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Frequently Asked Questions >

1.	I have an outdated Rand McNally map, atlas, or book. Where can I find an updated version?

2.	I have an old Rand McNally publication. Can you tell me how much it's worth? Would you like to buy it?

3.	How do I check on my AS/400 On-Demand if the MileMaker subsystem I am running is Guide 18 or Guide 19?

4.	When I perform the Guide 19 update to my AS/400 On-Demand product, what will happen to all of my user conversion (custom names) file?

5.	What will happen to my Avoid and Preferred Segments that I configured in Guide 18 when I upgrade to Guide 19?

6.	How much more space will be necessary while upgrading to Guide 18?

7.	How do I know if the router subsystem is running on my AS/400?

8.	What types of changes should I expect from Guide 19?

9.	Will there be any changes to interface programs MI110N and MI335N?

10.	When I run a mileage, I get a mileage of 0 and a status of "E" in the MileMaker Inquiry screens

11.	Can I add additional cities to the system?

12.	If I have a batch file with several point pairs and I need the mileages back, how can I process them?

13.	Will this work with Innovative Computing Corporation (ICC) enterprise software?

14.	How big is the AS/400 installation?

15.	Does your AS/400 have a TCP/IP interface to a network?

16.	I am receiving awkward routing and directions when I run a practical route.

17.	What is the difference between the "Default Setup" and "Advances/Custom Setup" when I load the AS/400 On-Demand?

18.	How do I get started?

19.	What is randmcnally.com?

20.	What is the randmcnally.com Affiliate Program?

21.	Why become a randmcnally.com Affiliate?

22.	How does this program differ from other partnership opportunities available on the Web?

23.	Is the program domestic or international?

24.	Can anyone become an Affiliate?

25.	If I become an Affiliate of randmcnally.com, can I participate in similar partnership programs with other Web sites?

26.	How often do your Affiliates get paid?

27.	How do I set up my site as an Affiliate of randmcnally.com?

28.	How do I get more information about your business to business solutions?

29.	I'd like to tell you about an error or an omission that I found in one of your products. Whom should I contact?

30.	I have a complaint about one of your products. Whom should I contact?

31.	How do I read your online maps?

32.	I entered an address, but the result was different from what I expected. Why?

33.	How often is road construction information updated?

34.	Do you plan to offer maps and driving directions for countries outside of the U.S. and Canada?

35.	How do I zoom in and out? How do I recenter your maps?

36.	How do you choose routes for driving directions?

37.	How can I report addresses that don't work or are located incorrectly on the map?

38.	What information do I need to enter to get a map or directions?

39.	How do I enter intersections?

40.	What do the abbreviations on the maps and in my directions mean?

41.	How do I print a map or directions?

42.	How do I save a map or directions?

43.	How do I email a map or directions?

44.	In which edition of the Rand McNally Road Atlas can I use the page and grid numbers that are provided with the maps and directions I get on randmcnally.com?

45.	The town I mapped on the site isn't in the Road Atlas grid square that you returned on my results page. Why?

46.	Why can you find my address but not route me to it?

47.	Can you refresh my memory regarding latitude and longitude?

48.	What happened to your World Mapping Online section?

49.	What geographical locations do you use when calculating routes or distances between cities when no specific address is entered? Is it the geographical center (determined by latitude and longitude), the main post office, City Hall, or something else?

50.	How do I enter my address for maps and directions if the residence number specifies a unit (example: 8225-D Main St.)?

