has a red check mark next to it. Restart your system, and then retry the GPS unit.
Have you disabled Hotsync and/or Active Synch (Palm & CE services)? Both programs use your laptop's COM port and will not allow another program to use it. Make sure Hotsync and/or Active Synch are disabled. The easiest way to do this is to click Ctl+Alt+Delete, then select the appropriate program and choose End Task. Also, if your laptop is used as a docking station, you may have Infrared ports enabled. IR ports load a program in memory called "irmon" that will not allow the receiver to be initialized. End Task on "Irmon" from your "Close Program" list as well.
Are you using a standard PS/2 driver? We have noted some issues with using the Synaptics Touch Pad driver as opposed to the standard PS/2 driver. Using the Standard PS/2 driver will correct GPS problems in this case.
Is the correct COM port selected? With your GPS receiver plugged into your laptop, you can check this with the HyperTerminal application that comes with Microsoft Windows. To use HyperTerminal:
1. Click on START, select RUN. In the Open field type: " hypertrm" (no quotes)
2. Click OK to open the HyperTerminal program
3. Enter "GPSTEST" for the name, and click OK.
4. In the Phone Number dialog box, select Direct to COM 1 in the "Connect Using" field. Then click OK.
5. In the Com 1 Properties dialog box, select 4800 Bits per second, 8 Data bits, Parity None, and Stop bits 1. Click OK.
6. You should see a long string of letters and numbers indicating the signal is reaching your PC. The output will look like this: $GPRMC,005027,A,4207.4412,N,08753.8659,W,0.000,0.0,230799,2.4,W*7F
If you do not see this, close the connection and repeat step 4, selecting another COM port. Once you see the data stream on the screen, you will know which port to use. Reopen the StreetFinder and select GPS>Settings>Communication settings. Change to the correct COM port and click on OK. On the StreetFinder GPS menu select Start. TripMaker or StreetFinder will automatically configure itself to the GPS unit and start. It may take at least 5 minutes for the GPS to get a good view of the satellites and begin displaying your position. Remember, TripMaker or StreetFinder needs to have a view of at least 4 satellites in order to show your position on the map.If for any reason, your GPS unit fails to initialize and show your position on the map, please call or email technical support at 866-RMC-TECH (866-762-8324) or support@randmcnally.com.
| 188. What is Rand McNally Mobile Travel Tools? |
|
Rand McNally Mobile Travel Tools is a J2ME™ productivity application that gives wireless subscribers anytime, anywhere access to coast-to-coast, consumer-friendly mapping and directions.
| 189. What are the major features of Mobile Travel Tools? |
|
Find locations: - Find addresses, intersections and airports to use for mapping and routing.
Display maps:- View street-level maps of found locations.
- Zoom in and out for more or less detail.
Create routes:- View step-by-step directions.
- Display a map for any step.
- See the estimated time of arrival and distance to destination updated for each step in the route, based on standard travel speeds.
- Compute driving or pedestrian routes.
- Display text directions in abbreviated or expanded format.
Save location information:- Save found locations in 'My Places' to use again for routes or maps.
Auto-save ability:- Last calculated route automatically saved for retrieval if connection is lost or phone turned off.
- Last map location automatically saved for quick retrieval.
- Last origin and destination entered automatically and saved for easy reuse.
- Address information automatically saved in current state in case connection is lost or phone must be answered during text entry.
| 190. What phone do I need to use Mobile Travel Tools? |
|
The phone should have the following:- MIDP 1.0 (Java download)
- 64KB midlet download size
- 185KB of program heap space
- A data connectivity plan with your carrier
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| 191. Why is a Java application more useful than a browser-based application? |
|
A Java application is a little program on your phone. Instead of having to download multiple pages to enter your information, you only download when its actually time to retrieve a map or directions. The program also stores information so your directions don't disappear if you lose your connection or turn your phone off. Another benefit is that and locations can be saved and reused.
| 192. What maps are available? |
|
You can access maps and driving directions for the 48 contiguous United States.
| 193. How quickly can you get a map or directions? |
|
A typical route or map can be retrieved between 8 and 20 seconds, depending on the size of the route/map, your particular carrier, and current network signal strength.
| 194. How much does it cost? |
|
Rand McNally has designed the Mobile Travel Tools application so that it can take advantage of multiple billing structures. The price to consumers will take be determined by each individual wireless carrier.
| 195. I have a 2MB rate plan with my wireless carrier. How often would I be able to use Mobile Travel Tools? |
|
A typical Mobile Travel Tools session is about 20KB (based on a set of regional directions plus two maps). This would allow you to use the application 100 times per month without exceeding your data rate plan.
