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| 1. I have an outdated Rand McNally map, atlas, or book. Where can I find an updated version? |
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If you would like to replace an older edition of a Rand McNally map or atlas, check in our online store. If you don't see what you are looking for or have questions, please contact our store or call our customer service representatives at 800-275-RAND (-7263), Monday-Friday, 8 a.m.-6 p.m. Central Time. The following products are, however, out-of-print and unavailable:
- Rand McNally StreetFinder® and TripMaker® software
- Rand McNally Handy Railroad Atlas
- Rand McNally Banker's Directory and all banking information
- Rand McNally RV Park and Campground Directory
- Route 66 Commemorative maps (However, Rand McNally does carry publications about Route 66 in our online store.)
| 2. I have an old Rand McNally publication. Can you tell me how much it's worth? Would you like to buy it? |
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Rand McNally does not have appraisal information, but a used book dealer or antiquarian map dealer may be able to place a value on your map and may be interested in purchasing your item. We donated all of our rare and antique maps to a research library several years ago; we have no plans to re-establish a collection.
| 3. How do I check on my AS/400 On-Demand if the MileMaker subsystem I am running is Guide 18 or Guide 19? |
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From a command line on the AS/400, type the command WRKACTJOB. This will list running jobs and tasks that are currently running on the system. Using your page up or down to locate the Subsytem/Job named MMAKERSBSD. Once this is located, arrow key to the far Left cursor field on the same line as MMAKERSBSD. Type option 5 in this field, and hit Enter. This will bring you to a "Work with Job" menu list where you should select number 10 from the list. Once this is done, it will show the job log text which indicates when the MMAKERSBSD started, and from which library it launched. If it reads: "...subsystem MMAKERSBSD in GDE19OND." Then the process was launched from the Guide 18 library, utilizing Guide 19 data files.
| 4. When I perform the Guide 19 update to my AS/400 On-Demand product, what will happen to all of my user conversion (custom names) file? |
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The LODRUN program that runs and upgrades MileMaker from Guide 18 to Guide 19 will covert all custom points to be usable for Guide 19 calculations. All user settings will be also saved and brought over to the newer version. If there are any issues with the upgrade the installer will give you an error notification.
| 5. What will happen to my Avoid and Preferred Segments that I configured in Guide 18 when I upgrade to Guide 19? |
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During the restore and install of Guide 19, the setup program will read and process all avoided and preferred records from your previous installation. Because of changes in the highway network from Guide 18 to Guide 19, not all records may be able to be converted. A message will appear on your screen notifying you if this is an issue, and will allow you to view those unconverted segments.
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| 6. How much more space will be necessary while upgrading to Guide 18? |
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If you choose to retain/backup Guide 18 during installation, you will need an additional 200 Megabytes of DASD on your system. This new install will be placed into GDE19OND, and the previous library will stay GDE18OND.
| 7. How do I know if the router subsystem is running on my AS/400? |
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From a command line, issue the command WRKACTJOB and look for a job named MMAKERSBS with a child job of MMROUTER. If you do not see this job, call program CLMI000 to run the subsystem start up menu.
| 8. What types of changes should I expect from Guide 19? |
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The major portion of the upgrade is a comprehensive highway data update. This essentially is a complete review of all the truck usable road network which MileMaker calculates routes. Updates to road restrictions, interstate systems, and other routes which commercial travel is allowed. The effect of such changes may shorten or lengthen certain routes in some areas of the U.S., Canada and Mexico. New geographic points (such as additional cities or locations) have also been included in the update.
| 9. Will there be any changes to interface programs MI110N and MI335N? |
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We have retained all interface programs commonly used in Guide 18 to be supported in Guide 19. Any parameters passed to such programs will also be the same as they were before Guide 19. It is important to remember to add the GDE19OND to your library list or Job Description in order to call the newer editions of these interfaces. If you have questions regarding how these interface routines operate, please contact Technical Support.
| 10. When I run a mileage, I get a mileage of 0 and a status of "E" in the MileMaker Inquiry screens |
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Normally, this message appears when the system is out of transactions or when it had reached the end of its billing cycle (expired). From the MileMaker main menu (program MI001) select the Billing/Transaction Update choice and choose Transaction Usage Report. If you are out of transactions, please contact 1-800-234-4069 and select "Billing."
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| 11. Can I add additional cities to the system? |
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No. This version of MileMaker does not allow geocoding of custom points to the system.
| 12. If I have a batch file with several point pairs and I need the mileages back, how can I process them? |
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There is an API program routine for both HHG mileages as well as Practical Routes. For mileage request, your third party application will need to call MI110I and pass the appropriate data structure with your origin and destination cities. Practical routes will require you to call MI335I. For complete details, please refer to your On-Demand AS/400 Technical Guide. Both RPG and COBOL record layouts are available.
| 13. Will this work with Innovative Computing Corporation (ICC) enterprise software? |
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Yes. ICC has developed a module that will call our interface for tariff miles and payroll operations.
| 14. How big is the AS/400 installation? |
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The whole database and mileage engine has a small footprint. We recommend approximately 460 Megabytes of DASD. Data queues and temporary files may increase this requirement depending on use.
| 15. Does your AS/400 have a TCP/IP interface to a network? |
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We suggest if you have a LAN/WAN which requires mileage information that you purchase a MileMaker SP32 or IntelliRoute Deluxe suite that offers DLL, ActiveX and Java.
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| 16. I am receiving awkward routing and directions when I run a practical route. |
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If the route seems inappropriate, contact our Technical Support department at 1-800-234-4069 and we will have our database department verify the answer.
| 17. What is the difference between the "Default Setup" and "Advances/Custom Setup" when I load the AS/400 On-Demand? |
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The custom setup enables slower systems to allocate a 15 Meg memory pool for the router subsystem. This will ensure that the MileMaker system will always have available memory when launching and ongoing throughout operation. Most RISC-based systems do not require this custom setup - thus the majority should accept the Default setup.
| 18. How do I get started? |
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Click here to sign up for the randmcnally.com Affiliate Program. Simply read the randmcnally.com Affiliate Program agreement, then complete the easy online application. After we have approved your application, we will provide you with everything you need to set up your own online store, as well as access to our reporting pages.
| 19. What is randmcnally.com? |
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Randmcnally.com is a comprehensive travel site that allows users to plan trips, get directions, explore maps, and purchase travel products in our online store. We are a subsidiary of Rand McNally, which has been America's trusted travel advisor for over 100 years, and offer consumers a wide variety of products and services through our popular Web site.
| 20. What is the randmcnally.com Affiliate Program? |
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The randmcnally.com Affiliate Program is an online revenue-sharing program that gives you the tools to sell travel products relevant to your site and your users. We handle all aspects of order processing, payment, fulfillment, and customer service. You earn a commission every time a user of your site clicks on the randmcnally.com link and makes a purchase in our Travel Store.
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| 21. Why become a randmcnally.com Affiliate? |
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Rand McNally is well established and trusted as a travel advisor.
Our Affiliate Program is designed to create new marketing opportunities for Web site hosts seeking to integrate travel product sales on their Web site(s). As an Affiliate of randmcnally.com, you will greatly enhance the consumer benefit of your own Web site, and you will increase your revenue through earned commissions.
| 22. How does this program differ from other partnership opportunities available on the Web? |
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Our program allows you to earn a commission on every product purchased on our site, not only the products to which you link directly from your site. There is no limit to the amount of commission that you may earn, and payments are made on a regular schedule. The Rand McNally brand name is well established and trusted as a travel advisor.
| 23. Is the program domestic or international? |
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Our Affiliate Program is available to anyone able to handle transactions in U.S. dollars. We are not able to ship our merchandise to Cuba, Iran, Iraq, Libya, North Korea, or Sudan. In addition, certain products are restricted from being shipped outside of the United States. Applicable restrictions will be stated in the descriptions of affected products.
| 24. Can anyone become an Affiliate? |
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There are no restrictions on applying for membership in the Affiliate Program. Your application will be reviewed, and if it is deemed acceptable, you will be granted membership. Randmcnally.com reserves the right to refuse membership to any applicant. Refer to our Terms and Conditions page for further details.
| 25. If I become an Affiliate of randmcnally.com, can I participate in similar partnership programs with other Web sites? |
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Yes, our Affiliate agreement is not exclusive. Our program can stand alone or complement relationships you have with other online resources.
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| 26. How often do your Affiliates get paid? |
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Our Affiliates are paid 30 days after the end of each quarter. If a member's earned commission is less than $25, it will be carried over to the next quarter.
| 27. How do I set up my site as an Affiliate of randmcnally.com? |
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Click here to sign up for the randmcnally.com Affiliate Program. Once we have approved your application, we will email you all the tools you will need to set up your own unique travel store. If you have any questions regarding setup once you have received the initial email, our staff will be happy to answer them: simply contact our Affiliate Program staff.
| 28. How do I get more information about your business to business solutions? |
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We have several teams that provide business to business solutions. Please send your inquiry to the team that best fits your needs.• For information on licensing Rand McNally content, please contact Content Licensing.
• For information on custom products, please contact Custom Business Solutions.
• For information about our commercial routing products for motor carriers and shippers please contact MileMaker.
| 29. I'd like to tell you about an error or an omission that I found in one of your products. Whom should I contact? |
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Rand McNally uses the most up-to-date data and accurate digital database of information currently available. However, we are always interested in hearing about any omissions or inaccuracies found in our products. Our product development team reviews all updates and feedback and evaluates it for inclusion in future products.Please send us your comments and corrections. Postal Address:
Consumer Affairs
Rand McNally
PO Box 654
Skokie, IL 60076
| 30. I have a complaint about one of your products. Whom should I contact? |
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We welcome your suggestions, corrections, or complaints about our products. Your input helps us make our products better. Please send us your comments and corrections.Postal Address:
Consumer Affairs
Rand McNally
PO Box 654
Skokie, IL 60076
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| 31. How do I read your online maps? |
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All of our maps have north at the top, west to the left, east to the right, and south at the bottom. The arrows or letters in the map's frame are clickable and will move the map coverage in these directions. Each map also has a clickable barscale on the left. The units are in miles.
| 32. I entered an address, but the result was different from what I expected. Why? |
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There are several possible reasons. Our software does its best to recognize what you've typed and match it against a large database of addresses. For best results, try these tips:
Address field: We can only route to or map street addresses with street numbers and street names or the intersection of two streets. We are not able to recognize post office boxes, apartment numbers or vanity names for buildings. We also cannot recognize geographic features, names of housing developments, or names of businesses.
The street name you've entered may be spelled differently than the actual street. In this case, our system tries to find a close match to the street or city name that you've entered and returns that map. If no street match can be made, a map will be generated of the zip code area (if entered) or the city instead.
City and state fields: Although our system will try to find a close match for misspelled city names, for best results, use the exact spellings of all names. Make sure to double-check your spelling. If you're unsure of the state's abbreviation, click "state" for a full list of U.S. states and Canadian provinces.
| 33. How often is road construction information updated? |
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Every two weeks. So it's a good idea to check road construction right before you head off on your road trip.
| 34. Do you plan to offer maps and driving directions for countries outside of the U.S. and Canada? |
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We currently provide mapping and driving directions for the U.S. and Canada. Our Online Store offers an extensive selection of maps, atlases, and globes covering world destinations.
| 35. How do I zoom in and out? How do I recenter your maps? |
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There are two ways to zoom in. Along the left-hand side of the map there's a zoom scale with numbers from 1 to 10. Just click on any of the numbers to zoom in and out. Zooming all the way out (1 on the zoom scale), provides you with the state and/or regional view of an address. Zooming all the way in (10 on the zoom scale) allows you to see the specific street and cross street for an address. The numbers you see indicate the scale level of coverage that each zoom level will produce.
You can also click directly on the map to zoom in or recenter. Under the map are buttons that let you choose which action you want to perform. To recenter only, choose the Recenter button and click directly on the map at the spot you would like to be the new center. Or to both recenter and zoom in with one step, click on the Zoom In & Recenter button and then click on the spot to be the new center of the map.
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| 36. How do you choose routes for driving directions? |
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Our driving directions try to find the fastest route between two points. This means we try to use roadways with the highest speed limits. We try to route you to interstate highways or U.S. highways as quickly as possible, then keep you on these highways as long as possible.
| 37. How can I report addresses that don't work or are located incorrectly on the map? |
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Please let us know about any errors or omissions you find in our maps or directions, especially the names of towns and streets that we may have been unable to locate for you. Be sure to let us know the exact address or addresses you were trying to locate and if there is a problem in the directions, please let us know at exactly what step you feel an error occurred.The street or subdivision you are looking for may be new and not yet in our database. Please be patient, as adding new streets can take a long time. We will be sure to let our data suppliers know of these errors so that they can review them and add them to their update cycles.
| 38. What information do I need to enter to get a map or directions? |
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At a minimum we need a city and state/province or ZIP code. The following entries usually succeed in finding your location on a map:
ZIP code
City, state
City, state, ZIP code
Address, city, state
Intersection, city, state
Address, city, state, ZIP code
Intersection, city, state, ZIP code
Please note, if you have entered a city and a ZIP code, we show you the center of that ZIP code's area on the map. A ZIP code in a rural location may cover a large area and won't be centered on a city. If you don't get the map that you expected, enter the city and state, but leave out the ZIP code.
If you enter any of the above combinations and we are still unable to find your location, it's probably not in our database. Please let us know about any errors or omissions you find in our maps or directions, especially the names of towns and streets we may have been unable to locate for you. We will be sure to let our data suppliers know so they can review them for inclusion in their next update cycle.
| 39. How do I enter intersections? |
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Intersections should be entered as simply as possible, like "Main at Elm" or "Main and Elm." Using a slash (/) or dash (-) between the street names will not work ( e.g., "Main/Elm" or "Main-Elm"). Generally, a road name will work better than a route number.
| 40. What do the abbreviations on the maps and in my directions mean? |
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Some common abbreviations that you'll find on our maps and in our directions include:
Hwy » Highway
Fwy » Freeway
HOV Ln » High Occupancy Vehicle Lane
BR » Business Route
SR » State Route
CR » County Road
I-(94) » Interstate
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| 41. How do I print a map or directions? |
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For the best results, click on the print button above the map. You can also use the print feature on your browser (under "File") to print a map or directions.
| 42. How do I save a map or directions? |
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You can save a map or directions from the maps or directions results pages when signed in. Above the map is a save icon. By clicking on this link, you will be prompted to enter a name for your map or directions. If you're not signed in, you'll be prompted to sign in first.
Basic members can save up to five maps or five directions. All of your maps need to have unique names. If you have more than five saved maps or five saved directions, you'll need to delete one before you can save a new map or direction. You can access your saved maps through the My Info section.
| 43. How do I email a map or directions? |
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You can email a map or directions from the maps or directions results pages. You don't even have to be a registered member to use this feature. Above the map is an email icon. By clicking on this link you will be prompted to enter the email address of your recipient and your name and email address. These email addresses are used only to send the map or directions; they won't be added to any mailing lists.
| 44. In which edition of the Rand McNally Road Atlas can I use the page and grid numbers that are provided with the maps and directions I get on randmcnally.com?
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The page and grid reference numbers that are provided with our maps and driving directions can be used with the yellow-covered edition of the Road Atlas (United States, Canada and Mexico). To purchase a Road Atlas, click here.
| 45. The town I mapped on the site isn't in the Road Atlas grid square that you returned on my results page. Why? |
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Because of space and scale limitations, the Road Atlas does not show all of the towns that can be mapped on randmcnally.com. Even though you won't see the town in your Road Atlas, the grid section or detail map from your results page indicates the town's correct location.
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| 46. Why can you find my address but not route me to it? |
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Occasionally we are not able to complete the beginning or ending of a route because data is not available for smaller or local roads in some areas. We recommend that you check local sources or get our step-by-step maps to see how to navigate from your starting point to the beginning of our directions, or from the ending of our directions to your destination.
| 47. Can you refresh my memory regarding latitude and longitude? |
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Latitude and longitude are used to express specific locations on Earth's surface. Lines of latitude (parallels) run east-west and measure the distance north or south of the equator (0º latitude). Lines of longitude (meridians) run north-south and measure the distance east or west of the Prime Meridian (0º longitude). The Prime Meridian is also known as the Greenwich Meridian because it passes through Greenwich, England. These measurements are used in maps, globes, and GPS software to provide precise location information.
| 48. What happened to your World Mapping Online section? |
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Unfortunately we are no longer able to provide the free World Mapping Online feature. We apologize for any inconvenience.
| 49. What geographical locations do you use when calculating routes or distances between cities when no specific address is entered? Is it the geographical center (determined by latitude and longitude), the main post office, City Hall, or something else? |
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Simply put, the locations selected when no address is entered are the ones determined to be the best starting and ending points for routing purposes. Often, but not always, the point is a city hall. In some cases, it may be a different point of reference with coordinates that best facillitate routing.In general, the points are determined using data provided by NAVTEQ™. For locations not in NAVTEQ's database, the coordinates usually come from Rand McNally's Domestic Names File (DNF). These sources provide reliable starting and ending points regardless of whether a specific address is entered.
| 50. How do I enter my address for maps and directions if the residence number specifies a unit (example: 8225-D Main St.)? |
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Use a dash (8225-D) or no space (8225D) to indicate the residence number; if you leave a space between the number and the unit, the address might not be found.
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| 51. How do I get directions to a National Park? |
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You can get directions to U.S. National Parks by entering the name of the National Park (i.e. Yellowstone National Park or Yellowstone NP) into the "city" field along with the state in which it is located on the Driving Directions page. You can even include a specific entrance for the park (i.e. Yellowstone National Park - East Entrance). Unfortunately routing to Canadian National Parks by name is not available right now.
| 52. Why does randmcnally.com claim to have "more roads" than the other online map sites? |
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Click here to learn more.
| 53. What is a Beta? |
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A Beta is one step in the software development process where the tool is tested by site users to find bugs or design issues that may have been overlooked.
| 54. How do I return to the original maps & directions page? |
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Just click on "standard view" on the directions results page, and you will be directed back to our original style of maps & directions.
| 55. How do I provide feedback on the Beta? |
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Click here to submit your comments to Rand McNally. We welcome all feedback to the Beta as we work to provide the best online maps & directions tools possible.