51.	How do I get directions to a National Park?

52.	How can I get a printed catalog of Rand McNally products or mail in my order?

53.	I did not see my question in the FAQs. What should I do?

54.	How can I save a road trip?

55.	I saved my road trip, now how do I retrieve it?

56.	How can I save a road trip idea?

57.	How do I add places to stay to my road trip?

58.	Can I search for places to stay without having planned a trip?

59.	How do I make hotel reservations?

60.	How can I print my road trip plan?

61.	Can I rename my saved road trip without losing all my information?

62.	Where can I get support for Commercial Transportation products?

63.	What is a CustomView Wall Map? How is it different from other maps?

64.	On the website it says, "usually ships within two days." When will I get my map?

65.	Would someone be able to walk me through creating a CustomView Wall Map via phone?

66.	I have a Macintosh computer, can I access the CustomView website?

67.	When I am refining my map, the detail seems to differ when I cover more area, what is happening?

68.	I started to make a map, but had to exit the program. Do I have to start over?

69.	Can I make a CustomView Wall Map of Canada?

70.	I would like to return the map I ordered. What are the return instructions?

71.	Will the ToolBox work with my GPS unit?

72.	When I e-mail a map why don't my User Points and/or Geocoded Points get sent along with the map?

73.	When I e-mail a map, the recipient cannot open it even though they have Digital Edition. What's wrong?

74.	How to I unselect a drawing (get rid of the black selection box around it)?

75.	When geocoding I'm getting an error saying IDISPATCH 61709 or some other error.

76.	How do I find out about employment opportunities with Rand McNally and randmcnally.com?

77.	Do you have a mapping program for truck drivers?

78.	Why do I have to register or sign in to buy a downloadable product?

79.	When I download my product, why am I always prompted to save the file with the name "DownloadManager"?

80.	While I was downloading my product, something happened and the download stopped. How can I download it again?

81.	I bought a downloadable product as well as a "physical" product, such as a map. On the order confirmation page, I see that I am being charged shipping. I'm not being charged shipping for a download, am I?

82.	How do you pick the attractions that you list on your website?

83.	I'd like to tell you about a great attraction in my hometown. What should I do?

84.	How do I make changes to my membership information?

85.	I downloaded the StreetFinder Express application and/or map files to my PC. Now what do I do?

86.	How many maps can I install on my Clié?

87.	Where can I get more maps?

88.	Do you have maps for other countries/cities outside the U.S.?

89.	How do I get more information on how to use StreetFinder Express on my Clié?

90.	Can I use a GPS unit with this software?

91.	I'd like to create a link between my website and www.randmcnally.com. What should I do?

92.	My company is interested in doing business with randmcnally.com. Whom should I contact?

93.	My company is interested in advertising on randmcnally.com. Whom should I contact?

94.	Why won't my unit turn on?

95.	How long will the system take to receive the first GPS signal?

96.	How long should the unit take to "lock" into the satellite signals?

97.	Why does my GPS receiver show I'm moving when I'm not?

98.	How can I avoid a road?

99.	How can I find a restaurant in a city I'm planning to visit?

100.	How many addresses can be stored in the unit?

101.	Can I switch the languages used in the unit?

102.	I have arrived at the point of interest (POI) I selected, yet my device is routing me through the front door. Is the route wrong?