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| 196. Do I need a computer to use Mobile Travel Tools? |
|
No. Mobile Travel Tools is a wireless application that is downloaded via a Java-enabled phone.
| 197. Will my saved locations be available after I renew the application? |
|
That depends on your carrier. If your carrier requires that you reinstall the program to renew it, your saved locations will be overwritten. If your carrier allows you to renew without reinstalling, your saved locations will remain.
| 198. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.If any of the following scenarios occur, you need to go to our download area and download the update for New Millennium: | | | • | All TSR programs are closed, and installation still results in an error message. | | | • | Any error indicating that a .dll file is unable to transfer during installation. | |
| 199. Why is the ocean appearing as gray? |
|
Make sure that the color palette is set to SVGA with High Color 16-bit. Also, make sure that the video card & monitor support this type of setting. If this does not clear the error, update the driver for the video card.
| 200. When attempting to use "Print" or "Print Preview" I receive an error message and the application is then terminated. The error message says: "Nwmillnm caused an invalid page fault in module MAPPRINT.DLL". |
|
Make sure that the color palette is set to SVGA with High Color 16-bit. Also, make sure that the video card & monitor support this type of setting. If this does not clear the error, update the driver for the video card.
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| 201. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
|
Follow the same instructions found in the Instruction Manual. When the drive path is changed make sure a Folder name follows. For example: d:\nmillnm98
| 202. I'm having trouble getting started with another brand of GPS unit. What should I do? |
|
There may be several causes:
Have you disabled Hotsync and/or Active Synch (Palm & CE services)? Both programs use your laptop's COM port and will not allow another program to use it. Make sure Hotsync and/or Active Synch are disabled. The easiest way to do this is to click Ctl+Alt+Delete, then select the appropriate program and choose End Task.
Is your GPS unit putting out signals to the PC? Many GPS units come with this feature turned off. After you plug in the cable, you will need to consult your GPS manual to determine how to turn on the NMEA output. If the GPS unit still fails to initialize, you can use HyperTerminal to debug the problem. This is a standard component of Windows. To use HyperTerminal:
1. Clickon START/PROGRAMS/ACCESSORIES/COMMUNICATIONS. (If you do not see it, install it from your Windows disks.) Open the HyperTerminal, enter GPSTEST for the name, and click OK.
2. Select "Direct to COM Port 1" at the bottom of the window, selecting the correct port. Then click OK.
3. On this next screen, select 4800 baud, 8,N,1, then OK.
4. You should see a long string of letters and numbers indicating the signal is reaching your PC. If you do not see this, close the connection and repeat step 2, selecting another port and retry. Once you see the data stream on the screen, you will know which port to use.
Reopen the StreetFinder and select GPS/SETTINGS/COMMUNICATION settings. Change to the correct COM port and click on OK. Click on GPS/START. TripMaker or StreetFinder will automatically configure itself to the GPS unit and start. It may take at least 5 minutes for the GPS to get a good view of the satellites and begin displaying your position. Remember, TripMaker or StreetFinder needs to have a view of at least 4 satellites in order to show your position on the map.
Is your unit compatible with Rand McNally software? NMEA is considered a "loose" standard. Rand McNally supports the most common NMEA 0183 v2.0 and 1.5 signals, as well as most Garmin, Etak/Sony and Magellan units. If your unit does not work, please email us with a sample of the output (using HyperTerminal as described below) so we can consider posting an update to the Web site for your unit.
Sony/Etak - Sky Map Pro 2000 serial GPS (this unit uses a proprietary format)
Delorme Earthmate and Tripmate (this unit uses a proprietary format)
We would encourage you to contact the original manufacturer of your GPS receiver if you cannot find your answer here.
| 203. I am using a Garmin™ GPS unit. How do I set this unit up to work with your StreetFinder software? |
|
The Garmin GPS unit requires an interface cable that can be attached to your laptop computer (contact Garmin to obtain a cable for your specific unit). Once you have attached the interface cable to your laptop, make sure your Garmin unit's "Interface" settings are correctly set (use the list below for your particular unit).
GPS III Plus - Set "Interface" settings to "NMEA"
GPS 12 - Set "Interface" settings to "NONE/NMEA"
StreetPilot ColorMap - Set "Interface" settings to "NMEA Out"
For any other questions regarding the use of these units, please consult your manual. Garmin also maintains users manuals for all of their products on their web site at http://www.garmin.com/support/userManual.html.