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| 56. Where do I enter the second line of my address in Beta directions? |
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Please enter your complete address, including city and state, in the address entry field.
| 57. How can I get directions to a business location? |
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You can enter a name of a specific business (ex. Hilton) or business type (ex. hotels) and search by city, state. You can also choose a business type from our category list.
| 58. How do I enter a Mexico address? |
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Use the abbrevation MEX in the address entry line.
| 59. How can I get a printed catalog of Rand McNally products or mail in my order? |
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While Rand McNally does not offer a shopping catalog, all of our products are available in our online store. You may also contact our customer service representatives at 800-275-RAND (-7263), Monday through Friday, 8 a.m.-6 p.m. Central Time for more information about any of our products.
| 60. I did not see my question in the FAQs. What should I do? |
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You can call us at 800-777-MAPS (6277), or you can send us your question and we will get back to you promptly.
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| 61. How can I save a road trip? |
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Basic Road Explorers can save up to five road trips. Premier Road Explorers can save an unlimited number of road trips. You will be able to save your road trip from the trip's Summary page. You'll see a "Save" button in the lower right hand corner of the page. Click the Save button to add a road trip to your list of saved trips. When you click Save, the following will occur: 1) If you are a Road Explorer and are signed in, your trip will be saved. 2) If you are a member and are not signed in, you will be prompted to sign in to save your road trip. 3) If you are not a Road Explorer, you will be prompted to join. After you complete the registration process, your road trip will be saved.
| 62. I saved my road trip, now how do I retrieve it? |
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When you're signed in to randmcnally.com, your saved road trips appear in the My Saved Road Trips page within the My Info section. Clicking on a trip's name will open your saved trip.
| 63. How can I save a road trip idea? |
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Basic Road Explorers can save up to 10 road trip ideas. Premier Road Explorers can save an unlimited number of road trip ideas. When you're signed in to randmcnally.com, you'll be able to save items to My Road Trip Ideas from two places within Plan a Road Trip: within Explore America and when you search for Things to Do. Simply click the "Save to My Road Trip Ideas" link associated with the particular item you'd like to save. You can also add your own road trip idea on the My Road Trip Ideas page in the My Info section. Simply click the "Add New Idea" button.
| 64. How do I add places to stay to my road trip? |
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To add an address to your places to stay, simply click "Add Places to Stay" under any stop on your trip, then enter the name of the place you'll be staying along with any other important information you'd like to include, like address, phone number, and additional information. You can add up to 5 places to stay for your trip's destination as well as for each of your stops along the way.
To search for a place to stay, click "Search for Places to Stay" under any any stop in your trip to see hundreds of hotels in that location. Kayak is our booking partner for making reservations for your overnight stay (as well as for booking flights and rental cars).
Please note that no booking takes place at randmcnally.com. If you have a question about a reservation or need to make a change, please contact the hotel directly.
Once you've booked a place to stay, you can add it to your trip plan by clicking "Add Places to Stay" and entering the hotel's address.
Note: Because booking doesn't take place on our site, we won't have access to your reservation, personal information or to your confirmation number or itinerary. The My Road Trip Notes area of the randmcnally.com site is the perfect place to record this important information.
| 65. Can I search for places to stay without having planned a trip? |
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Yes. Click on the Places to Stay tool to search for places to stay. Enter a location and any additional criteria for your search – check-in date, number of nights, star-rating, etc. – and our partner, Kayak.com will return a comprehensive list of hotels, motels, and inns for your stay.
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| 66. How do I make hotel reservations? |
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Rand McNally Travel, powered by Kayak, is your source for hotel reservations (flights, rental cars, and vacations too!). To make a reservation, simply click on Places to Stay on randmcnally.com and follow the instructions on the resulting page. Please note that no booking takes place at randmcnally.com.If you have a question about your booking, or need to make changes to your reservation, please contact the hotel directly.
| 67. How can I print my road trip plan? |
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You have two options for printing your trip information. From your Trip Summary page you can choose to create and print a high-quality Trip Guide (you'll need to be a Premier or Premier Plus member of Road Explorers to take advantage of this option), or you can choose to print a basic version of your entire trip plan. Simply click on the appropriate icon and follow the instructions.
| 68. Can I rename my saved road trip without losing all my information? |
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Yes, you can. Here's how:
- Sign in and click My Info on the new screen.
- Choose My Saved Road Trips.
- Find the trip you'd like to rename and click View/Change.
- Look to the left of your trip summary. From My Road Trip options, choose Start Planning Your Trip.
- Scroll down to What would you like to call this Road Trip? Delete the name you want to change and enter a new name. Click CONTINUE.
A new screen offers you three options, one of which allows you to save your trip's new name. Select the appropriate option, click GO, and you are back in the trip planning process.
- Be sure to save the changes: Use CONTINUE to go to your trip's Summary and click SAVE.
| 69. Where can I get support for Commercial Transportation products? |
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You can find many answers to your questions in the Commercial Transportation FAQs. If we haven't answered your question here, please send us an email and we'll get back to you promptly.
| 70. Where can I find support for RouteTools? |
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You can find answers to your RouteTools questions by clicking here.
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| 71. What is a CustomView Wall Map? How is it different from other maps? |
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CustomView Maps are customizable, large-scale, print quality wall maps that you design yourself using our Map Wizard. You can cover an area large or small, with varying degrees of detail, to your specifications. You can center your map on an address, town, or ZIP code. CustomView Wall Maps allow you to do what no other standard wall map does - create the exact map you want!
| 72. On the website it says, "usually ships within two days." When will I get my map? |
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CustomView Wall Maps generally take two business days to plot and print, and are then shipped FedEx 2-Day Air. So you will usually receive your order within 4 -5 business days from placement, often sooner!
| 73. Would someone be able to walk me through creating a CustomView Wall Map via phone? |
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Certainly! Just call our friendly Online Store Representatives at (800) 275-7263 Monday-Friday, 8:00 a.m.-6:00 p.m. Central Time or email us at store@randmcnally.com.
| 74. I have a Macintosh computer, can I access the CustomView website? |
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Yes. The CustomView website can be accessed from a Macintosh computer via the Mozilla Firefox web browser versions 1.5 and above. If you would like to download the browser, please visit: www.mozilla.com.
| 75. When I am refining my map, the detail seems to differ when I cover more area, what is happening? |
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Think of the zoom level bar as a "bird's eye" view of the map, the lower the bird is the more detail he can see. When you zoom out to try to cover larger areas, at some point you will lose the highest street level of detail. To cover the largest area with the highest detail, consider the largest size map and a mid-range zoom level.
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| 76. I started to make a map, but had to exit the program. Do I have to start over? |
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The CustomView Map Wizard saves the last map that you created to your PC. When you visit the homepage, you will then have the option to enter a new address to start a new map or select "Use Previously Created Map" to continue with the last map that you created or to order additional copies of a map that you have already purchased.
| 77. Can I make a CustomView Wall Map of Canada? |
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Yes. The CustomView database includes map coverage of the contiguous 48 United States & Hawai'I, Canada and Puerto Rico.
| 78. I would like to return the map I ordered. What are the return instructions? |
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If you would like to return your map for any reason within 60 days of purchase, please mail it to:
The Travel Store at randmcnally.com
Attn: Returns Department
102 Hi Lane
Richmond, KY 40475
Please include your name, address, order number and a reason for the return. If you are returning your map because it is damaged or defective, please call our Online Store Representatives first, at (800) 275-7263 Monday-Friday, 8:00 a.m.-6:00 p.m. Central Time
| 79. Will the ToolBox work with my GPS unit? |
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The ToolBox GPS feature is designed to work with any GPS unit that communicates with the NMEA standard and can be connected to one of your computer's communication ports. However, we cannot guarantee it will work with your particular GPS unit even if the unit meets those requirements.
| 80. When I e-mail a map why don't my User Points and/or Geocoded Points get sent along with the map? |
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Only drawings are attached. In order to send the User Points or Geocoded points with your map, the User Points database or the Geocoded Points database would have to be attached to the e-mail. We decided most users would not want their personal and/or business database e-mailed. To work around this, add points you want to send in your e-mail map as Markers, which are part of drawing files.
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| 81. When I e-mail a map, the recipient cannot open it even though they have Digital Edition. What's wrong? |
|
You should upgrade to the latest version using the Service Pack on our website. If you both have the latest version, then confirm that you are viewing them with the same dataset.
| 82. How to I unselect a drawing (get rid of the black selection box around it)? |
|
Press the F2 key.
| 83. When geocoding I'm getting an error saying IDISPATCH 61709 or some other error. |
|
Geocoding errors can have a number of causes. First, make sure you have the latest Digital Edition Service Pack. Then, select Help Topics from the Help menu. Search for the topic Getting Your Data Ready to Geocode. If you have the latest service pack, and your data is formatted correctly, then get the latest upgrade for your version of Windows from the Microsoft download center. If that does not work, contact Rand McNally Technical Support.
| 84. How do I find out about employment opportunities with Rand McNally and randmcnally.com? |
|
Please visit the Career Opportunities section of our Web site, where you can find a list of current openings as well as information on how to apply for employment with Rand McNally and randmcnally.com.
| 85. Do you have a mapping program for truck drivers? |
|
Yes, we have routing and mileage software systems for the commercial transportation industry. Please visit our Commercial Transportation section for more information about Rand McNally's route planning and rating products.
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| 86. Why do I have to register or sign in to buy a downloadable product? |
|
Registering with our site and signing in allows you to redownload your product at any time in the future. You'll also be able to easily access your order history and information relating to your downloadable products.
| 87. When I download my product, why am I always prompted to save the file with the name "DownloadManager"? |
|
Downloadable products on our site are sent through a web page that confirms your purchase before sending you the product. This page is named "DownloadManager," and is used by your web browser as a default name suggestion. You can save the file with whatever name you choose.
| 88. While I was downloading my product, something happened and the download stopped. How can I download it again? |
|
Visit the My Downloads section of our site, where you can see a list of all of the downloadable products you have purchased. This page will include links to download the products again. If you're not signed in, you will be prompted first to sign in and then will be sent to your "My Downloads" page.
| 89. I bought a downloadable product as well as a "physical" product, such as a map. On the order confirmation page, I see that I am being charged shipping. I'm not being charged shipping for a download, am I? |
|
No, you are not. Shipping charges are only applied to non-downloadable products.
| 90. How do you pick the attractions that you list on your website? |
|
We look for attractions that will be interesting for travelers. The attraction information on our website is researched by our editorial staff and verified with reliable sources such as local tourist boards and local chambers of commerce.
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| 91. I'd like to tell you about a great attraction in my hometown. What should I do? |
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Like any good traveler, we appreciate learning from the locals. Please send us your attraction suggestion and we will review it for possible inclusion in future updates.
| 92. How do I make changes to my membership information? |
|
It's easy to make changes to your membership information. First, sign in to randmcnally.com, then go to the My Info section. Use the links on this page to access and make changes to your membership information, including your address book, your saved road trips, your travel interests, and your email subscriptions.
| 93. I downloaded the StreetFinder Express application and/or map files to my PC. Now what do I do? |
|
At the end of the download process, the Download Complete dialog box appears. If this dialog box is still open, click the Open button. This will launch an installation program that places the file(s) in your HotSync. queueIf the Download Complete dialog box has closed, go to the directory on your PC to which the files were downloaded. Find the file you downloaded and double click the file name. This will launch an installation program that places the file(s) in your HotSync. queue. Note: If you do not remember the name of the directory in which you saved the files, you can use the Windows Explorer Find tool to locate it. 1. In Windows Explorer select the Tools menu. 2. Select Find | Files or Folders. 3. In the Find dialog box, enter the name of the city you downloaded and click the Find Now button. 4. In the Find list, look for a file with the city name that you downloaded followed by some characters, and with the file extension .exe. 5. You can double-click this file in the Find list to launch the installation program.
| 94. How many maps can I install on my Clié? |
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The file size and number of files you can install is determined by the amount of free memory on your PDA. To check the amount of free memory on your Clié:- Tap the Applications button to go to the Applications screen on your Clié.
- Tap the Menu button. Next, tap the App menu, then select Info from the drop-down list.
| 95. Where can I get more maps? |
|
There are two ways to get more maps to use with your Clié.- Purchasing StreetFinder Deluxe will allow you to create maps for anywhere in the USA and maps with wider coverage. You create and store these maps on your PC. To order StreetFinder Deluxe 2001, go to the Travel Store on randmcnally.com.
- You may also purchase instantly downloadable bundles of Rand McNally maps for your Sony Clié. These bundles also contain searchable points of interest geared towards specific travel interests. Visit the More Maps page for further information.
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| 96. Do you have maps for other countries/cities outside the U.S.? |
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Currently, only street-level maps for the U.S. are available for StreetFinder express. We are looking at producing mapping for other areas/countries.
| 97. How do I get more information on how to use StreetFinder Express on my Clié? |
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StreetFinder Express contains built-in tips that appear when you first use StreetFinder Express on your Clié. You can turn these tips off once you have read them.For additional information about using the StreetFinder Express application, download the StreetFinder Express manual file. This file requires that you have Adobe Acrobat Reader.
| 98. Can I use a GPS unit with this software? |
|
StreetFinder Express is capable of GPS tracking, should GPS hardware become available for the Clié.
| 99. I'd like to create a link between my website and www.randmcnally.com. What should I do? |
|
Go ahead and create a link to our site by simply copying the code below into the HTML for your site:
<a href="http://www.randmcnally.com">www.randmcnally.com</a>
There is no charge for linking to randmcnally.com. Please let us know the name and address of the site which will be linking to randmcnally.com. We would also like to know what you have to say about us (positive or negative) so we can use your feedback as we continue to develop and expand our site.
| 100. My company is interested in doing business with randmcnally.com. Whom should I contact? |
|
We welcome the opportunity to work with world class partners. Please contact our business development team.Postal Address:
Business Development
randmcnally.com
9855 Woods Drive
Skokie, IL 60077
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| 101. My company is interested in advertising on randmcnally.com. Whom should I contact? |
|
There are two ways to advertise with randmcnally.com:
1. Banner ads can be purchased by contacting Winstar Interactive Media.
2. Google AdWords: Learn more about advertising through Google AdWords by clicking here.
| 102. Why won't my unit turn on? |
|
There are two key steps to powering on the unit for the first time to inserting the included memory card and turning the unit's master switch to on. To do this, use the device stylus (stored in the lower left corner on the backside of the device), a ballpoint pen or similar item, move the switch on the bottom of the device to the "on" position. This process is highlighted on page 3 of the user guide.
| 103. How long will the system take to receive the first GPS signal? |
|
The system can take up to approximately 10 minutes to initialize when the unit is used for the first time, if the unit has not been used for a long time, or if the unit is being used for the first time in a new city (i.e. after getting off a plane).
| 104. How long should the unit take to "lock" into the satellite signals? |
|
You get the best signal when the device has a clear, open view of the sky. Additionally, the car should not be moving to allow the GPS signal to lock in accurately and quickly within a few minutes.
| 105. Why does my GPS receiver show I'm moving when I'm not? |
|
The GPS satellites may on rare occasion broadcast a signal error that can account for up to 2.5 mph of movement.
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| 106. How can I avoid a road? |
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You can simply turn onto a different road and the GPS Navigator will automatically and quickly calculate a new route choosing another road. Also, any time you tap quickly on the map, the "En Route" menu screen will come up giving you the option to detour. Either way you will be rerouted.
| 107. How can I find a restaurant in a city I'm planning to visit? |
|
You can find a list of restaurants using the "Point of Interest" feature. From the main menu, press the navigate button. Or, if you are anywhere else in the application you can reach the navigation menu quickly by pressing the navigate button on the right side of your unit. Select "point of interest," then "in a different city." Select the name of the city, category of food and subcategory, and then the specific name. You can save the location for routing to later — see the "Turn-by-Turn Navigation" section in the user guide.
| 108. How many addresses can be stored in the unit? |
|
That depends on the space available on the memory card. There is a potential for millions of saved addresses, however, that number will fluctuate depending on what you save to the card, routes, MP3s, etc.
| 109. Can I switch the languages used in the unit? |
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Yes. When you turn on your system for the first time, you will be asked to select a language (English, French, or Spanish). To change the language at a later date, you’ll need to toggle the hardware on/off switch at the bottom of the unit.
| 110. I have arrived at the point of interest (POI) I selected, yet my device is routing me through the front door. Is the route wrong? |
|
The precise location of a POI (latitude and longitude) that has been mapped is generally the exact center of the building. If it is a large building, like a mall, the unit will attempt to route you to that center point. This happens rarely and is not a defect, more a case of the map being more precise than it needs to be.
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| 111. Why am I getting an error message that says "Unable to calculate route?" |
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Your device may be unable to calculate the route chosen when it is unable to find a GPS signal, or if you are in a parking lot. Drive towards the nearest street and the unit will calculate the route and get you on your way.
| 112. Why isn't my road/destination in the unit? |
|
Rand McNally has made every effort to provide you with the most accurate and up to date maps possible. However, due to the ever-changing nature of the data, occasionally newer roads and destinations may not be present in this current map. If you'd like to report an omission to Rand McNally, please contact us.
Additionally, if your destination is in an unincorporated area or a city that
uses a neighboring city's post office for its mailing address, try entering
your destination with the postal address (rather than the location's physical
address).
| 113. Why can't I enter my street number? |
|
Prior to entering your street number you are required to enter the destination's street name.
| 114. Why does the city I selected default to a different zip code than the one I am looking for? |
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The device defaults to the zip code that is most common for your selected city. Some cities have multiple zip codes, so the device may default to a different zip code than the one to which you are traveling. If you know the zip code for your destination, entering it first will locate the address faster than a city search. If you do enter the city first and a different zip code defaults than that of your location, you do not need to re-enter the zip code. The unit will resolve this after the complete address is entered.
| 115. Why is my map frozen even though I am still receiving turn-by-turn directions? |
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The screen may occasionally "freeze" if it receives too many taps or instructions. Voice directions will still be heard because the application is still running. It will generally clear itself in a few minutes. If not, press the power button on the side of the unit to restart.