103.	Why am I getting an error message that says "Unable to calculate route?"

104.	Why isn't my road/destination in the unit?

105.	Why can't I enter my street number?

106.	Why does the city I selected default to a different zip code than the one I am looking for?

107.	Why is my map frozen even though I am still receiving turn-by-turn directions?

108.	Can my location be tracked when I'm using my GPS system?

109.	How do I update my map or receive patches?

110.	Who/when do I contact with questions?

111.	What do I do if I lose my memory card?

112.	How do I order a replacement companion Road Atlas?

113.	Can my memory card be used in a non-Rand McNally GPS system?

114.	Where can I get a replacement User Guide or QuickStart Guide?

115.	Where can I register my GPS Navigator?

116.	My question has not been answered by these FAQs, where else can I get help?

117.	I am having a hard time attaching my GPS Navigator unit to the windshield mount. What can I do?

118.	How accurate is GPS?

119.	Will it handle interference from trees, clouds, and tall buildings?

120.	What are some of the things GPS will allow me to do?

121.	I really like the GPS feature but why aren't the maps easier to see?

122.	Do you make GPS software for other countries?

123.	I have trouble talking on a cellular phone while I am driving. Is it safe to use a GPS device in the car?

124.	Does Rand McNally offer a GPS receiver that will work with StreetFinder on a Palm III or Palm V?

125.	Do you make a GPS for the Handspring PDA? What about Windows CE or any other handheld?

126.	How can I unsubscribe from your mailing list?

127.	I have a suggestion on how you can improve your website. Where should I send my suggestion?

128.	I cannot connect to one of the Rand McNally website pages, or to a link from your site. Whom can I contact?

129.	I am having trouble using your site with Netscape 6. Any ideas?

130.	I recently installed software on my computer to disable popup windows. Will this have an effect on my use of your site?

131.	I did not see my question in the FAQs. What should I do?

132.	How do I link to Rand McNally's website?

133.	What is Guide 19?

134.	I'm a member of the press. Whom do I contact about Rand McNally and randmcnally.com?

135.	How can I install quarterly updates for IntelliRoute?

136.	What data changes will occur with the Guide 19 update?

137.	Will my interfaces built to interact with IntelliRoute need to be changed?

138.	Will my Avoid and Prefer segments be retained when upgrading to Guide 19?

139.	Will settings and preferences I have configured in IntelliRoute be the same after the Guide 19 update is finished?

140.	Will IntelliRoute's maps reflect the changes after the update is installed?

141.	My Fuel Network I setup previously is no longer there after Guide 19.

142.	If I am using the LAN version of IntelliRoute, do I just update the Server for Guide 19 or do I need to re-run client setups?

143.	Are their new features and functionality in the Guide 19 Release of IntelliRoute?

144.	Will IntelliRoute run on Windows Vista?

145.	Is there a way to setup fuel stops that I frequent, within a route?

146.	Is there a way to see a list of all the fuel stops, within a given route?

147.	What's the difference between Quickest and Lowest-Cost routing?

148.	I drive 53 foot long trucks, how can I set the settings for 53-foot trailers?

149.	How can I download the latest RoadWork report? Do I need to be connected to the Internet in order to do this?

150.	When I type in a city and state inside the Mileage Inquiry box, nothing happens.

151.	I'm putting in MX for the state code of Mexico. Why are no cities being listed?

152.	I have tried to zoom down to the map level of a town, but I do not see city streets.

153.	I would like to build an application to call your program automatically. Do you have an API?

154.	When I go to reinstall the software, it requires an unlock code.

155.	How do I not print the map and the cover sheet every time I print a route?

156.	How do I get State Mileage Breakdown for my route?

157.	Is there a way to add points to the system? What file format can I use?

158.	In the past, IntelliRoute drew a map for Quickest and Lowest Cost Routes, but not for Practical. Is this still the case with Guide 19?

159.	What does Smart City Browse do?

160.	How do I just view the directions in the itinerary and not the map?

161.	I am using the IntelliRoute Express Server with several types of clients (Windows and UNIX). Will I need to update both the server and the client when Guide 19 arrives?