Once you have properly configured your Garmin GPS: Open StreetFinder and select GPS/SETTINGS Under "GPS Type" select one of the Garmin settings (Older or
Newer). Select "Monitor" mode then click OK. Start GPS by pressing your F9 key or selecting GPS start from the StreetFinder Deluxe 2000 menu.
| 204. Can I upload and or download waypoint information using the Garmin GPS?
|
|
This functionality is not supported in StreetFinder Deluxe 2000. When using the NMEA interface setting on the Garmin unit, this places it in receiver mode. StreetFinder simply interprets this NMEA data.
| 205. I am using the Navman e Series USB GPS unit with StreetFinder Deluxe on Windows XP. When I start the GPS, it locates satellites but locks up my computer.
|
|
In some instances, running the USB unit with Windows XP will cause this type of behavior. Our technical support/development team is currently investigating this issue and we hope to implement an appropriate fix very soon. In the meantime, you can try this workaround which should allow you to use the GPS without having system lockups:- Start StreetFinder and then click on GPS>Run GPS Demo.
- Allow the GPS demo to run for at least one minute then stop the demo (F10 key).
- Select GPS>Settings from the main menu and check the Monitor circle.
- Click OK.
- Restart the GPS by pressing F9 on your keyboard or selecting GPS>Start from the menu.
Your GPS session should run without any problems.
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| 206. How do I set up my Palm V GPS receiver? |
|
To set up your Rand McNally Palm V GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm V device with Palm OS 3.0 or higher
- The latest software update for StreetFinder Deluxe 2000
- A map of the area your current area loaded on the Palm
| 207. How do I start receiving GPS signals? |
|
Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver (clip the bottom first, then the top).
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the top of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 208. What type of Palm V can I use with the Palm V GPS unit?
|
|
The following Palm V series handhelds can be used with our Palm V GPS Receiver: Palm V and Palm Vx
Our Palm V GPS receiver can also be used with the IBM Workpad as it is the same shape as the Palm V series and uses the Palm OS.
| 209. What type of GPS antenna is in the Palm V GPS unit?
|
|
The Palm V GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 210. My StreetFinder® GPS for the Palm V™ continues to indicate that it is "Acquiring GPS Signal." I have waited for what seems like a very long time. Am I doing something wrong?
|
|
Some of our units think they are still in Asia (where they were last tested in a plant prior to shipping), and they are looking for satellites that are visible in Taiwan. After a period of time (up to 30 minutes), the unit will reset and acquire properly. Thereafter, the unit should acquire within a few minutes.
If your unit still fails to acquire a signal, try downloading our GPS Meter utility from our Download section. This utility will initialize your GPS unit more quickily and provide other information regarding direction and satellite strength.
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| 211. Why isn't the Palm V receiver rechargeable?
|
|
The Palm V GPS receiver was designed to be sleek and light, to match the Palm V organizer. The dry cell batteries take up less space and weigh less than the circuitry needed for recharging.
| 212. Why don't you have a power off switch?
|
|
This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
| 213. Why is there a 90 second delay before power automatically shuts off on the GPS receiver?
|
|
This feature allows Palm organizer users to transfer to other applications (such as the calendar to check on an appointment), without losing the GPS signal. The user can then start StreetFinder within 90 seconds and their position will be instantly shown, without having to wait the 30 seconds to 2 minutes for GPS satellite signal acquisition.
| 214. How long will batteries last in the Palm V GPS unit?
|
|
The Palm V GPS is powered by 2 AAA batteries and will last 8-10 hours with continuous use. The batteries power the GPS unit only and will not power the Palm device or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. This unit will fit the Palm V and Vx.
| 215. I started the GPS and it says it cannot find any maps containing my position. What is wrong?
|
|
Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
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| 216. I am getting a "Blitter" error whenever I zoom into the map. Help please.
|
|
If you are experiencing a "Blitter.c, Line 4867, unimplemented" error, try downloading the streetfinder.zip file from our Download section. This file should resolve the issue.
| 217. I am getting a "Mapview.C,line:3329" error when attempting to run GPS.
|
|
This can happen is you are running Palm OS 3.3. Restart the GPS feature.
| 218. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?
|
|
Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
| 219. I have questions that are not covered in your manual. Where can I get more information?
|
|
To obtain an electronic version of our Palm and Laptop GPS manual, download the GPS Manual file. This file requires that you have Adobe Acrobat Reader. This manual covers features in StreetFinder Deluxe 2000 software in conjunction with the Rand McNally laptop GPS and/or Palm GPS units.
You can try downloading our StreetFinder Palm update to resolve any further issues. If you are still unable to start GPS, please call Rand McNally Consumer Software Support at 847/982-0944 or email us at support@randmcnally.com.
| 220. Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data? |
|
The StreetFinder Palm software will display a moving icon of your current position on the map. For simplicity purposes, no other data is displayed. Our GPS receivers do output this NMEA data but would require a third party Palm GPS utility to interpret and display it.