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| 116. Can my location be tracked when I'm using my GPS system? |
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No. The GPS receiver in your device is a receiver only. It cannot broadcast your location to the satellite, the company, or emergency services.
| 117. How do I update my map or receive patches? |
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Click here for the latest updates and patches.
| 118. Who/when do I contact with questions? |
|
If you wish to purchase accessories or additional units, you may contact the Rand McNally Online Store toll-free at 800-275-RAND (7263), Monday through Friday from 8 am to 6 pm (CT) or visit www.randmcnally.com.
If you have technical support questions about the product, you may contact the GPS Navigator Support Center toll-free at 866-627-3526 from 8 am to midnight (CT) or send us an e-mail.
| 119. What do I do if I lose my memory card? |
|
If you lose your memory card, you can reformat another 2GB card and load the maps and application onto it from the utilities DVD included in the box. Please note: the card will need to be reformatted prior to loading the files. If you have any difficulties, please contact the GPS Navigator Support Center at 866-627-3526 from 8 am to midnight (CT) or send us an e-mail.
| 120. How do I order a replacement companion Road Atlas? |
|
To order any replacement pieces or accessories for your GPS Navigator, please contact the Rand McNally Online Store toll-free at 800-275-RAND (7263) Monday through Friday from 8 am to 6 pm (CT) or visit www.randmcnally.com.
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| 121. Can my memory card be used in a non-Rand McNally GPS system? |
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The application, maps, and hardware of this device have all been designed to work together. Therefore, the memory card will not function in any other system.
| 122. Where can I get a replacement User Guide or QuickStart Guide? |
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Right here. We have PDF’s of both guides on our product page.
| 123. Where can I register my GPS Navigator? |
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We have an easy online form. You can also reach it through our product page.
| 124. My question has not been answered by these FAQs, where else can I get help? |
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Please feel free to contact us toll-free at 866-627-3526 from 8 am to midnight (CT), or send us an email.
| 125. I am having a hard time attaching my GPS Navigator unit to the windshield mount. What can I do? |
|
Please contact the GPS Navigator Support Center toll-free at 866-627-3526 from 8 am to midnight (CT).
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| 126. How accurate is GPS?
|
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It depends on the number of satellites, interference, etc, but 20 meters is average. As of May 2000, the Federal Government turned of SA (selective availablility) in GPS satellites. Prior to May 2000 GPS miscalculations were programmed into GPS transmissions to limit accuracy of non-military GPS receivers. Now GPS users enjoy excellent accuracy with GPS receivers of all types.
| 127. Will it handle interference from trees, clouds, and tall buildings?
|
|
It will handle interference in the same way as many of the more expensive units. Clouds, non-moralized glass or convertible tops won't effect it, but trees, human bodies, buildings, or other objects will. The Rand McNally GPS unit uses a 12-channel GPS chipset made by Rockwell. All GPS units depend on a clear view of the sky, looking up at about 45 degrees around you. The satellites are NOT geo-synchronous however, so they will not be in the same place at all times. Sometimes the satellites will be near the horizon, sometimes not. (Note: this is why the unit will not always work in airplanes, trains, etc.) However, once the signal has been acquired, driving through brief sections of trees will usually be fine. You may notice the position on the map "drifting" as the view of the sky is temporarily blocked.
| 128. What are some of the things GPS will allow me to do?
|
|
These tools will let you do many exciting things. Here are just a few ideas.
- Follow your progress. The GPS interface displays a dot – or a trail of dots – showing where you are and where you've been. You can combine this with map annotations to indicate where you are along a route, as well as your destination. To do this, follow these instructions: Using the drawing tools or the Walking Guide in StreetFinder, type in your starting address (Origin) and your ending address (Destination). Use the Walking Guide or other annotation tools to trace your expected route between these points. You can choose your own colors and line width to make the path very visible for viewing in the car. When you start GPS and your receiver acquires the GPS signal, you can track your progress against your expected path. As you get close to turns, or your destination, the GPS signal will tell you where you are. For TripMaker, just plan a route.
- Find information on the road. When you're traveling, you can tap into the wealth of location information and quickly find your way to important services. Imagine, for example, you need to find a bank for some cash. Here's all you have to do:
Pull over to the side of the road. Use your mouse to click your present location on the GPS trail. A label will appear. Click the label and choose Nearby Attractions. To find a bank in the listing, choose New Types, make sure that Banks has a check mark next to it, and click OK. Scroll through the list of banks. To narrow or widen the selection, use the Total Attractions Found Within radio button to change the radius of your search. To find the location of a specific bank, select it from the list and click the Show on Map button to display the location. Or click Close to view the bank icons on the map itself. You can follow the same procedure to find any of our one million listings in over 37 different categories, such as restaurants, hotels, flower shops, and even Rand McNally or Thomas Bros. retail stores (for those last-minute travel, luggage, or gift needs).
- Record where you've been. If you want to log miles or simply let others see the path you took, you may want to record a trip for later playback. StreetFinder/TripMaker GPS lets you do this easily: In the GPS menu, click Configure. Click the Monitor and Record radio button. Click the Select File button. Enter a file name in the File Name box and click Save. Click the OK button to finish your configuration settings. To begin recording your trip, select Start from the GPS menu. Select Stop to quit recording your trip. Note that newer editions of TripMaker / StreetFinder automatically name GPS files based on date and time. To play the file back: Select Configure from the GPS menu. Select the Playback radio button. Click the Select File button to bring up a list of saved trips. Select the trip of your choice, click Open, and then click OK to leave your configuration settings. Select Start from the GPS menu to begin the playback of your saved trip.
| 129. I really like the GPS feature but why aren't the maps easier to see?
|
|
With TripMaker and StreetFinder Deluxe, you can select one of three types of screen display: Navigator, EZ View, and Map View. These screen displays allow you to control the way the GPS data is displayed and can help you view the maps in situations where lighting is poor, such as the inside of a car.
With StreetFinder, you can use any of the 11 different map styles to optimize the look of your map while en route, or create your own. The EZ Reading map style, with its larger fonts and higher contrast is great for daytime driving. The After Dark map style can accentuate your GPS locator pin on a dark background. If you have a particular color combination that works for you, you can also modify the background colors and map feature colors. To do this, click the Tools menu and select Map Styles. In the Map Styles dialog box, choose the base map style you wish to use. You can see the design of each map style in the Preview Window on the left side of the dialog box. We suggest you try EZ Reading because of its larger font. If this map style does not quite meet your needs, you can modify it further by changing the characteristics of the map elements. You can do this by selecting a map element (such as a highway) and then changing its colors and font. These changes also can be seen in the Preview Window.
| 130. Do you make GPS software for other countries? |
|
As with our PC software, we are limited to bringing you the best in dgital mapping for the US only. Rand McNally is interested in producing non-US versions of of GPS software, but as yet have been unable to locate an electronic database that meets our standards for publication. Thanks for your interest, though, and check back with our web site periodically to find out more about our latest products, and whether we develop a Canadian version of StreetFinder.
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| 131. I have trouble talking on a cellular phone while I am driving. Is it safe to use a GPS device in the car?
|
|
You should never use a GPS device in a way that will interfere with your safe and attentive driving. If you are by yourself, pull over to the side of the road or wait until you are stopped at a stoplight to check your position. If you have a passenger and decide to use the GPS unit while the vehicle is in motion, do not put the computer or antenna where it may strike you or your passenger if the vehicle turns sharply or stops suddenly. You may also want to check local laws. In some states, the law limits or prohibits the use of electronic displays in vehicles. Finally, please remember that neither GPS nor maps can reflect all changes in routes and road conditions. Please pay attention at all times to road conditions, street signs, and other posted directional information. For any other questions regarding GPS, here's how to reach us:
Phone: 847/982-0944 - 8:00 AM to 5:00 PM CST
Fax: 847/675-6368
Email: support@randmcnally.com
| 132. Does Rand McNally offer a GPS receiver that will work with StreetFinder on a Palm III or Palm V?
|
|
Most definitely. You can buy our GPS devices for the Palm III series, Palm V series, and Palm IIIc/VII in our Travel Store.
| 133. Do you make a GPS for the Handspring PDA? What about Windows CE or any other handheld?
|
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At this time we do not. However, Rand McNally has partnered with Nexian to provide mapping on their HandyGPS, a Springboard module for Handspring devices.
| 134. What are the requirements to run randmcnally.com? |
|
You only need your Web browser. Our site was designed to work best with Microsoft Internet Explorer 4.0 or later and Netscape Navigator 4.0 or later. Users with earlier versions of these browsers may not be able to see all the functions we've built into this site, but they will be able to access all the information on the site.
| 135. Why do I get a printer error when I try to print something from your site? |
|
Your computer's browser and operating system control printing. You'll want to check your printer setup and the print settings within your browser.
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| 136. What's a "printer-friendly" page? |
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A "printer-friendly" page is specifically formatted so that the information you see on your screen fits neatly and prints nicely on a standard 8.5" x 11" piece of paper. It is quicker to print a "printer-friendly" page then a regular Web site page, because all the extra graphics and nonessential information are removed. Once you select the printer-friendly option, the Web page will be formatted for your printer and you can print the page using your browser's print feature.
| 137. How can I unsubscribe from your mailing list? |
|
If you are not a member of randmcnally.com and had previously chosen to receive updates, product announcements, and promotions from us, you can simply click the "Unsubscribe" link in the email you received, and we'll remove you from our list. To remove by postal mail, write to Rand McNally & Company, Email Unsubscribe, 9855 Woods Drive, Skokie, IL 60077. If you are a member of randmcnally.com and would like to unsubscribe, simply follow these instructions:To change your email preferences, you'll first need to sign in (if you haven't already done so), then go to the My Profile page of the My Info section and update your answer to the question: Would you like us to inform you of special Rand McNally offers, promotions and events for members?
| 138. I have a suggestion on how you can improve your website. Where should I send my suggestion? |
|
We welcome your comments and suggestions because they help us determine what our customers would most like to see on our website. We appreciate your specific comments. Your suggestion will be forwarded to the product development team for review and consideration for future updates to randmcnally.com.However, please refrain from sending us new product ideas, as we have established a policy of not accepting suggestions from outside sources.
| 139. I cannot connect to one of the Rand McNally website pages, or to a link from your site. Whom can I contact? |
|
Please contact us about any error messages you may have received while trying to use randmcnally.com and the links on our site. Please describe the error as accurately as you can, so we can quickly understand and help solve the problem.
| 140. I am having trouble using your site with Netscape 6. Any ideas?
|
|
We are always working to make randmcnally.com work as seamlessly as possible with the latest versions of all browsers. We're currently looking into solutions for the technical glitches that may arise when using our site with Netscape 6.
The browser standard used by Netscape 6 does not support some functions on randmcnally.com, which works best on Internet Explorer and all versions of Netscape 4.
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| 141. I recently installed software on my computer to disable popup windows. Will this have an effect on my use of your site?
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|
randmcnally.com uses some popup windows to provide a smooth and efficient site experience, including the ability to easily add items to your Travel Store shopping cart. If you have disabled popups on your computer, you may not be able to perform certain functions on our site. We are currently looking into alternatives that will allow us to provide our full functionality without popups.
| 142. I did not see my question in the FAQs. What should I do? |
|
You can send us your question and we will get back to you promptly.
| 143. How do I link to Rand McNally's website? |
|
Simply copy the code below and paste it into the code for your website. Thanks!<a href="http://www.randmcnally.com">www.randmcnally.com</a>
| 144. What is Guide 19?
|
|
Guide 19 is the latest release of Rand McNally’s Commercial Transportation’s software which was last upgraded in 2002. Details on this new release can be found here.
| 145. I'm a member of the press. Whom do I contact about Rand McNally and randmcnally.com? |
|
You can send us your questions and comments electronically or call or write to our public relations agency:Contact:
Kelli Conkey, Kyle Adams
The Reynolds Communications Group
(312) 541-9300 Ext. 115, 109
KConkey@reynoldsgroup.com 230 W. Monroe St. Suite 650
Chicago, IL
60606
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| 146. How can I install quarterly updates for IntelliRoute? |
|
Double-click on the IntelliRoute Desktop Icon to start the application. Select the File menu. Click "Update via Internet" and then "Download Updates." You will see a dialog box listing all available components. Select each update by checking the box next to each line. Next, click the "Download Updates" button. Follow on-screen instructions.
| 147. What data changes will occur with the Guide 19 update? |
|
The main update to the IntelliRoute program will be the highway way data that is used to determine HHG and Practical Routes. It is a comprehensive review of commercial traffic road information which makes up the mileages and routes used for rating and dispatch operations. The update also includes an update to 5 digit ZIP codes, Fuel Stop information, as well as any new cities located since the last release. The update will also affect Quickest and Lowest Cost Routes which is configurable for variable trailer lengths, commodity based Hazardous Materials, and cost-sensitive routes.
| 148. Will my interfaces built to interact with IntelliRoute need to be changed? |
|
All interface modules (DLLs, OCX, or Java JNIs) will be retained in Guide 19. The directory locations of these newly rebuilt APIs will be the same as your base installation. All functions executed in previous versions of IntelliRoute will be supported after the release. Please contact technical support or if you have question about IntelliRoute integration methods.
| 149. Will my Avoid and Prefer segments be retained when upgrading to Guide 19? |
|
The update program will make a best effort to retain your previous avoid and preferred segments from the original installation. However, due to significant highway, junction, and road segment changes, not all avoided or preferred segments may not be able to converted to the new version. The update program will log such segments that could not be kept after the Guide 19 update is completed.
| 150. Will settings and preferences I have configured in IntelliRoute be the same after the Guide 19 update is finished? |
|
We will attempt to preserve most of the user preferences and settings found in the Guide 18 installation and bring them to Guide 19. We advise you review your installation after the update is complete to verify your settings comply with your organization's needs.
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| 151. Will IntelliRoute's maps reflect the changes after the update is installed? |
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IntelliRoute's graphical features such as mapping will be modified to illustrate new Interstate, US Highway, and other STAA designated roads used for calculating a route.
| 152. My Fuel Network I setup previously is no longer there after Guide 19. |
|
Due to changes is the way we store and display Fuel Stop information, we could not keep the same configuration as before the Guide 19 update. There were also significant truck stop name changes, as well as several amenities updates for each location. We hope that you find these enhancements to Fuel Stop information valuable to your fuel optimization methods.
| 153. If I am using the LAN version of IntelliRoute, do I just update the Server for Guide 19 or do I need to re-run client setups? |
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Once you have updated the files on your server and/or shared drive letter where IntelliRoute resides, you will need to run the setup program inside the /Client Setup folder off of the network drive. This will ensure your workstations have been updated to Guide 19 properly.
| 154. Are their new features and functionality in the Guide 19 Release of IntelliRoute? |
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Yes. In many ways, the 2008 Release is a cumulative update of all interim versions since Guide 18. IntelliRoute now offers information on weigh stations, rest areas, and toll costs for each of its routing options. The product also has the ability to support Canadian Postal Codes, as well as access to rating and fuel modules. An all new Street-Level map and routing feature (Internet access required) has also been introduced, which can be upgraded from the base product. Please contact your account manager to review these new options and customizable features at 1-800-234-4069.
| 155. Will IntelliRoute run on Windows Vista? |
|
Guide 19 will be tested for Windows Vista Business Edition.
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| 156. Is there a way to setup fuel stops that I frequent, within a route? |
|
Yes, this can be done in the Fuel Network Manager. Go to the menu option, FEATURES and select Fuel Network Manager. By doing this, the Fuel Network Manager's window will pop-up. In the 'Fuel Locations' box, type in a particular fuel stop. Once that has been completed, you may click on the 'Add' button or double-click the site in the box below, to add it to the fuel network. Now when a route has been calculated, it will include those fuel stops within the itinerary that were selected in Fuel Network Manager.
| 157. Is there a way to see a list of all the fuel stops, within a given route? |
|
Yes, this can be seen in the Fuel Finder option. After a route has been calculated, go to the menu option, FEATURES, and select Fuel Network Manager. Within this window, a user can view a listing of the fuel stops on a particular route. Other features they could use, would be from the buttons at the bottom of the window. If the user clicks on the 'More Info' button, they could find out information on the fuel stop, i.e., location, vehicle services, payment services, and driver services.
| 158. What's the difference between Quickest and Lowest-Cost routing? |
|
The Quickest Route will determine the time most efficient truck usable route based off of Rand McNally's our proprietary designated road network database. IntelliRoute's Lowest-Cost routes, will calculate an itinerary that will take into consideration user input values such as: Cost of Time per hour, Maintenance per mile, Fuel Efficiency (MPG) , and Price per Gallon of fuel. Lowest Cost will also balance toll prices versus the overall fuel consumption. Both options may also have truck-type attributes such as 53' trailer length and single, double and triples configuration.
| 159. I drive 53 foot long trucks, how can I set the settings for 53-foot trailers? |
|
The user can accomplish this by going up to the menu options and click on
FEATURES. Under the Features menu, select the Route Processing Options
option. Within the dialogue box, the user may click on the Truck-Type Routing tab.
Here is where you can view the option choices for truck specifications. One can specify Trailer Length, Truck Width, and Trailer Configuration.
| 160. How can I download the latest RoadWork report? Do I need to be connected to the Internet in order to do this? |
|
To download the latest RoadWork report, it can done by going to the menu item FEATURES, and selecting Route Processing Options. Click on the 'RoadWork' tab, and then click on the "Download Latest" button. The road construction server is updated every two weeks. Users need to have an active connection to the Internet in order to download the latest file. The date stamp will be displayed in the RoadWork tab once it is complete.