162.	Does your Windows version of IntelliRoute's API work with .NET?

163.	How can I learn more about your Privacy & Security Policy?

164.	Finding a location

165.	Using maps and directions

166.	Printing maps

167.	How do I set up my GPS receiver?

168.	Is your laptop GPS receiver compatible with Windows 2000?

169.	How long does it take to first pick up the GPS signal?

170.	What if I don't have a mouse (PS/2) port to power my GPS unit?

171.	How much will it drain my laptop's battery?

172.	Can I use it outside of the car or attach it to my car roof?

173.	Do you make a USB version of the laptop GPS?

174.	Do I need a software update in order to use the Rand McNally Laptop GPS Receiver with StreetFinder or TripMaker?

175.	Can I use this unit with other GPS software? In other countries?

176.	I'm having trouble getting started with your Rand McNally GPS unit. What should I do?

177.	What is Rand McNally Mobile Travel Tools?

178.	What are the major features of Mobile Travel Tools?

179.	What phone do I need to use Mobile Travel Tools?

180.	Why is a Java application more useful than a browser-based application?

181.	What maps are available?

182.	How quickly can you get a map or directions?

183.	How much does it cost?

184.	I have a 2MB rate plan with my wireless carrier. How often would I be able to use Mobile Travel Tools?

185.	Do I need a computer to use Mobile Travel Tools?

186.	Will my saved locations be available after I renew the application?

187.	When I try to install the program, I get an error message indicating that certain files are not available. Why is this?

188.	Why is the ocean appearing as gray?

189.	When attempting to use "Print" or "Print Preview" I receive an error message and the application is then terminated. The error message says: "Nwmillnm caused an invalid page fault in module MAPPRINT.DLL".

190.	How do I install on a computer with more than one hard drive or more than one partitioned drive?

191.	I'm having trouble getting started with another brand of GPS unit. What should I do?

192.	I am using a Garmin™ GPS unit. How do I set this unit up to work with your StreetFinder software?

193.	Can I upload and or download waypoint information using the Garmin GPS?

194.	I am using the Navman e Series USB GPS unit with StreetFinder Deluxe on Windows XP. When I start the GPS, it locates satellites but locks up my computer.

195.	How do I set up my Palm V GPS receiver?

196.	How do I start receiving GPS signals?

197.	What type of Palm V can I use with the Palm V GPS unit?

198.	What type of GPS antenna is in the Palm V GPS unit?

199.	My StreetFinder® GPS for the Palm V™ continues to indicate that it is "Acquiring GPS Signal." I have waited for what seems like a very long time. Am I doing something wrong?

200.	Why isn't the Palm V receiver rechargeable?

201.	Why don't you have a power off switch?

202.	Why is there a 90 second delay before power automatically shuts off on the GPS receiver?

203.	How long will batteries last in the Palm V GPS unit?

204.	I started the GPS and it says it cannot find any maps containing my position. What is wrong?

205.	I am getting a "Blitter" error whenever I zoom into the map. Help please.

206.	I am getting a "Mapview.C,line:3329" error when attempting to run GPS.

207.	I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?

208.	I have questions that are not covered in your manual. Where can I get more information?

209.	Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data?

210.	How do I set up my Palm IIIc/VII GPS receiver?

211.	How do I start receiving GPS signals?

212.	What type of Palm handheld can I use with the Palm IIIc/VII GPS unit?

213.	What type of GPS antenna is in the Palm IIIc/VII GPS unit?

214.	How long will batteries last in the Palm IIIc/VII GPS unit?

215.	I started the GPS and it says it cannot find any maps containing my position. What is wrong?

216.	I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?

217.	I'd like to use your Palm IIIc/VII GPS unit overseas or in another country. Is this possible?

218.	How do I know when the unit is recharged?

219.	Why don't you have a power off switch?

220.	I have questions that are not covered in your manual. Where can I get more information?

221.	Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data?

222.	How do I set up my Palm III GPS receiver?

223.	How do I start receiving GPS signals?

224.	What type of Palm III can I use with the Palm III GPS unit?

225.	What type of GPS antenna is in the Palm III GPS unit?

226.	How long will batteries last in the Palm III GPS unit?

227.	I started the GPS and it says it cannot find any maps containing my position. What is wrong?

228.	I am getting a "Blitter" error whenever I zoom into the map. Help please.

229.	I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?

230.	I'd like to use your Palm GPS unit overseas or in another country. Is this possible?

231.	How do I know when the unit is recharged?

232.	Why don't you have a power off switch?

233.	Why is there a 90 second delay before power automatically shuts off on the GPS receiver?

234.	I have questions that are not covered in your manual. Where can I get more information?

235.

Will