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| 221. How do I set up my Palm IIIc/VII GPS receiver? |
|
To set up your Rand McNally Palm IIIc/VII GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm IIIc/VII device with Palm OS 3.0 or higher
- The latest software update for StreetFinder/Palm
- A map of your area loaded on the Palm
| 222. How do I start receiving GPS signals? |
|
Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver.
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the bottom of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 223. What type of Palm handheld can I use with the Palm IIIc/VII GPS unit?
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Our IIIc/VII GPS Receiver will work with any Palm III or Palm VII series handheld. It will not work with earlier Palm devices such as Professional.
| 224. What type of GPS antenna is in the Palm IIIc/VII GPS unit?
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The Palm IIIc/VII GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 225. How long will batteries last in the Palm IIIc/VII GPS unit?
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The Palm IIIc/VII GPS unit is powered by a Lithium-Ion rechargeable battery and will last 2-4 hours with continuous use. The battery powers the GPS unit only and will not provide power to or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. We suggest you charge your Palm IIIc/VII GPS unit for at least 3 hours prior to first use.
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| 226. I started the GPS and it says it cannot find any maps containing my position. What is wrong?
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Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
| 227. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?
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Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
| 228. I'd like to use your Palm IIIc/VII GPS unit overseas or in another country. Is this possible?
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All of our Palm GPS units are NMEA 0183 compatible and can be used in other countries. Rand McNally does not provide Palm mapping for other countries. You would need to use a mapping program for these countries that supports NMEA 0183 compatible GPS.
| 229. How do I know when the unit is recharged?
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When first charging the unit, the light at the base will be amber. As a full charge is reached, the light will turn green. Three hours is sufficient for full recharge.
| 230. Why don't you have a power off switch?
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This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
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| 231. I have questions that are not covered in your manual. Where can I get more information?
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To obtain an electronic version of our Palm and Laptop GPS manual, download the GPS Manual file. This file requires that you have Adobe Acrobat Reader. This manual covers features in StreetFinder Deluxe 2000 software in conjunction with the Rand McNally laptop GPS and/or Palm GPS units.
You can try downloading our StreetFinder Palm update to resolve any further issues. If you are still unable to start GPS, please call Rand McNally Consumer Software Support at 847/982-0944 or email us at support@randmcnally.com.
| 232. Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data? |
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The StreetFinder Palm software will display a moving icon of your current position on the map. For simplicity purposes, no other data is displayed. Our GPS receivers do output this NMEA data but would require a third party Palm GPS utility to interpret and display it.
| 233. How do I set up my Palm III GPS receiver? |
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To set up your Rand McNally Palm III GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm III device with Palm OS 3.0 or higher
- The latest software update for StreetFinder Deluxe 2000 (download here.
- A map of your current location area loaded on your Palm organizer
| 234. How do I start receiving GPS signals? |
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Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver (clip the bottom first, then the top).
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the top of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 235. What type of Palm III can I use with the Palm III GPS unit? |
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The following Palm III series handhelds can be used with our Palm III GPS Receiver: Palm III, Palm IIIe, Palm IIIx, and Palm IIIxe.
This receiver will not fit the Palm IIIc color unit.
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| 236. What type of GPS antenna is in the Palm III GPS unit? |
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The Palm III GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 237. How long will batteries last in the Palm III GPS unit? |
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The Palm III GPS is powered by a Lithium-Ion rechargeable battery and will last 2-4 hours with continuous use. The battery powers the GPS unit only and will not provide power to or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. We highly suggest you charge your Palm III GPS unit for at least 3 hours prior to first use.
| 238. I started the GPS and it says it cannot find any maps containing my position. What is wrong? |
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Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
| 239. I am getting a "Blitter" error whenever I zoom into the map. Help please.
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If you are running Palm OS 3.5 and experiencing a "Blitter.c, Line 4867, unimplemented" error, try downloading the streetfinder.zip file from our Download section. This file should resolve the issue.
| 240. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do? |
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Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
Back to top
| 241. I'd like to use your Palm GPS unit overseas or in another country. Is this possible?
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All of our Palm GPS units are NMEA 0183 compatible and can be used in other countries. Rand McNally does not provide Palm mapping for other countries. You would need to use a mapping program for these countries that supports NMEA 0183 compatible GPS.
| 242. How do I know when the unit is recharged?
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3 hours is sufficient for full recharge.
| 243. Why don't you have a power off switch? |
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This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
| 244. Why is there a 90 second delay before power automatically shuts off on the GPS receiver? |
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This feature allows Palm organizer users to transfer to other applications (such as the calendar to check on an
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