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| 161. When I type in a city and state inside the Mileage Inquiry box, nothing happens. |
|
Be sure and check the format of your city. Points need to be entered as City Name-comma-two letter state abbreviation. There is no space between the comma and the state code (example: ST LOUIS, MO). You may also enter a 5 digit ZIP code, SPLC, latititude/longitude, and junction.
| 162. I'm putting in MX for the state code of Mexico. Why are no cities being listed? |
|
When entering Mexican points, you must also enter a state code for the respective state that the city you are using resides. All Mexican points are to be entered in the same manner that U.S. and Canadian locations are used. For example: Mexico City must be entered as "Mexico City, DF" This indicates it is in the state of Distrito Federal. Please consult the online help system for a complete Mexican state abbreviation list.
| 163. I have tried to zoom down to the map level of a town, but I do not see city streets. |
|
The base IntelliRoute product does not contain street-level or Address to Address functionality. IntelliRoute Streets module is available for IntelliRoute. Please
contact your account manager at 1-800-234-4069 for licensing information.
| 164. I would like to build an application to call your program automatically. Do you have an API? |
|
IntelliRoute Deluxe has several different development APIs for integrating with other transportation software applications. We offer three Active X controls, IntelliTextSA.OCX, IntelliDrawSA.OCX, IRAPISA.DLL, as well as a native Java API for high-level interface demands. These options may have been selected when you first installed the software. We also have Client/Server versions of the same APIs. If you have integration questions, please contact our Technical Support Line at (800) 234-4069.
| 165. When I go to reinstall the software, it requires an unlock code. |
|
You will need to contact our Customer Service department or your Account Manager to authorize another installation or re-load of the MileMaker software. Both are available at (800) 234-4069.
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| 166. How do I not print the map and the cover sheet every time I print a route? |
|
To turn off the additional sheets, go to the FILE menu, select Print, and then uncheck Route Summary Page and Overview Map page. You may also click the drop down menu to the left of these checkboxes to specify what will print.
| 167. How do I get State Mileage Breakdown for my route? |
|
An easy way to select SMB is to go to the ROUTES menu. Then select HHG Full Route with SMB or Practical Route with SMB. This will then display the city entry dialogue box where the "with SMB" radial button will be selected. Once the route is calculated, State Mileage for each state traveled will be at the lower left of the itinerary screen.
| 168. Is there a way to add points to the system? What file format can I use? |
|
Yes, you can import custom locations. If you go to the FEATURES menu, select "Import Locations." From here you can click "New" to manually add a point with a name and Latitude and Longitude coordinates. The other option is "Import" which will allow you to read from a comma delimited file with your data records spelled out. Once points are in the system, they may be used for Quickest and Lowest Cost Route Calculation.
| 169. In the past, IntelliRoute drew a map for Quickest and Lowest Cost Routes, but not for Practical. Is this still the case with Guide 19? |
|
Practical Routing Maps will now be available with the release of Guide 19. Based on important customer feedback, this feature is now a part of the base product.
| 170. What does Smart City Browse do? |
|
Smart City browse is an advanced fuzzy logic for validating cities that a user enters. The smart city enables users to either type a city or verify a state abbreviation. When the Smart City if turned off, a user will have to enter a two letter state abbreviation to validate that the city is in the system.
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| 171. How do I just view the directions in the itinerary and not the map? |
|
First go to the VIEW menu, and select Map/Itinerary, which will allow you to select whichever you would like to display. You may either display just the map, or a split of the itinerary and the map on your screen.
| 172. I am using the IntelliRoute Express Server with several types of clients (Windows and UNIX). Will I need to update both the server and the client when Guide 19 arrives? |
|
Yes, you will receive two separate kits. One set will upgrade the Windows Express Server, the other will be a distribution for the client type you are licensed. For example, if you have UNIX client that communicates to the Express Server, you will receive a CD that contains updated UNIX files and an enhanced Guide 19 API.
| 173. Does your Windows version of IntelliRoute's API work with .NET? |
|
Yes, you may write a Microsoft .NET or C# application to call either a DLL or our ActiveX control. If you wish to use the application in a web environment (ASP.NET) you will need to develop a wrapper to call functions from our API and then deliver the mileage data back to your webform.
| 174. How can I learn more about your Privacy & Security Policy? |
|
Your privacy and security is very important to us, so we have developed a comprehensive Privacy and Security Policy. Please click on the link to view the entire policy.
| 175. Finding a location |
|
To find the nearest location, enter as much address information as you have – street address, city, state, and/or ZIP code. Our mapping software will find the closest location in our database.If we can't find an exact match for your address information, you may need to try again by entering only a state or ZIP code. This will give you several locations, and you will be able to see which one is nearest. We are not able to recognize things like post office boxes and apartment numbers. In some cases, the street or development you are looking for may be new or the street name you've entered may be spelled differently.
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| 176. Using maps and directions |
|
All of our maps have north at the top, west to the left, east to the right, and south at the bottom. You can click on the map to move around, or use the direction indicators on the map border to recenter. The zoom, recenter, and reset features below the map will give you a different view.
| 177. Printing maps |
|
For the best results, click on the "Print this Page" link. Use the print feature in your browser to print the page.
| 178. How do I set up my GPS receiver? |
|
To set up your laptop GPS receiver, follow these quick steps:
1. Shut down your computer.
2. Attach the round (mouse) plug to your open mouse port and attach the square (serial) connection to your open serial port.
3. Restart your computer. After restarting, double-click the StreetFinder or Tripmaker Icon to start the program.
4. Once StreetFinder starts, press F9 on your keyboard to start GPS immediately.
| 179. Is your laptop GPS receiver compatible with Windows 2000? |
|
Yes. If you are experiencing difficulties running GPS with Windows 2000, try the following:
- Power up your laptop BEFORE attaching the GPS unit.
- Once your system is properly booted, attach the PS/2 and serial connection from the GPS to your laptop.
This should make the GPS work smoothly with Windows 2000.
If you have further compatibility problems, please refer to Microsoft's Knowledge Base, article Q283063, which will tell you how to obtain a hotfix to resolve your compatibility problems.
| 180. How long does it take to first pick up the GPS signal? |
|
The time to first fix is usually just a few minutes, if it is the first time you have used the unit. It can take as little as 30 seconds, if you have used it within the last 30 minutes. If you are stuck at the Navigator screen and it keeps flashing "Locating" for more than 30 minutes, call or email technical support.
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| 181. What if I don't have a mouse (PS/2) port to power my GPS unit?
|
|
Our Travel Store has lighter adapters available for $12.95 plus shipping. This adapter will allow you to power the GPS unit from your vehicle's cigarette lighter adapter. Visit our the Travel Store or call us at 800/275-7263.
| 182. How much will it drain my laptop's battery? |
|
The GPS unit actually uses less power than your laptop's CD drive. To save on battery power, we recommend doing a local map install of the area where you'll be traveling. If you have a 2-hour battery, you'll still get about 1.5 hours. If you have a 6-hour battery, you'll get about 4 to 5 hours.
| 183. Can I use it outside of the car or attach it to my car roof? |
|
Yes, but it is intended for use inside a vehicle and is not weatherproof. Use it outside the vehicle at your own risk.
| 184. Do you make a USB version of the laptop GPS? |
|
Rand McNally does not manufacture such a device, but we are always investigating ways to modify our GPS units to work with a wide range of hardware. We have done limited testing with serial to USB converters and have found that some versions will allow you to use the laptop GPS with a USB port. We are continuing to test as many options as possible.
That said, use these converters at your own risk. Most laptop manufacturers sell port replicators; we think this is a more desirable option.
| 185. Do I need a software update in order to use the Rand McNally Laptop GPS Receiver with StreetFinder or TripMaker?
|
|
The unit will work fine with any version of StreetFinder or TripMaker that supports GPS. If you purchased your GPS unit as part of packaged bundle with StreetFinder Deluxe 1999 or StreetFinder Deluxe 2000, you have the latest software. If you purchased your unit separately and would like the latest update (which contains a few GPS enhancements) please download the StreetFinder or TripMaker update from our Download section.
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| 186. Can I use this unit with other GPS software? In other countries? |
|
Yes, as long as it is NMEA 0183 compatible. We have designed our receivers to work with a wide range of GPS software however it will not work with the following mapping software packages: Sony/Etak Sky Map 2000 and Delorme Software Products.
| 187. I'm having trouble getting started with your Rand McNally GPS unit. What should I do? |
|
When you first plug your GPS receiver and start StreetFinder, you should be ready to go. The unit does not require drivers. Just click Start on the StreetFinder GPS menu. If your unit has a clear view of the sky, you should start seeing your current position on the map within a few minutes. If for some reason the GPS icon does not appear, use the following checklist:
Stop the current GPS session (F10 key) then restart it. This may be all that you need to do.
Verify that you have a clear view of the sky. The receiver will not initialize if the view of the sky is blocked. For this reason the receiver will not work indoors.
Make sure BOTH receiver plugs are plugged into the computer. The serial (square) connector and PS/2 (round) connector need to be plugged into your laptop computer before GPS will work.
Is the COM port disabled? To check this, open your Device Manager (Start>Settings>Control Panel>System). On the Device Manager tab click the "+" sign next to Ports (Com & LPT). If you see a red check mark next to one of the ports, this means it is disabled. Simply highlight the port, click the Properties button and re-enable the port. Do this for any port that has a red check mark next to it. Restart your system, and then retry the GPS unit.
Have you disabled Hotsync and/or Active Synch (Palm & CE services)? Both programs use your laptop's COM port and will not allow another program to use it. Make sure Hotsync and/or Active Synch are disabled. The easiest way to do this is to click Ctl+Alt+Delete, then select the appropriate program and choose End Task. Also, if your laptop is used as a docking station, you may have Infrared ports enabled. IR ports load a program in memory called "irmon" that will not allow the receiver to be initialized. End Task on "Irmon" from your "Close Program" list as well.
Are you using a standard PS/2 driver? We have noted some issues with using the Synaptics Touch Pad driver as opposed to the standard PS/2 driver. Using the Standard PS/2 driver will correct GPS problems in this case.
Is the correct COM port selected? With your GPS receiver plugged into your laptop, you can check this with the HyperTerminal application that comes with Microsoft Windows. To use HyperTerminal:
1. Click on START, select RUN. In the Open field type: " hypertrm" (no quotes)
2. Click OK to open the HyperTerminal program
3. Enter "GPSTEST" for the name, and click OK.
4. In the Phone Number dialog box, select Direct to COM 1 in the "Connect Using" field. Then click OK.
5. In the Com 1 Properties dialog box, select 4800 Bits per second, 8 Data bits, Parity None, and Stop bits 1. Click OK.
6. You should see a long string of letters and numbers indicating the signal is reaching your PC. The output will look like this: $GPRMC,005027,A,4207.4412,N,08753.8659,W,0.000,0.0,230799,2.4,W*7F
If you do not see this, close the connection and repeat step 4, selecting another COM port. Once you see the data stream on the screen, you will know which port to use. Reopen the StreetFinder and select GPS>Settings>Communication settings. Change to the correct COM port and click on OK. On the StreetFinder GPS menu select Start. TripMaker or StreetFinder will automatically configure itself to the GPS unit and start. It may take at least 5 minutes for the GPS to get a good view of the satellites and begin displaying your position. Remember, TripMaker or StreetFinder needs to have a view of at least 4 satellites in order to show your position on the map.If for any reason, your GPS unit fails to initialize and show your position on the map, please call or email technical support at 866-RMC-TECH (866-762-8324) or support@randmcnally.com.
| 188. What is Rand McNally Mobile Travel Tools? |
|
Rand McNally Mobile Travel Tools is a J2ME™ productivity application that gives wireless subscribers anytime, anywhere access to coast-to-coast, consumer-friendly mapping and directions.
| 189. What are the major features of Mobile Travel Tools? |
|
Find locations: - Find addresses, intersections and airports to use for mapping and routing.
Display maps:- View street-level maps of found locations.
- Zoom in and out for more or less detail.
Create routes:- View step-by-step directions.
- Display a map for any step.
- See the estimated time of arrival and distance to destination updated for each step in the route, based on standard travel speeds.
- Compute driving or pedestrian routes.
- Display text directions in abbreviated or expanded format.
Save location information:- Save found locations in 'My Places' to use again for routes or maps.
Auto-save ability:- Last calculated route automatically saved for retrieval if connection is lost or phone turned off.
- Last map location automatically saved for quick retrieval.
- Last origin and destination entered automatically and saved for easy reuse.
- Address information automatically saved in current state in case connection is lost or phone must be answered during text entry.
| 190. What phone do I need to use Mobile Travel Tools? |
|
The phone should have the following:- MIDP 1.0 (Java download)
- 64KB midlet download size
- 185KB of program heap space
- A data connectivity plan with your carrier
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| 191. Why is a Java application more useful than a browser-based application? |
|
A Java application is a little program on your phone. Instead of having to download multiple pages to enter your information, you only download when its actually time to retrieve a map or directions. The program also stores information so your directions don't disappear if you lose your connection or turn your phone off. Another benefit is that and locations can be saved and reused.
| 192. What maps are available? |
|
You can access maps and driving directions for the 48 contiguous United States.
| 193. How quickly can you get a map or directions? |
|
A typical route or map can be retrieved between 8 and 20 seconds, depending on the size of the route/map, your particular carrier, and current network signal strength.
| 194. How much does it cost? |
|
Rand McNally has designed the Mobile Travel Tools application so that it can take advantage of multiple billing structures. The price to consumers will take be determined by each individual wireless carrier.
| 195. I have a 2MB rate plan with my wireless carrier. How often would I be able to use Mobile Travel Tools? |
|
A typical Mobile Travel Tools session is about 20KB (based on a set of regional directions plus two maps). This would allow you to use the application 100 times per month without exceeding your data rate plan.
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| 196. Do I need a computer to use Mobile Travel Tools? |
|
No. Mobile Travel Tools is a wireless application that is downloaded via a Java-enabled phone.
| 197. Will my saved locations be available after I renew the application? |
|
That depends on your carrier. If your carrier requires that you reinstall the program to renew it, your saved locations will be overwritten. If your carrier allows you to renew without reinstalling, your saved locations will remain.
| 198. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.If any of the following scenarios occur, you need to go to our download area and download the update for New Millennium: | | | • | All TSR programs are closed, and installation still results in an error message. | | | • | Any error indicating that a .dll file is unable to transfer during installation. | |
| 199. Why is the ocean appearing as gray? |
|
Make sure that the color palette is set to SVGA with High Color 16-bit. Also, make sure that the video card & monitor support this type of setting. If this does not clear the error, update the driver for the video card.
| 200. When attempting to use "Print" or "Print Preview" I receive an error message and the application is then terminated. The error message says: "Nwmillnm caused an invalid page fault in module MAPPRINT.DLL". |
|
Make sure that the color palette is set to SVGA with High Color 16-bit. Also, make sure that the video card & monitor support this type of setting. If this does not clear the error, update the driver for the video card.
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| 201. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
|
Follow the same instructions found in the Instruction Manual. When the drive path is changed make sure a Folder name follows. For example: d:\nmillnm98
| 202. I'm having trouble getting started with another brand of GPS unit. What should I do? |
|
There may be several causes:
Have you disabled Hotsync and/or Active Synch (Palm & CE services)? Both programs use your laptop's COM port and will not allow another program to use it. Make sure Hotsync and/or Active Synch are disabled. The easiest way to do this is to click Ctl+Alt+Delete, then select the appropriate program and choose End Task.
Is your GPS unit putting out signals to the PC? Many GPS units come with this feature turned off. After you plug in the cable, you will need to consult your GPS manual to determine how to turn on the NMEA output. If the GPS unit still fails to initialize, you can use HyperTerminal to debug the problem. This is a standard component of Windows. To use HyperTerminal:
1. Clickon START/PROGRAMS/ACCESSORIES/COMMUNICATIONS. (If you do not see it, install it from your Windows disks.) Open the HyperTerminal, enter GPSTEST for the name, and click OK.
2. Select "Direct to COM Port 1" at the bottom of the window, selecting the correct port. Then click OK.
3. On this next screen, select 4800 baud, 8,N,1, then OK.
4. You should see a long string of letters and numbers indicating the signal is reaching your PC. If you do not see this, close the connection and repeat step 2, selecting another port and retry. Once you see the data stream on the screen, you will know which port to use.
Reopen the StreetFinder and select GPS/SETTINGS/COMMUNICATION settings. Change to the correct COM port and click on OK. Click on GPS/START. TripMaker or StreetFinder will automatically configure itself to the GPS unit and start. It may take at least 5 minutes for the GPS to get a good view of the satellites and begin displaying your position. Remember, TripMaker or StreetFinder needs to have a view of at least 4 satellites in order to show your position on the map.
Is your unit compatible with Rand McNally software? NMEA is considered a "loose" standard. Rand McNally supports the most common NMEA 0183 v2.0 and 1.5 signals, as well as most Garmin, Etak/Sony and Magellan units. If your unit does not work, please email us with a sample of the output (using HyperTerminal as described below) so we can consider posting an update to the Web site for your unit.
Sony/Etak - Sky Map Pro 2000 serial GPS (this unit uses a proprietary format)
Delorme Earthmate and Tripmate (this unit uses a proprietary format)
We would encourage you to contact the original manufacturer of your GPS receiver if you cannot find your answer here.
| 203. I am using a Garmin™ GPS unit. How do I set this unit up to work with your StreetFinder software? |
|
The Garmin GPS unit requires an interface cable that can be attached to your laptop computer (contact Garmin to obtain a cable for your specific unit). Once you have attached the interface cable to your laptop, make sure your Garmin unit's "Interface" settings are correctly set (use the list below for your particular unit).
GPS III Plus - Set "Interface" settings to "NMEA"
GPS 12 - Set "Interface" settings to "NONE/NMEA"
StreetPilot ColorMap - Set "Interface" settings to "NMEA Out"
For any other questions regarding the use of these units, please consult your manual. Garmin also maintains users manuals for all of their products on their web site at http://www.garmin.com/support/userManual.html.
Once you have properly configured your Garmin GPS: Open StreetFinder and select GPS/SETTINGS Under "GPS Type" select one of the Garmin settings (Older or
Newer). Select "Monitor" mode then click OK. Start GPS by pressing your F9 key or selecting GPS start from the StreetFinder Deluxe 2000 menu.
| 204. Can I upload and or download waypoint information using the Garmin GPS?
|
|
This functionality is not supported in StreetFinder Deluxe 2000. When using the NMEA interface setting on the Garmin unit, this places it in receiver mode. StreetFinder simply interprets this NMEA data.
| 205. I am using the Navman e Series USB GPS unit with StreetFinder Deluxe on Windows XP. When I start the GPS, it locates satellites but locks up my computer.
|
|
In some instances, running the USB unit with Windows XP will cause this type of behavior. Our technical support/development team is currently investigating this issue and we hope to implement an appropriate fix very soon. In the meantime, you can try this workaround which should allow you to use the GPS without having system lockups:- Start StreetFinder and then click on GPS>Run GPS Demo.
- Allow the GPS demo to run for at least one minute then stop the demo (F10 key).
- Select GPS>Settings from the main menu and check the Monitor circle.
- Click OK.
- Restart the GPS by pressing F9 on your keyboard or selecting GPS>Start from the menu.
Your GPS session should run without any problems.
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| 206. How do I set up my Palm V GPS receiver? |
|
To set up your Rand McNally Palm V GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm V device with Palm OS 3.0 or higher
- The latest software update for StreetFinder Deluxe 2000
- A map of the area your current area loaded on the Palm
| 207. How do I start receiving GPS signals? |
|
Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver (clip the bottom first, then the top).
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the top of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 208. What type of Palm V can I use with the Palm V GPS unit?
|
|
The following Palm V series handhelds can be used with our Palm V GPS Receiver: Palm V and Palm Vx
Our Palm V GPS receiver can also be used with the IBM Workpad as it is the same shape as the Palm V series and uses the Palm OS.
| 209. What type of GPS antenna is in the Palm V GPS unit?
|
|
The Palm V GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 210. My StreetFinder® GPS for the Palm V™ continues to indicate that it is "Acquiring GPS Signal." I have waited for what seems like a very long time. Am I doing something wrong?
|
|
Some of our units think they are still in Asia (where they were last tested in a plant prior to shipping), and they are looking for satellites that are visible in Taiwan. After a period of time (up to 30 minutes), the unit will reset and acquire properly. Thereafter, the unit should acquire within a few minutes.
If your unit still fails to acquire a signal, try downloading our GPS Meter utility from our Download section. This utility will initialize your GPS unit more quickily and provide other information regarding direction and satellite strength.
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| 211. Why isn't the Palm V receiver rechargeable?
|
|
The Palm V GPS receiver was designed to be sleek and light, to match the Palm V organizer. The dry cell batteries take up less space and weigh less than the circuitry needed for recharging.
| 212. Why don't you have a power off switch?
|
|
This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
| 213. Why is there a 90 second delay before power automatically shuts off on the GPS receiver?
|
|
This feature allows Palm organizer users to transfer to other applications (such as the calendar to check on an appointment), without losing the GPS signal. The user can then start StreetFinder within 90 seconds and their position will be instantly shown, without having to wait the 30 seconds to 2 minutes for GPS satellite signal acquisition.
| 214. How long will batteries last in the Palm V GPS unit?
|
|
The Palm V GPS is powered by 2 AAA batteries and will last 8-10 hours with continuous use. The batteries power the GPS unit only and will not power the Palm device or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. This unit will fit the Palm V and Vx.
| 215. I started the GPS and it says it cannot find any maps containing my position. What is wrong?
|
|
Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
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| 216. I am getting a "Blitter" error whenever I zoom into the map. Help please.
|
|
If you are experiencing a "Blitter.c, Line 4867, unimplemented" error, try downloading the streetfinder.zip file from our Download section. This file should resolve the issue.
| 217. I am getting a "Mapview.C,line:3329" error when attempting to run GPS.
|
|
This can happen is you are running Palm OS 3.3. Restart the GPS feature.
| 218. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?
|
|
Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
| 219. I have questions that are not covered in your manual. Where can I get more information?
|
|
To obtain an electronic version of our Palm and Laptop GPS manual, download the GPS Manual file. This file requires that you have Adobe Acrobat Reader. This manual covers features in StreetFinder Deluxe 2000 software in conjunction with the Rand McNally laptop GPS and/or Palm GPS units.
You can try downloading our StreetFinder Palm update to resolve any further issues. If you are still unable to start GPS, please call Rand McNally Consumer Software Support at 847/982-0944 or email us at support@randmcnally.com.
| 220. Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data? |
|
The StreetFinder Palm software will display a moving icon of your current position on the map. For simplicity purposes, no other data is displayed. Our GPS receivers do output this NMEA data but would require a third party Palm GPS utility to interpret and display it.
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| 221. How do I set up my Palm IIIc/VII GPS receiver? |
|
To set up your Rand McNally Palm IIIc/VII GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm IIIc/VII device with Palm OS 3.0 or higher
- The latest software update for StreetFinder/Palm
- A map of your area loaded on the Palm
| 222. How do I start receiving GPS signals? |
|
Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver.
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the bottom of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 223. What type of Palm handheld can I use with the Palm IIIc/VII GPS unit?
|
|
Our IIIc/VII GPS Receiver will work with any Palm III or Palm VII series handheld. It will not work with earlier Palm devices such as Professional.
| 224. What type of GPS antenna is in the Palm IIIc/VII GPS unit?
|
|
The Palm IIIc/VII GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 225. How long will batteries last in the Palm IIIc/VII GPS unit?
|
|
The Palm IIIc/VII GPS unit is powered by a Lithium-Ion rechargeable battery and will last 2-4 hours with continuous use. The battery powers the GPS unit only and will not provide power to or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. We suggest you charge your Palm IIIc/VII GPS unit for at least 3 hours prior to first use.
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| 226. I started the GPS and it says it cannot find any maps containing my position. What is wrong?
|
|
Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
| 227. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do?
|
|
Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
| 228. I'd like to use your Palm IIIc/VII GPS unit overseas or in another country. Is this possible?
|
|
All of our Palm GPS units are NMEA 0183 compatible and can be used in other countries. Rand McNally does not provide Palm mapping for other countries. You would need to use a mapping program for these countries that supports NMEA 0183 compatible GPS.
| 229. How do I know when the unit is recharged?
|
|
When first charging the unit, the light at the base will be amber. As a full charge is reached, the light will turn green. Three hours is sufficient for full recharge.
| 230. Why don't you have a power off switch?
|
|
This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
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| 231. I have questions that are not covered in your manual. Where can I get more information?
|
|
To obtain an electronic version of our Palm and Laptop GPS manual, download the GPS Manual file. This file requires that you have Adobe Acrobat Reader. This manual covers features in StreetFinder Deluxe 2000 software in conjunction with the Rand McNally laptop GPS and/or Palm GPS units.
You can try downloading our StreetFinder Palm update to resolve any further issues. If you are still unable to start GPS, please call Rand McNally Consumer Software Support at 847/982-0944 or email us at support@randmcnally.com.
| 232. Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, and other NMEA data? |
|
The StreetFinder Palm software will display a moving icon of your current position on the map. For simplicity purposes, no other data is displayed. Our GPS receivers do output this NMEA data but would require a third party Palm GPS utility to interpret and display it.
| 233. How do I set up my Palm III GPS receiver? |
|
To set up your Rand McNally Palm III GPS receiver you simply snap your Palm organizer into the receiver. Before you start, however, make sure you have the following things:
- A Palm III device with Palm OS 3.0 or higher
- The latest software update for StreetFinder Deluxe 2000 (download here.
- A map of your current location area loaded on your Palm organizer
| 234. How do I start receiving GPS signals? |
|
Once you have set up your receiver, you can start GPS by following these quick steps:
1. Clip your Palm organizer into the GPS receiver (clip the bottom first, then the top).
2. Turn on your Palm organizer and tap the StreetFinder application icon.
3. In the StreetFinder Map Selection screen, select the map of your current area.
4. When your map view is open, tap the Menu icon at the bottom left corner of your Palm organizer screen.
5. On the Navigate menu, select GPS. Tap Start GPS in the form that appears.
6. You will see the Message "Initializing GPS" at the top of the screen.
Once GPS has initialized (found the necessary satellite signals); you will see your current position on the map.
| 235. What type of Palm III can I use with the Palm III GPS unit? |
|
The following Palm III series handhelds can be used with our Palm III GPS Receiver: Palm III, Palm IIIe, Palm IIIx, and Palm IIIxe.
This receiver will not fit the Palm IIIc color unit.
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| 236. What type of GPS antenna is in the Palm III GPS unit? |
|
The Palm III GPS unit utilizes a 12 channel parallel receiver. It is NMEA 0183 compliant and can be used with any Palm mapping software that supports this standard.
| 237. How long will batteries last in the Palm III GPS unit? |
|
The Palm III GPS is powered by a Lithium-Ion rechargeable battery and will last 2-4 hours with continuous use. The battery powers the GPS unit only and will not provide power to or draw power from the Palm device. The software allows you the option to disable "auto-shutoff" on your Palm so that your GPS session is not interrupted. We highly suggest you charge your Palm III GPS unit for at least 3 hours prior to first use.
| 238. I started the GPS and it says it cannot find any maps containing my position. What is wrong? |
|
Make sure you have loaded a map for the area where you will be using GPS. In order for GPS to track you it will need this map data.
| 239. I am getting a "Blitter" error whenever I zoom into the map. Help please.
|
|
If you are running Palm OS 3.5 and experiencing a "Blitter.c, Line 4867, unimplemented" error, try downloading the streetfinder.zip file from our Download section. This file should resolve the issue.
| 240. I started the GPS feature, but it doesn't seem to be locking on to any satellites. What can I do? |
|
Try one or more of the following things to get GPS started:
- Make sure your Palm GPS is fully charged. Three hours is sufficient for a full recharge.
- Make sure your Palm GPS receiver has a clear view of the sky. If you are indoors or in an enclosed area, move to a clear area and retry the GPS.
- If you are already outside, stop the current GPS session then restart it.
- It has been noted that the use of third party "hacks" (programs that extend the functionality of the Palm Pilot) can sometimes interfere with the operation of your Palm GPS unit. Try disabling these programs using a warm reset on the Palm.
- Download our GPS Meter utility from our download site.
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| 241. I'd like to use your Palm GPS unit overseas or in another country. Is this possible?
|
|
All of our Palm GPS units are NMEA 0183 compatible and can be used in other countries. Rand McNally does not provide Palm mapping for other countries. You would need to use a mapping program for these countries that supports NMEA 0183 compatible GPS.
| 242. How do I know when the unit is recharged?
|
|
3 hours is sufficient for full recharge.
| 243. Why don't you have a power off switch? |
|
This was for ease-of-use, and to increase battery life. The GPS unit will automatically shut down after 90 seconds if the unit is either detached from the Palm organizer or the unit is still connected, but no application is running that uses GPS.
| 244. Why is there a 90 second delay before power automatically shuts off on the GPS receiver? |
|
This feature allows Palm organizer users to transfer to other applications (such as the calendar to check on an appointment), without losing the GPS signal. The user can then start StreetFinder within 90 seconds and their position will be instantly shown, without having to wait the 30 seconds to 2 minutes for GPS satellite signal acquisition.
| 245. I have questions that are not covered in your manual. Where can I get more information?
|
|
To obtain an electronic version of our Palm and Laptop GPS manual, download the GPS Manual file. This file requires that you have Adobe Acrobat Reader. This manual covers features in StreetFinder Deluxe 2000 software in conjunction with the Rand McNally laptop GPS and/or Palm GPS units.
You can try downloading our StreetFinder Palm update to resolve any further issues. If you are still unable to start GPS, please call Rand McNally Consumer Software Support at 847/982-0944 or email us at support@randmcnally.com.
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| 246. Will your GPS software provide me with LAT/LONG coordinates, speed, heading, altitude, or other NMEA information? |
|
The StreetFinder Palm software will display a moving icon of your current position on the map. For simplicity purposes, no other data is displayed. Our GPS receivers do output this NMEA data but would require a third party Palm GPS utility to interpret and display it.
| 247. Can I run the Road Atlas Expansion Card on any Palm™ handheld? |
|
At this time, the Road Atlas Expansion Card supports the Palm™ m500, m505, and m125 handhelds. Also, the Road Atlas MMC/SD (Multimedia/Secure Digital card) will only work in these handhelds and is not supported on any other platform. Since the card is "read only," it is limited to use on the above handhelds.
| 248. How can I improve map drawing time? |
|
You can use the Copy/Delete function to copy maps to your Palm™ handheld, greatly enhancing your map drawing time. Here's how:
- Open the Road Atlas Expansion Card.
- Tap the Menu icon on your Palm™ handheld.
- Select Options – Copy/Delete Maps.
- Check the box(es) next to the state(s) you want to load, then tap Copy Now.
| 249. Can I route a trip using the Road Atlas Expansion Card? |
|
Yes. You can create step-by-step directions, and display driving time and mileage between any two cities that are included in the Road Atlas Expansion Card. To do this:
- Tap the Directions button and use the Plan Directions form to enter an Origin City and Destination City and calculate directions.
- Once you have created directions, tap the Directions button again to view them or to create new directions.
| 250. How do I find mileage information between two cities? |
|
There are two ways to get mileage information:
- Tapping the ~ icon in the lower left-hand corner of the map will activate the Mileage Chart. This is Rand McNally's familiar quick-reference mileage guide for travel between select major cities.
- You can also get mileage and driving time information for your route when you create directions.
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| 251. How can I customize my driving times? |
|
: When you use the Directions feature in the Road Atlas Expansion Card, standard speed limits are used to calculate city-to-city drive times. To change the speed limits used to calculate drive times:- Open a map view in the Road Atlas Expansion Card.
- Tap the Menu icon on your Palm™ handheld.
- Select Options – Preferences.
- Use the drop-down menu in the upper right corner of the screen to select Drive Time.
- Select the speed limits you wish to use in drive time calculations.
| 252. Are street-level maps available in the Road Atlas Expansion Card? |
|
No. At maximum zoom levels you will be able to see a map section of approximately one square mile, allowing you to see all major, secondary, and tertiary roads. For street-level detail, we highly recommend purchasing the Rand McNally companion product, StreetFinder® Deluxe, available at the Rand McNally Travel Store on www.randmcnally.com.
| 253. How do I zoom in and out on the map? |
|
There are three ways to zoom:- Using the "box zoom" (icon appears as a dotted square). Selecting this will allow you to drag your stylus across the screen to zoom.
- Using the "slider zoom." Tapping the + and - icons will zoom the map in and out.
- Using the scroll buttons on your Palm™ handheld. Tapping either of these buttons on the Palm will also zoom your map in and out.
| 254. What is the Paper Atlas Page reference? How do I turn the Paper Atlas Page reference on/off? |
|
When you have a map loaded, you will notice a set of letters and numbers at the
bottom of the screen. These letters and numbers correspond to the page and grid
numbers in the latest Rand McNally Road Atlas (paper edition). For example, you will something similar to
this:
IL 33 M-10
/\ /\ /\
State Page # in Road Atlas Key
If you do not see this, simply tap the menu icon on your Palm and select
Options – Paper Atlas Page On/Off.
| 255. How do I use the crosshairs (Focus On/Focus Off tool) on my map? |
|
The crosshairs (Focus On/Focus Off option) act as a "finger on the map," remaining focused on your last found item. You can tap the map to place the crosshairs anywhere. If you move the map and lose the crosshairs, simply zoom out to see them again. If you do not want the crosshairs to appear by default when finding a city, tap the Menu icon on your Palm and select Options – Preferences. Tap the drop-down box in the upper right-hand corner and select Find Result. Your screen will show the text After a Find. Using this option, you can choose to display either the crosshairs or a label.
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| 256. How do I save a map for quick reference later? |
|
The Road Atlas Expansion Card allows you to save any map view. To save your current map view:- From the toolbar on the left side, select View.
- Select Save and name your map. Tap Done.
To open your saved view:- From the toolbar on the left side, select View.
- Select Open, highlight the map you would like to view, tap Show.
| 257. What are the search capabilities of the Road Atlas Expansion Card? |
|
e Road Atlas Expansion Card will allow you to search for:
- City (broken down by state)
- Exit (by State and Highway)
- Attraction (by radius or by name)
- Airport (by proximity, code, name)
- Shopping (by radius or by name)
| 258. Can I see what GPS will do? |
|
To see a GPS demo without having a GPS unit, tap the Menu icon on your Palm and select Navigate – GPS Demo. This will play a prerecorded GPS session.
| 259. How large is the Road Atlas Expansion Card program? |
|
The program and data total 16 MB in size and are designed to be run from the MMC/SD only. The program cannot be copied to main memory or to another device. Individual states can be copied to main memory for faster map display, but this can be done only from within the Road Atlas program.
| 260. I'm getting a "Fatal Alert" error when using the card. How do I fix this? |
|
To correct this proble, you'll need to delete the Road Atlas program from your Palm:- First remove the PalmPak card from your Palm™
- On your main screen, tap the MENU icon, then under APP, choose DELETE
- Highlight ROAD ATLAS, then choose DELETE
- Tap DONE
- Now reinsert the card into your Palm
If you need more help on deleting programs, consult your Palm Manual.
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| 261. My PowerPC freezes whenever I attempt to run Quick Reference Atlas. |
|
Quick Reference Atlas has an error in it that occurs when it is run under a Power PC platform. Rand McNally has created a patch to fix this problem with the Power Macintosh computers. Please contact Technical Support to request your free patch disk for Quick Reference Atlas. To use the patch you must copy the files from the CD-ROM to the hard drive (desktop) of your computer. Insert the 3.5" disk and double click on the Quick Reference Atlas Update.
| 262. I received the patch disk and installed it on my Mac and it still doesn't work. |
|
The CD-ROM that you are trying to patch may be eligible for a patch. Make sure that once the patch is run a message on the screen reads "The update of 'Quick Reference Atlas' has been completed successfully. The original 'Quick Reference Atlas' has been deleted."
| 263. I get an error of Type 1 when trying to run Quick Reference Atlas. |
|
The Macintosh may have too many extensions running. Try turning extensions off by using the Running Macintosh Program Instructions. Quick Reference Atlas Version 1.0 has an error in it that will cause memory overflow errors. Contact Technical Support for the Quick Reference Atlas update.
| 264. Quick Reference Atlas asks me if I should switch to 256 colors. Do I need to do this? |
|
Quick Reference Atlas requires 256 colors to be displayed properly.
| 265. Quick Reference Atlas won't install properly. |
|
Try reinstalling, using the appropriate instructions for either Windows® 95 or Windows® 3.1x.
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| 266. I get a General Protection Fault while running Quick Reference Atlas. |
|
This may be caused because Quick Reference Atlas requires 256 colors to be displayed properly. Switch to 256 colors for the video card.
| 267. I don't see my question on the list of frequently asked questions. What should I do? |
|
Contact Technical Support.
| 268. What is a Road Atlas Express Access Code? |
|
Road Atlas Express Access Codes can be found on maps and features throughout the 2003-2006 Rand McNally Road Atlas Line: the Road Atlas, Road Atlas and Travel Guide, Road Atlas Gift Edition, Deluxe Road Atlas, Large Scale Road Atlas, Road Atlas Midsize, Deluxe Road Atlas Midsize, and Pocket Road Atlas.These codes (indicated in a red box on each map and editorial feature) can be entered at go.randmcnally.com/eac for instant access to travel information about a particular state, province, or city, including road construction information. Road Atlas Express Access Codes also give you online access to the mileage chart as well as the mileage and driving times map.
| 269. Where do I find Express Access Codes in the Road Atlas? |
|
Express Access Codes can be found on nearly every state, province, and city map in our 2003-2006 Rand McNally Road Atlas Line. Just look for the red box. You'll also find codes for the Mileage Chart and editorial features such as Rand McNally Best of the Road™.
| 270. Which editions of the Road Atlas have Express Access Codes? |
|
You'll find Express Access Codes in all of our 2003-2006 Rand McNally Road Atlas Line titles: the Road Atlas, Road Atlas and Travel Guide, Road Atlas Gift Edition, Deluxe Road Atlas, Large Scale Road Atlas, Road Atlas Midsize, Deluxe Road Atlas Midsize, and Pocket Road Atlas. The Wal-Mart exclusive Easy to Read Road Atlas also features Express Access Codes.Not all editions prior to 2003 feature Express Access Codes.
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| 271. Where can I use a Road Atlas Express Access Code? How do I use Express Access Codes? |
|
Road Atlas Express Access Codes can be entered on the Road Atlas Express Access Code page in "Tools for Travelers."
Using the codes is easy. Just look for the red box on any map or feature in your 2003-2008 Road Atlas. It's located in the top corner of state and province map pages, or next to the city name on inset maps. Go to go.randmcnally.com/eac and enter your selected code in the Express Access Code window. Click Go, and you're good to go.
| 272. Can I get directions to an address with Road Atlas? |
|
Yes you can, within 83 major cities. The Road Atlas allows you to zoom to street-level detail for these cities as well as perform address searches. Any found addresses and/or points of interest can be used in your route by simply clicking on the label and selecting Add To Route. Please note that since the software routes on major roads for optimal calculation speed, the last few blocks may be shown by a dotted line. This indicates your origin or destination location, and the nearest point on a major road.
| 273. How can I see the total number of miles and driving time for my route? |
|
Once you have created a route you can click on the Itinerary button to toggle back and forth between your driving directions and a route summary that shows miles and driving time.
| 274. Is Road Atlas GPS ready? |
|
GPS is not a feature of the Road Atlas; however, we have a number of other software titles that are GPS ready. Please check our online store for a list of GPS-enabled products.
| 275. Can I use it on my PDA? |
|
No, this version of the Road Atlas was designed for your PC. We do have a Road Atlas MMC card available, which is compatible with Palm™ expansion handhelds. It is available in our online store.
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| 276. Can I connect to the Internet and update the information in the Road Atlas? |
|
The Road Atlas is intended to be a quick and easy reference tool to find locations and create routes. Part of this "ease of use" is not requiring you connect to the Internet to get the information you need. Updated data will always be included in the latest versions.
| 277. I notice there is a road/address/point of interest missing. How can I let you know about it? |
|
If an attraction that you would like to visit does not appear, please do not hesitate to call Rand McNally Technical Support at 866-762-8324 to share your ideas, or e-mail us at support@randmcnally.com.
| 278. The grid locations in the software do not match my Rand McNally print Road Atlas. |
|
Be sure that you have the 2002 or the 2003 Rand McNally print Road Atlas and please visit our download page to obtain the latest software updates.
| 279. I noticed problems with the Rand McNally Road Atlas application after installing the latest version of eFax or j2 Messenger. What can I do to correct this? |
|
It has been noticed that the latest versions of eFax or j2 Messenger may affect our programs. If you have installed the latest version of eFax or j2 Messenger in your system then please follow the below steps in order to continue working with all Rand McNally applications.
- Click on START, then PROGRAMS, then EFAX/J2 Messenger, then Messenger Tools.
- Then select LIVE MENU SETTINGS.
- Click on HIDE ALL.
- Then click on OK.
You will then get a message stating that you need to restart your system, please do so.
After successful restart of your system, you can continue using the Rand McNally application.
| 280. What is Road Explorers? |
|
Road Explorers is a club for people who love travel and people who appreciate the value of easy travel planning. If you're one, or both, you'll enjoy member services such as personalized trip planning, store-quality maps from your printer, and online store discounts — depending on your membership level. For more information, go to Road Explorers Help.
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| 281. About the Discount Zone |
|
Discount Zone offers a complete list of places where Premier and Premier Plus Road Explorers can show their cards and save. You'll find the Discount Zone on the Road Explorers home page. Search by category or brand for specific discounts.
| 282. Premier member discounts |
|
Road Explorers save money online and on the road. Premier members are entitled to the following discounts:| • | Save up to 20% off the standard prices for car maintenance at services centers such as Firestone, GoodYear, Meineke and Jiffy Lube | | • | Get 10% to 30% off at over 6,500 hotels | | • | Get special savings from leading car and truck rental agencies such as Alamo, Avis, Budget, Hertz and Penske | | • | Receive a 15% discount in the Travel Store on randmcnally.com | | • | Present your membership card to save 15% at any Rand McNally Map & Travel Store location. |
Details are available in the Road Explorers Discount Zone.
| 283. Redeeming your discounts |
|
Make sure you're signed in to receive your discount in the randmcnally.com Travel Store. Present your membership card to get your discount at Rand McNally Map & Travel store locations. For other discounts, details differ. Go to the Discount Zone and search by brand or category for complete details.
| 284. Finding a participating service center |
|
These benefits are available to Premier Road Explorers. To find a participating service center, call the phone number found on your membership card.
| 285. Contacting us about your discounts |
|
If you have any questions or comments regarding Road Explorers discounts, please contact us.
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| 286. Upgrading your membership |
|
If you're a Basic member, our free membership level, it's easy to upgrade to a Premier membership. Click here to upgrade your membership. You can also click anywhere you see Would you like to upgrade your membership?
| 287. Canceling your membership |
|
To cancel your Premier membership, call 800-275-RAND(-7263).
| 288. Road Explorers system requirements |
|
To take advantage of all of the Road Explorers member benefits, you'll need the basics:
- A Web browser — Road Explorers was designed to work best with Microsoft Internet Explorer 4.0 or later and Netscape Navigator 4.0 or later. You'll also need to have your browser security level set to medium (which is the default) or lower to use our site.
- Adobe Acrobat Reader® — Road Explorers have access to features, such as Express Maps and Trip Guides, that require Acrobat Reader® for viewing and printing. If your computer doesn't have Acrobat Reader installed on it, you'll need to download the software (it's free) from Adobe's Web site. Go to www.adobe.com and click on the Get Acrobat Reader icon.
- A printer — For the best results when printing the Express Maps and Trip Guides available to Road Explorers, use a color or black-and-white printer that prints at 600 dpi (dots per inch) or more.
| 289. Levels of membership |
|
Rand McNally Road Explorers offers two membership levels: Basic and Premier. For a summary of benefits, go to Join Rand McNally Road Explorers so you can easily choose the level that works best for your travel needs.
| 290. Costs of membership |
|
Go to Join Rand McNally Road Explorers to learn about annual membership dues and benefits.
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| 291. Contacting us |
|
If you need help, please call us toll-free at 800-275-RAND(7263) or send us an e-mail.
| 292. Using your online benefits |
|
To access your online benefits, go to Road Explorers.
To access saved maps, directions, road trips, and Trip Guides,
go to My Info. By signing in as a member each time you visit www.randmcnally.com, you'll get your online store discount and access to all your online benefits.
| 293. Changing your address |
|
Go to "My Profile" under My Info. You can update any of your personal information there, at any time.
| 294. Changing your billing information |
|
We don't save your credit card information online, so you'll need to call 800-275-RAND(-7263).
| 295. Road Explorers Trip Guides |
|
While anyone can plan a trip with Rand McNally's TripMaker® Planning Tool, only Premier members have the option of creating a Trip Guide. A Trip Guide is your own personalized guidebook. It will include all your chosen maps, directions, things to do, places to stay, and more. Trip Guides are instantly downloaded to your computer in a great-looking format that's easy to print and use. To create a Trip Guide, look for the Trip Guide option on the Trip Summary page once you've finished planning your trip. You need to be signed in to use the Trip Guide option. For more information, go to Plan a Road Trip Help.
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| 296. Your trip summary |
|
Your Trip Summary appears when you're done planning with our TripMaker® Planning Tool. Once you've saved your trip, you can return to your Trip Summary through My Saved Trips on your My Info page. The summary gives you your starting point and destination, driving times and distances, and maps.You can also use your Trip Summary to change any stop you've planned, including your starting point and your destination, to add Things to Do and Places to Stay and to print or save your road trip. Premier members can create a Trip Guide from their summary page, too.
| 297. Creating your Trip Guide |
|
Premier members can create a Trip Guide for a new trip or from a saved road trips. If you're planning a new trip, use TripMaker® Planning Tool to create it. From your Trip Summary page, look for 'Finished planning your road trip?' and click Create a Trip Guide.If you're using a saved road trip, sign in and go to My Info. Click on My Saved Road Trips and choose 'Click here to build a Road Explorers Trip Guide' for the trip you want. You can also click View/Change on My Saved Road Trips page, and choose 'Create a Trip Guide' from your Summary page. (Look for this option under 'Finished planning your road trip?' on the Summary page.)
| 298. Adding things to your Trip Guide |
|
After you select Create a Trip Guide, you'll be able to select Printing Preferences and add Maps and Directions, Destination Information, Travelers' Hotlines, More Maps—road construction, rapid transit, and airport terminals. Scroll through this box to review all of your choices, clicking on the options you want to appear in your Trip Guide.
| 299. Saving your Trip Guide |
|
Once you've clicked 'Create a Trip Guide' and chosen your Trip Guide Preferences, you can either 'Save and Create My Guide' or just 'Save.' If you 'Save and Create,' you'll be able to download your guide immediately or go back to Your Trip Guide for the next 24 hours in the My Saved Road Trips section of the My Info page.If you click 'Save,' your road trip will be saved in My Info under My Saved Road Trips. You can view the saved trip later and create a Trip Guide then.
| 300. Printing your Trip Guide |
|
From your trip's Summary page, click 'Create a Trip Guide' under 'Finished planning your trip?' You'll need Adobe® Acrobat® Reader®. Choose the preferences that meet your needs, and click 'Save and Create My Guide.'Once your Trip Guide is prepared, you can click Download Now if you've installed Acrobat Reader. If your computer doesn't have Acrobat Reader installed on it, you'll need to download the software (it's free) from Adobe's website. Go to http://www.adobe.com and click on the "Get Adobe Reader" icon. When your Trip Guide appears, either click Print from the tool bar, or choose File and then select Print from the pulldown menu. Hint: If your printed Trip Guide seems too small, remove the 'Fit to Page' option by clicking once in the checked box.
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| 301. Contacting us about your Trip Guide |
|
Send an email to our Membership Info team with any questions you have about your Road Explorers Trip Guide.
| 302. What is the Motor Carriers' Road Atlas? Where can I purchase it? |
|
The Rand McNally Motor Carriers' Road Atlas is geared for the professional truck driver and is based on our best-selling Road Atlas. It provides information on truck restrictions as well as valuable information pertaining to the commercial freight industry.Generally, gas stations that carry the Rand McNally Road Atlas will have the Motor Carriers' sold alongside it. Larger fuel stops will keep it stocked with other truck driving accessories. You can also buy the Motor Carriers' Road Atlas in our
online store.
| 303. What do I do with the installation code that I am provided? |
|
To install the RouteTools product, you need an Internet connection. Please verify that you are connected before starting the installation process. Once you have confirmed internet connectivity, please follow the installation steps provided on the CD. At the prompt for the installation code, please enter the code from your email.
| 304. I cannot find my installation code. Where can I locate it? |
|
If the product was downloaded from the randmcnally.com site, your installation code is sent in the confirmation email you received. If you selected the CD version of RouteTools, the installation code is located on the back of the case that contains the product. If you have deleted this e-mail, please contact us by calling 1-800-ASK-RAND
(275-7263) or store@randmcnally.com.
| 305. Will data updates be included? |
|
There will be no product or data updates with the purchase of the product.
Back to top
| 306. My shipper has MileMaker. Is this the same as RouteTools? |
|
RouteTools, MileMaker, and IntelliRoute all utilize the same proprietary Rand McNally databases. If your shipper is utilizing IntelliRoute Guide 19 Quickest miles and routes, with the same truck configuration, they will deliver the same results.
| 307. I lost my CD and I need to reinstall RouteTools on my computer. |
|
To replace the CD, please e-mail our Customer Service Center at store@randmcnally.com. Per your license agreement with the software, we cannot supply free replacements for multiple registrations or media lost. Your license agreement did permit you to make one copy of the product for backup. If you have your backup you may reinstall the product on the same computer. You will not be able to install your backup on another computer.
| 308. I have a damaged CD. Where do I send it to for an exchange? |
|
Unopened packages or damaged CDs due to manufacturing may be exchanged for a new product. Please contact our Customer Service Center at store@randmcnally.com to arrange a replacement for your damaged CD. CDs that are broken or damaged due to improper handling will not be replaced but you may repurchase the product.
| 309. Do I need the CD to operate the software at all times? |
|
The CD is only required during installation of the software.
| 310. If I attempt to reinstall the CD I bought on another computer, will th |
|
No. Per your license agreement, you may only install the CD on one computer, and have a backup copy which must be installed on the same computer as the original product.
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| 311. What Operating Systems will this work on? |
|
The product was compatibility tested for Microsoft Windows® XP SP2 and Windows Vista Business. It is not intended for multiuser configurations.
| 312. Will RouteTools work on a Mac? |
|
No. This product was compatibility tested for Windows® XP SP32 and Windows Vista Business.
| 313. Does RouteTools calculate address-to-address routes? |
|
No. The product is designed for long-haul, point-to-point methods of miles, routes and directions.
| 314. How many cities/ZIP codes/Truck Stops are in RouteTools? |
|
There are over 140,000 individual cities in RouteTools. This does not include over 41,000 updated ZIP codes and nearly 6,000 Truck Stops.
| 315. I am considering a volume purchase. Who should I contact? |
|
For volume purchases, please contact ctsales@randmcnally.com.
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| 316. What is the Motor Carriers' Road Atlas? Where can I purchase it |
|
Rand McNally's Motor Carriers' Road Atlas is geared for the professional truck driver and is based off of our best selling Road Atlas. It provides information on truck restrictions, as well as valuable information pertaining to the commercial freight industry. Generally, gas stations that carry the Rand McNally Road Atlas will also have the Motor Carriers' Road Atlas available for sale. Larger fuel stops will keep it stocked with other truck driving accessories. You can also purchase Motor Carriers' Road Atlas from the Rand McNally Online Store.
| 317. Do you have a printed manual for RouteTools? |
|
RouteTools has an extensive online help system available in the product as well as our own exclusive usability assistant feature called ScreenTips. Screen Tips help users navigate with well documented explanations through almost every step in mileage and route calculations. The help system may be printed if desired.
| 318. How do I turn Screen Tips off? |
|
To turn off the feature, go to the VIEW menu and select Screen Tips. This will "uncheck" the menu item, and Screen Tips will not automatically appear. Within each window however, you can switch it back on by clicking the square button with the cursor inside.
| 319. What do I do if I am having trouble using the RouteTools Fuel feature? |
|
The RouteTools Fuel service is provided by IDSC. Contact IDSC at 216-455-1008 ext. 2813, or e-mail Support@FuelAdvice.com.
| 320. Why does the green terrain on the overview map appears offset from the highways? |
|
For some screen resolutions the overview map may not display properly. To remove the overview map, perform these steps. 1)When RouteTools is running, click on the View menu, and select the Map Elements option. 2) Once that screen appears, uncheck the Terrain layer. 3) Click OK. This should correct the highway view of the maps.
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| 321. How do I display my fuel stops when I calculate a route? |
|
To display either all fuel stops or a amenity selected set of fuel locations perform the following steps:
1) Select the Features menu
2) Select Route Processing Options
3) On the Display Options tab choose Show Fuel Network or Show All Fuel Stops
4) Click Apply
5) OK.
These changes will now go into affect the next time you calculate a route.
| 322. I cannot get StreetFinder to install. |
|
You may be attempting to install StreetFinder using the Eastern CD. All necessary setup files are on the Western CD only. Try installing again after you put the Western CD into your CD-ROM drive. As you begin to search for streets, StreetFinder will prompt you to insert the correct CD.
| 323. Maps will not print when I choose Print from the File menu. |
|
New Media software requires the latest printer driver when printing maps. Some printer companies do not send the latest driver in the box, nor is the latest driver contained on the Windows® disks. Contact the printer manufacturer for support with your printer driver. In some cases the printer driver is the latest available but the printer driver has an inherent conflict with the video driver. In order to test this, switch the video driver to Super VGA 640 x 480 x 256 colors. If the printer then prints fine, the printer driver may have a conflict with the video driver.
| 324. How do I turn off Terminate and Stay Resident (TSR) programs in Windows® 95? |
|
Try reinstalling, using the appropriate instructions for either Windows® 95 or Windows® 3.1x
| 325. I can't see the street names when I print out maps. |
|
The screen resolution and printer resolution are different. To match these resolutions once a map is displayed on the screen, click Zoom In to match the screen to the printer output.
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| 326. StreetFinder prints one page or doesn't print at all. |
|
StreetFinder depends on the printer driver to properly determine the settings for the printer. If it is not printing or printing only one page, the driver may not be determining the needs properly. This means the print driver may need to be updated. Contact the printer manufacturer for the latest printer drivers.
| 327. I can't find my own address. Why not? |
|
Thank you for letting us know about this omission. Rand McNally licenses the most up-to-date electronic street data available from Etak, Inc. Even though the maps are regularly updated, we know that no database is ever perfect. If you print out the section where your street should be, and draw the correction directly on the map, we will be happy to forward this information to Etak. You can mail your correction to
Rand McNally, New Media
9855 Woods Drive
Skokie, IL 60077-1074
| 328. The icon at the top of the screen for TripMaker is gray. |
|
The TripMaker icon in the toolbar allows you to switch tasks and use TripMaker. If TripMaker 1996 or greater is not installed, this button will be grayed out.
| 329. TripMaker 96 and StreetFinder 96 are both installed but the icons for task switching are not available. |
|
Run TMPATCH.EXE from the StreetFinder Western CD-ROM to fix the TripMaker and then restart the computer.
| 330. How do I install TMPatch from the StreetFinder Western CD-ROM? |
|
Type
D:\TMPATCH
in the command line under File
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| 331. How can I move a marker to the right spot on the map? |
|
Start the Walking Guide and move it out of your way. Then point the arrow at a road on the map and click to place a marker on the map.
| 332. Why can't I print in color? |
|
StreetFinder depends on the printer driver to properly determine the settings for the printer. If it is not printing in color, the driver may not be determining the needs properly. This means the print driver may need to be updated. Contact the printer manufacturer for the latest printer drivers.
| 333. How many addresses can I import/add to a map? |
|
StreetFinder currently allows 500 addresses to be imported/added at one time.
| 334. I can't print the Compass or Scale. |
|
StreetFinder doesn't print the Compass or Scale on the current map. It will, however, print these on a StreetPack.
| 335. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 or Windows® 3.1x. will tell you how to quit TSR programs.
Back to top
| 336. I cannot install the Eastern CD-ROM after I install the Western CD-ROM. |
|
The Eastern CD-ROM contains data and is not used in the installation process. To access data for the Eastern half of the United States, install StreetFinder using the Western CD-ROM. Once the software is installed on the hard drive, insert the Eastern CD-ROM into the CD-ROM drive and start the program.
| 337. When I try to print a map with my laser printer, I get a "print overrun" error message. |
|
If you are using a laser printer that does not have sufficient memory, you will receive a "print overrun" error message and/or receive only partial map images. You may wish to add memory to your printer or to turn off some of the map elements, including attraction icons, to reduce the size of the print file.
| 338. How do I install StreetFinder to a laptop using Windows 95? |
|
If the laptop has a CD-ROM drive, choose the "Full Hard Drive" installation option from the setup program. If the laptop does not have a CD-ROM drive, you can perform a local map install, following the instructions in the program help, found on the CD.
| 339. After I print and then restart my system I receive an error that reads. ...invalid page fault in module MFC40.DLL. |
|
CAUTION: Create a backup of your system before performing these steps.Click on the START button. Go to RUN and type in REGEDIT. This opens the Windows Registry Editor. Click the "+"box in front of HKEY_CURRENT_USER. This will open a list of subfolders. Click the "+"box in front of SOFTWARE. This will open another layer of subfolders.Click the "+"box in front of Rand McNally. This will open yet another layer of subfolders.Click the "+"box in front of either TripMaker or Streetfinder, whichever program the error occurs with. This will open a list of subfolders starting with Color, a number of Control Bars, Daytips, etc. Highlight ControlBar0 and press delete on your keyboard. Continue to delete all the Control Bars, including Control Bar-Summary. Close out of the Registry Editor
| 340. Is StreetFinder '97 supported under Windows NT? |
|
StreetFinder '97 was not supported in nor created for an NT environment. StreetFinder '98 versions are compatible with NT 4.0. Please check our web site for more information. The upgrade order line is (800) 671-5006.
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| 341. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR)
programs are still running on your computer. When you see this error message, cancel
installation and quit all TSR programs before you try to install the program again.
Installing Programs in Windows® 95 will tell you how to quit
TSR programs.
If any of the following scenarios occur, you need to go to our download area and
download our latest StreetFinder update:
|
|
| • |
All TSR programs are closed, and installation still results in an error message. |
|
| • |
Hourglass or CD-ROM light is on and the disk is spinning constantly, but the program doesn't do anything. |
|
| • |
Installation results in one of the following error messages:
|
|
| • |
"The installer was unable to transfer D:\setup\WinSys\*.dll to C:\WINDOWS\SYSTEM\."
|
|
| • |
"An error has occurred during the move data process" -106
|
|
| • |
"Unable to remove shared file PL_PLACE.dll..."
|
|
| • |
"...MSVCRT.dll..."
|
|
| • |
"...MFC42.dll..."
|
|
| • |
Any error indicating that a .dll file is unable to transfer during installation.
|
|
|
|
If any of the following error are received, you will need to contact Technical Support for the latest update to be sent.
|
|
| • |
INSO576 caused an invalid page fault in module xxxxx.dll |
|
| • |
"Setup is not a valid Win32 application". |
|
| • |
Exception in setup.exe |
|
| • |
"Setup unable to load installation script file." Error 423 |
|
| • |
"Setup unable to initialize the installation program." Script file may be bad. Error 502 |
|
| • |
"Unknown caused an exception C0000006H in module Unknown... |
|
| • |
"Unable to run setup.exe" Win exe. #0 |
|
| • |
"Setup is unable to decompress and copy all of the program files needed to proceed with the installation." Please contact your vendor error 112. |
|
| • |
When InstallShield suddenly stops at 99%. |
|
| 342. I connected to online reservations pages from my StreetFinder CD-ROM, but experience difficulty when I visit the Travel Store Website. |
|
The Reservations Online button in StreetFinder makes it quick and easy to connect directly to the reservations section of the Rand McNally Website. You may experience difficulties, however, connecting from there to other sections of the Rand McNally Website and the Rand McNally Travel Store. We recommend you close the reservation page and return to StreetFinder once you have made your booking. Click the Rand McNally Online button on the Guides dialog to connect from the CD-ROM to the Rand McNally homepage and to browse the Travel Store.
| 343. Does this software contain printer drivers for Windows 95 or NT? |
|
No, all printing is controlled by the Windows printing system. You will need to get drivers from Microsoft or from your printer manufacturer.
| 344. Why do I receive an "xxxxxx.dll error" when I try to print? |
|
Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps: - Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
| 345. When I tried to uninstall I get the following message; 'Unable to locate the installation log file C:\Program Files\Rand McNally\StreetFinder98\Uninst.isu' Uninstallation will not continue. |
|
Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps: - Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
Back to top
| 346. When I click on the Streetfinder icon to start the program, I receive a message that reads "Failed to create empty document." |
|
This is currently being researched. Some users have found that installing the Microsoft Internet Explorer 4.0 browser updates the latest Microsoft files to your system and corrects this particular error.
| 347. After loading the software, StreetFinder causes a "General Protection Fault in Module GDI.EXE." |
|
This can occur with certain Video cards. The video driver for the current video card has an internal conflict with the color palette. First, try changing the current video driver to a SVGA High Color 16-bit color video driver or similar generic Windows video driver. Second, disable any video accelerator option (steps found below). Disabling this option may cause a slow down with the video. - Right click anywhere on your main Desktop.
- Select Properties.
- Turn off any high performance options. (Refer to your Video card documentation for exact procedures.
| 348. Do I have to uninstall the older version before installing the latest edition? |
|
The 98 version has an uninstaller. When it detects the existing version answer "yes" to all questions.
| 349. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
|
Follow the same instructions found in the Users Guide. When the drive path is changed make sure a Folder name follows. For example: d:\strfndr98
| 350. The drop-down menus showing at the top are extremely slow? Why is this? |
|
This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with Windows 98's hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance. You can do this by right clicking on your Win98 desktop.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer.
Back to top
| 351. I cannot connect to the internet to get directions. What is wrong? |
|
This can occur if you use AOL as your internet service provider. AOL's dialer is embedded in AOL's software and is not accessible by our program. Start up you AOL connection first. Once you have signed on, start up StreetFinder. StreetFinder will automatically detect you are connected to the internet and you can use the DIRECTIONS feature.
| 352. During installation I receive an error "STABBREV" |
|
This occurs when the program is installed in another Rand McNally directory or to a hard drive with no directory. Reinstall using a separate directory.
| 353. I cannot see streets when I zoom in. |
|
First, make sure that all MAP ELEMENTS are turned on. If they are then the problem may be in the video settings. This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with the operating systems hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer.
| 354. When installing StreetFinder, I receive the error "Isset_se Caused a General Protection Fault in Module SETUP.EXE" |
|
This can be caused by some anti-virus programs that conflict with the installation program. To correct this, disable the anti-virus program during the installation.
| 355. I only have the Western Disk and the program is asking for the Eastern Disk. Where is it? |
|
StreetFinder 1999 is a 3-disk set. The Eastern Disk is inside the jewel case. Snap open the center binder and you should find it directly behind the black plastic insert. A separate Install CD is included in a sleeve.
Back to top
| 356. Why when I try to print I get a "Enter an Integer between 1 and 10" error? |
|
Please go into Print Setup and make sure the correct Printer is "Set As Default" or Reset Default. Also, try printing from "Print Guide".
| 357. Why do I receive this error "IPF in module ECAMAN.DLL "? |
|
This will occur when 3.11 drivers are conflicting with Windows 95/98. If a different SVGA driver is used it will correct itself.
| 358. When I try to install the program, I get an error message indicating "Failed to self-register". Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.
| 359. When I start my StreetFinder program it mentions that this file "wininet.dll" is missing. |
|
If a system file is in use at the time of installation, it may not be transferred to the c:\windows\system directory. Copy this file "wininet.dll" from the StreetFinder folder to the C:\Windows\System directory and then reinstall.
| 360. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR)
programs are still running on your computer. When you see this error message, cancel
installation and quit all TSR programs before you try to install the program again.
Installing Programs in Windows® 95 will tell you how to quit
TSR programs.
If any of the following scenarios occur, you need to go to our download area and
download our latest StreetFinder update:
|
|
| • |
All TSR programs are closed, and installation still results in an error message. |
|
| • |
Hourglass or CD-ROM light is on and the disk is spinning constantly, but the program doesn't do anything. |
|
| • |
Installation results in one of the following error messages:
|
|
| • |
"The installer was unable to transfer D:\setup\WinSys\*.dll to C:\WINDOWS\SYSTEM\."
|
|
| • |
"An error has occurred during the move data process" -106
|
|
| • |
"Unable to remove shared file PL_PLACE.dll..."
|
|
| • |
"...MSVCRT.dll..."
|
|
| • |
"...MFC42.dll..."
|
|
| • |
Any error indicating that a .dll file is unable to transfer during installation.
|
|
|
|
If any of the following error are received, you will need to contact Technical Support for the latest update to be sent.
|
|
| • |
INSO576 caused an invalid page fault in module xxxxx.dll |
|
| • |
"Setup is not a valid Win32 application". |
|
| • |
Exception in setup.exe |
|
| • |
"Setup unable to load installation script file." Error 423 |
|
| • |
"Setup unable to initialize the installation program." Script file may be bad. Error 502 |
|
| • |
"Unknown caused an exception C0000006H in module Unknown... |
|
| • |
"Unable to run setup.exe" Win exe. #0 |
|
| • |
"Setup is unable to decompress and copy all of the program files needed to proceed with the installation." Please contact your vendor error 112. |
|
| • |
When InstallShield suddenly stops at 99%. |
|
Back to top
| 361. I connected to online reservations pages from my StreetFinder CD-ROM, but experience difficulty when I visit the Travel Store Website. |
|
The Reservations Online button in StreetFinder makes it quick and easy to connect directly to the reservations section of the Rand McNally Website. You may experience difficulties, however, connecting from there to other sections of the Rand McNally Website and the Rand McNally Travel Store. We recommend you close the reservation page and return to StreetFinder once you have made your booking. Click the Rand McNally Online button on the Guides dialog to connect from the CD-ROM to the Rand McNally homepage and to browse the Travel Store.
| 362. StreetFinder does not detect my GPS unit. |
|
Please make sure the proper GPS type has been selected in the GPS menu. For more help in using GPS, see Getting the Most from GPS.
| 363. Does this software contain printer drivers for Windows 95 or NT? |
|
No, all printing is controlled by the Windows printing system. You will need to get drivers from Microsoft or from your printer manufacturer.
| 364. Why do I receive an "xxxxxx.dll error" when I try to print? |
|
Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps: - Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
| 365. When I tried to uninstall I get the following message; 'Unable to locate the installation log file C:\Program Files\Rand McNally\StreetFinder98\Uninst.isu' Uninstallation will not continue. |
|
Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps: - Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
Back to top
| 366. When I click on the Streetfinder icon to start the program, I receive a message that reads "Failed to create empty document. |
|
This is currently being researched. Some users have found that installing the Microsoft Internet Explorer 4.0 browser updates the latest Microsoft files to your system and corrects this particular error.
| 367. After loading the software, StreetFinder causes a "General Protection Fault in Module GDI.EXE." |
|
This can occur with certain Video cards. The video driver for the current video card has an internal conflict with the color palette. First, try changing the current video driver to a SVGA High Color 16-bit color video driver or similar generic Windows video driver. Second, disable any video accelerator option (steps found below). Disabling this option may cause a slow down with the video. - Right click anywhere on your main Desktop.
- Select Properties.
- Turn off any high performance options. (Refer to your Video card documentation for exact procedures.
| 368. Do I have to uninstall the older version before installing the latest edition? |
|
The 98 version has an uninstaller. When it detects the existing version answer "yes" to all questions.
| 369. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
|
Follow the same instructions found in the Users Guide. When the drive path is changed make sure a Folder name follows. For example: d:\strfndr98
| 370. How do I use my Palm Pilot With StreetFinder? |
|
The StreetFinder 1999 version is now programmed with a new feature that enables you to send your Address to Address-Directions, and all Reservation information to your Palm Pilot for later viewing. In order to do so, you must install a utility "Tripnote" into your Palm Pilot to view these files. After you have successfully installed the software:- Click on START, Programs, Palm Desktop, and Palm Install Tool
- Next, click on Add and an OPEN dialogue box should appear defaulting to the "Palm" directory. You should see a file labeled "Tripnote.prc," which has been copied to that directory during the installation of our software. (NOTE: If the file is not there, the original file is located on the CD. Just use the "Look in" to browse the CD under ..PDA\PILOT\ )
- Open the file and click DONE. Tripnote will be installed to your Palm Pilot the next time you HotSync.
- Click on START, Programs, Palm Desktop, and HotSync Manager.
- Click the HotSync button on your Palm Pilot carriage to transfer the Tripnote program to your Palm Pilot. (NOTE: Make sure that your Palm Pilot is placed on the carriage before you HotSync)
- The "Tripnote" should now appear on the list of programs when you open your Palm Pilot.
- Within Tripnote there will be a list of your files from our software (if any). In addition, there will be two buttons DETAILS, DIRECTIONS, RESERVATIONS, and DELETE at the bottom.
- These files will appear whenever you send any file from our software and HotSync it to your Palm Pilot.
Back to top
| 371. The drop-down menus showing at the top are extremely slow? Why is this? |
|
This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with Windows 98's hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance. You can do this by right clicking on your Win98 desktop.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer.
| 372. I cannot connect to the internet to get directions. What is wrong? |
|
This can occur if you use AOL as your internet service provider. AOL's dialer is embedded in AOL's software and is not accessible by our program. Start up you AOL connection first. Once you have signed on, start up StreetFinder. StreetFinder will automatically detect you are connected to the internet and you can use the DIRECTIONS feature.
| 373. During installation I receive an error "STABBREV" |
|
This occurs when the program is installed in another Rand McNally directory or to a hard drive with no directory. Reinstall using a separate directory.
| 374. I cannot see streets when I zoom in. |
|
First, make sure that all MAP ELEMENTS are turned on. If they are then the problem may be in the video settings. This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with the operating systems hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer.
| 375. When installing StreetFinder, I receive the error "Isset_se Caused a General Protection Fault in Module SETUP.EXE" |
|
This can be caused by some anti-virus programs that conflict with the installation program. To correct this, disable the anti-virus program during the installation.
Back to top
| 376. I only have the Western Disk and the program is asking for the Eastern Disk. Where is it? |
|
StreetFinder 1999 is a 3-disk set. The Eastern Disk is inside the jewel case. Snap open the center binder and you should find it directly behind the black plastic insert. A separate Install CD is included in a sleeve.
| 377. Why when I try to print I get a "Enter an Integer between 1 and 10" error? |
|
Please go into Print Setup and make sure the correct Printer is "Set As Default" or Reset Default. Also, try printing from "Print Guide".
| 378. Why do I receive this error "IPF in module ECAMAN.DLL "? |
|
This will occur when 3.11 drivers are conflicting with Windows 95/98. If a different SVGA driver is used it will correct itself.
| 379. When I try to install the program, I get an error message indicating "Failed to self-register". Why is this? |
|
This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.
| 380. When I start my StreetFinder program it mentions that this file "wininet.dll" is missing. |
|
If a system file is in use at the time of installation, it may not be transferred to the c:\windows\system directory. Copy this file "wininet.dll" from the StreetFinder folder to the C:\Windows\System directory and then reinstall.
Back to top
| 381. What GPS units will work with StreetFinder? |
|
These are some of the units that have been shown to be compatible with StreetFinder.NMEA 2.0
NMEA 1.5
Garmin
Magellan
Trimble
Eagle
Sony/ETAK
A general rule of thumb: Avoid units that are not NMEA compatible. Also avoid units that require any soldering to create PC connection cables unless you feel comfortable doing this. Please consult the GPS documentation regarding setup for these units.
| 382. Why should I purchase StreetFinder when I can get address-to-address directions from your Web site? |
|
Yes, our Web site is an excellent source for address-to-address directions. However, StreetFinder offers many additional features, including: • Trip Organizer to plan and store trip details.
• One million business listings and attractions to find the services you need by name, business type, or within a defined area.
• Airport diagrams.
• Map styles and drawing tools that allow you to customize the map to show exactly the information you need.
StreetFinder Deluxe 2000 also features: • A printable Expense Report to track daily expenditures, and submit for travel expense reimbursement.
• StreetFinder for the Palm organizer, to download searchable maps to your PDA.
• Address Book to build a customized list of clients, preferred hotels and restaurants, and key addresses with maps.
• UPDATED! Mobil Travel Guide information with 1 to 5 star ratings for restaurants and lodging.
• UPDATED! Concierge recommendations give travelers a quick and easy way to find local information such as the dry cleaner nearest your hotel, city transit advice, or an overview of an unfamiliar city.
• Fly/Drive Itinerary - Users can now make airline, car rental, and hotel reservations on the Internet through StreetFinder Deluxe, then incorporate that information into their itinerary and print it.
• GPS - Deluxe owners can combine their laptop computer and GPS receiver to view their position on the StreetFinder Deluxe map; a "bread crumb" trail shows their path. New for 2000 is Kid's GPS - a specially designed GPS screen with fun graphics for kids 6-12.
| 383. I can't get directions from StreetFinder via the Internet. What should I do? |
|
The solution is to first establish your connection to the Internet. Once you are connected, start StreetFinder. StreetFinder will detect your connection, and you will get address-to-address directions. This problem will occur if you are using an Internet service provider that provides third party software to dial your Internet connection. Examples of this would be AOL, Prodigy, Earthlink, and others. StreetFinder's internet features cannot access the dialer within these third party programs.
| 384. What rebates are being offered for StreetFinder 2000? |
|
There is a $20 rebate offer for StreetFinder Deluxe 2000 Edition. You must purchase the software by August 31, 2000, and coupons must be postmarked by September 30, 2000. The suggested retail price of these software packages is $49.95.
| 385. I want more detailed maps but StreetFinder doesn't show as much detail as I'd like. What should I do? |
|
This is a new feature in StreetFinder. To get more detailed maps, do the following: • Open StreetFinder and click on MAP OPTIONS, then select the MAPS STYLES tab.
• Select the box "Display street detail one zoom level higher."
• Click on OK.
Your maps will draw a little more slowly at this setting but you will notice much more detail.
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| 386. I have a Palm Professional. Can I get MapShots to work? |
|
Yes. Make sure your Palm Professional has 2 MB of memory or more. You will need to be running the latest system update for the Palm OS. You can obtain the latest OS at www.palmpilot.com.
| 387. When I look up addresses with MapShots, it only shows an address range, not a specific address. Why? |
|
It was designed this way in order to conserve Palm device memory. Maps are very memory intensive. For example, a Chicago street-level map with all points of interest downloaded to your Palm device would take almost 2 MB. Displaying a range of addresses rather than specific addresses is usually more than sufficient to get you to where you need to go.
| 388. Which GPS units are compatible with StreetFinder Deluxe 2000? |
|
Below are some of the units that have been tested and found to be compatible with StreetFinder Deluxe 2000: • Rand McNally GPS Unit
• Other NMEA 2.0
• Other NMEA 1.5
• Garmin (newer & older units)
• Magellan
• Trimble
• Eagle
• Sony/Etak
A general rule of thumb: Avoid units that are not NMEA-compatible. Also avoid units that require any soldering unless you feel comfortable doing this. Look for units that connect via a PCMCIA card or serial/parallel port. Please consult the GPS documentation regarding setup for these units.
| 389. When I start my GPS session, the map shows me in Chicago, even though I'm somewhere else. What's wrong? |
|
You are seeing the GPS demo file being replayed. Stop your current GPS session, then select SETTINGS on the GPS menu. Select the monitor option in the GPS Parameter dialog box. This will put your GPS in monitor mode and show your current position. There are 3 GPS modes:• Monitor - This monitors your current "real-time" position.
• Monitor and Record - This allows you to record your route for future playback. When selecting this mode, click on SELECT FILE. You will be prompted to name the file to which you want to save your recorded route.
• Playback - In this mode, you can select from any previously recorded routes and play them back. When selecting this mode, click on SELECT FILE and choose from any previously recorded routes. You can also select the speed at which the route will display. Once you restart your GPS session, you will see the previously recorded route replayed on the map.
By default, when you restart any GPS session, StreetFinder remembers your previous settings. You will need to select your preferred mode with each GPS session.
| 390. When I plug in my GPS unit, my cursor jumps all over the screen and/or I hear a clicking sound from the speakers? |
|
If you experience a dancing cursor, clicking sounds, or random text on the screen when plugging in GPS, then you may have a damaged mouse driver. If you are an experienced Windows user and are comfortable with installing drivers, then remove the COM port driver, and reboot, allowing Windows to redetect them. This problem has been noted on some Winbook computers and other laptops.
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| 391. When I insert the StreetFinder installation CD and follow the instructions, I get an error message "Cannot find the file D:\setup or one of its components..." What should I do now? |
|
Some computer manufacturers assign a drive letter other than D to the CD-ROM drive. Also, if you have recently installed a Zip drive, your drive letters are reassigned. The best way to determine your drive letter is to double-click the MY COMPUTER icon on your desktop and look for the CD-ROM icon. Note the letter under the icon. Instead of typing D, type this letter. If you are still having difficulty with the installation, please contact technical support.
| 392. StreetFinder keeps asking for my "Eastern CD" and I can't find it. Where is it? |
|
StreetFinder Deluxe 2000 contains 3 (three) CDs. The CD case is a tri-fold with the Eastern disk being packaged behind the Western CD.
| 393. When I zoom in to street-level detail, I cannot see any streets. How do I fix this? |
|
This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The high performance of these cards will sometimes conflict with Windows 98's hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance: • Click on START, Settings, Control Panel
• Double-click Display
• Click on the Settings-tab
• Click on the Advanced-button
• Click on the Performance-tab
• Lower the slider until it is only one notch to the right.
• After applying the settings, you will be asked to restart your computer.
| 394. StreetFinder cannot find my address. How do I get my address into StreetFinder? |
|
Throughout the year we make every attempt to improve the accuracy of the information for the new edition. We are committed to updating our software annually, including roads, highways, and addresses. We license some of our information from ETAK, one of only two such database suppliers in the United States. ETAK updates its information on an ongoing basis. They schedule area updates based on various criteria, including the number of changes, traffic volume, and availability of accurate source information. While one county may not be scheduled for update, the county next to it will be. We will forward your comments to ETAK for review. If you discover that any information is missing/misplaced in StreetFinder, you can add it to your map files. To do so, zoom in to zoom level 8 or higher, then click the Marker button on the toolbar at the bottom of the screen. This will allow you to mark an address on an unnamed street, or any other point on the map. You can also let us know of the situation via FAX 847-675-6368; email nmtssupport@randmcnally.com ; or mail. If you print out the section where your street or address should be, and draw the correction directly on the map we will be happy to forward the information to ETAK. You can send your correction to: Rand McNally, New Media 9855 Woods Drive Skokie, IL 60077-1074.
| 395. I could not find a Users Guide in my copy of StreetFinder. Where can I get more help? |
|
You can get help instantly by pressing the Help button in any dialog box or referring to the help topics available through the Help menu. If you need more help you may also contact technical support toll free at 866-RMC-TECH (866-762-8324).
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| 396. When I click on the StreetFinder icon, I get an error: "failed to create empty document." |
|
To fix this: • Click on START/FIND/FILES OR FOLDERS
• Next to NAMED type: WININET.DLL
Note: Make sure you have selected your C: drive to do the search in.
• Click on FIND NOW You should see 2 WININET.DLL files, one in your \Streetfinder directory and one in your Windows\System directory.
• Right click on the WININET.DLL file in your \Streetfinder directory and select RENAME. Rename the file WININET.BAK.
• Restart Windows then retry StreetFinder.
| 397. I'm zoomed in all the way, but I can't see streets on my Palm. Why? |
|
Try adjusting your contrast settings. On the Palm III, the contrast adjustment wheel is located on the left/middle side of the unit. On the Palm V and above units, the contrast setting button is located on the top/left side. Simply zoom in on the map, then adjust your contrast until you see streets. A general rule of thumb is that if you can see bodies of water, your contrast settings are correct. For the Palm V units, if adjusting the contrast does not fix the problem, download the Palm OS update (V.3.1.1 or higher) from Palm Support Downloads. This update addresses issues with the display for the Palm V.
| 398. Where is the serial number for my product? |
|
The serial number for StreetFinder can be found by opening the program and clicking on Help – About StreetFinder from the main menu. You will see the serial number in the upper right-hand corner. If you are unable to get your serial number, please call Rand McNally Tech Support toll free at 866-762-8324.
| 399. Can I install the StreetFinder CDs to my hard drive so I don't have to swap CDs all the time? |
|
All three data CDs can be installed to your hard drive. Please keep in mind that installing all of the maps to your hard drive will take approximately 1.2 GB of space. We recommend installing only the maps you need or most frequently use. To install the maps to your hard drive:
- Open StreetFinder.
- Click on File – Install Local Maps.
- Select as many map regions as you want from the list on the left side. Once you have selected the maps you want from, click Add.
- To finish, Click OK.
Note: You will be prompted to insert the appropriate CD depending on what regions you selected.
| 400. The installation of StreetFinder freezes at 98%. What's the deal? |
|
This will happen if you have chosen to install the Palm support files to your hard drive. The Palm support files are used when creating maps for your Palm device. Transfer of these maps can take between 5 and 10 minutes depending on system speed, and you will notice the progress meters do move when the installation is occurring. If you continue to experience problems, please contact technical support at 866-RMC-TECH.
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| 401. Desktop users: Why can't I use multiple Trip Organizer files when saving routes? |
|
The Trip Organizer feature was created to support non-GPS saved Internet routes. For GPS routes it is always recommended that you use the default trip organizer file to save all of your C3 trip files. If for some reason your routes appear corrupted, please delete all .org files and SF C3 will create a new .org file.
| 402. Desktop users: Why isn't the route highlight for my route appearing on the map? |
|
A Rand McNally uses an external source for routing data. On rare occasions, this data does not precisely match the map data on the CD. In such cases we do not display the highlight. However, the step-by-step directions are correct and can be followed.
| 403. Why are the maps on my 320 x 480 device not always centered when I use the Quick Zoom feature? |
|
Quick Zoom draws a rectangle around the set of markers that you select. On a 320x480 device, this results in a slightly off-center map. Use the + and - zoom keys and manually pan the map to get the exact view you want.
| 404. Why doesn't the entire map appear when I select Maximum Zoom Out? |
|
A StreetFinder is designed to fill as much of the screen as possible with map data. For maps that are not square, such as route maps, some areas will fall outside the screen area. You can pan and zoom to see these areas.
| 405. Why is there white area outside my maps on the 320 x 480 device? |
|
Because handheld device screens come in different sizes, the shape of the map does not always correspond to the size of the screen.
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| 406. Why do my GPS functions not work when my CLIÉ is not in the car cradle? |
|
The GPS receiver is part of the car cradle; the GPS functions do not apply when the GPS receiver is not present.
| 407. I deleted the duplicate copies of the origin and destination from my marker list. When I use the Set Destination feature these locations no longer appear in the list of locations I can choose as a destination. Why? |
|
The duplicate copies were the used for the Set Destination marker list. The origin and destination that remain in the list are used only for routing.
| 408. I selected a new destination in the set destination screen in off cradle mode and after I docked the CLIÉ, my new destination label did not show up. |
|
StreetFinder restarts when you dock your handheld device. Labels are not saved in the open state when the application closes and opens. The vector line to your destination will still appear when you open StreetFinder upon docking your handheld, but the label will not. To see the vector line and the open label, set your destination after docking your handheld device.
| 409. Why can't I close the origin and destination labels? |
|
The origin and destination labels are a special kind of label tied to your route. StreetFinder assumes that when you have a route on the map you want to see the origin and destination. You can, however, close the labels by selecting Close all labels on the Options menu. You can reopen the labels from the My Markers form.
| 410. Why does there appear to be some map area at the perimeter of my map that is only briefly displayed when I pan the map? |
|
The perimeter of the maps is not always shown because StreetFinder is adjusting the map display to fit your screen. However, if you are using GPS, any map area that is available will appear when it contains your current GPS location.
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| 411. In what direction does the map pan direction when I have map rotation turned on? |
|
When map rotation is turned on, map panning is relative to your vehicle's direction of travel.
| 412. Why does my turn screen appear in direction of travel when I have map rotation turned off? |
|
The turn screen is always presented in direction of travel for easy navigation as you approach turns. After a turn, your map will return to North Up orientation if map rotation is turned off.
| 413. Why can't I set a destination from a map label when the GPS status indicator is red? |
|
A red GPS status indicator means that you do not yet have a GPS fix on your current location. You cannot set a GPS destination until you have successfully activated GPS tracking.
| 414. Why does my GPS location arrow sometimes appear off the road? |
|
GPS positioning from the satellites is not 100% accurate. It typically varies from 0 to 15 meters from exact location. Map data accuracy is + or - 15 meters. The combination of these will result in the arrow not always appearing in the exact location on the road.
| 415. I noticed problems with the Rand McNally StreetFinder application after installing the latest version of eFax or j2 Messenger. What can I do to correct this? |
|
It has been noticed that the latest versions of eFax or j2 Messenger may affect our programs. If you have installed the latest version of eFax or j2 Messenger in your system then please follow the below steps in order to continue working with all Rand McNally applications.
- Click on START, then PROGRAMS, then EFAX/J2 Messenger, then Messenger Tools.
- Then select LIVE MENU SETTINGS.
- Click on HIDE ALL.
- Then click on OK.
You will then get a message stating that you need to restart your system, please do so.
After successful restart of your system, you can continue using the Rand McNally application.
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| 416. My Palm™ locks up when loading a map. What's that all about? |
|
Please visit the Magellan website for an update to fix this issue.
| 417. StreetFinder locks up after satellite acquisition when running the GPS with Windows XP or Windows 2000. Can you help me? |
|
Download our update for the StreetFinder software. This fixes issues specific to running the GPS with Windows XP and Windows 2000.
| 418. Can I run maps from my memory card? |
|
Yes. There are some considerations, however. Performance can be limited by memory card speed. We do not recommend maps over 2 MB; you can create multiple smaller maps for better performance. To export a map and/or application to your card, select the Change Destination option in the Palm™ Install tool and select the card. This option will only appear in Palm Desktop version 4.01. Also, make sure that the "streetfinder.prc" file (the application that views the maps), is located in your PDA's main memory.
| 419. When I insert the StreetFinder CD and follow the instructions, I get an error message that says "Cannot find the file D:\setup or one of its components." What should I do now?
|
|
Some computer manufacturers assign a drive letter other than D to the CD-ROM drive. Also, if you have recently installed a Zip drive, your drive letters were probably reassigned. The best way to determine your drive letter is to double-click the My Computer icon on your desktop and look for the CD-ROM icon. Note the letter under the icon. Instead of typing D, type this letter. If you are still having difficulty with the installation, please contact technical support.
| 420. StreetFinder cannot find my address. How do I get my address into StreetFinder? |
|
If you discover that any information is missing/misplaced in StreetFinder, you can add it to your map files. To do so, zoom in to zoom level 8 or higher, then click the Marker button on the toolbar at the bottom of the screen. This will allow you to mark an address on an unnamed street, or any other point on the map.You can also let us know of the situation via FAX 847-675-6368; email support@randmcnally.com; or mail. Simply print out the section where your street or address should be, and draw the correction directly on the map we will be happy to forward the information to our data teams. You can
send your correction to:
Rand McNally
Consumer Software
9855 Woods Drive
Skokie, IL 60077
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| 421. I can't get directions from StreetFinder via the Internet. What should I do? |
|
First, confirm that your connection to the Internet is in place. Once you are connected, start StreetFinder. StreetFinder will detect your connection, and you will get address-to-address directions. If you are using an Internet service provider that provides third-party software to dial your Internet connection (such as AOL, Prodigy, Earthlink, and others), StreetFinder's Internet features may not be able to locate the dialing software.
| 422. I am having trouble finding addresses in the StreetFinder desktop application. What should I do?
|
|
Try entering the street name without any prefix or suffix such as "N." or "S." or "Rd." or "Avenue." For example, instead of entering "444 N. Michigan Avenue," enter "444 Michigan." Computers are funny that way.
| 423. When I look up addresses in StreetFinder for the Palm OS, it only shows an address range, not a specific address. Why? |
|
It was designed this way to conserve Palm OS device memory. Maps are very memory-intensive. For example, a Chicago street-level map with all points of interest downloaded to your Palm OS device would take almost 2 MB. Displaying a range of addresses rather than specific addresses is usually more than sufficient to get you to where you need to go.
| 424. I noticed problems with the Rand McNally StreetFinder application after installing the latest version of eFax or j2 Messenger. What can I do to correct this? |
|
It has been noticed that the latest versions of eFax or j2 Messenger may affect our programs. If you have installed the latest version of eFax or j2 Messenger in your system then please follow the below steps in order to continue working with all Rand McNally applications.
- Click on START, then PROGRAMS, then EFAX/J2 Messenger, then Messenger Tools.
- Then select LIVE MENU SETTINGS.
- Click on HIDE ALL.
- Then click on OK.
You will then get a message stating that you need to restart your system, please do so.
After successful restart of your system, you can continue using the Rand McNally application.
| 425. How do I register my Rand McNally Digital Edition? |
|
To register the Rand McNally Digital Edition and obtain access to our free Map Exchange:
- Start the Street Guide application while connected to the Internet.
- Select Register from the Help menu. This takes you to the registration Web page.
- Complete the short form.
- Click "Submit".
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| 426. Do you have a Macintosh version of the Digital Edition? |
|
No. There are no plans to create a Macintosh version.
| 427. Are the maps based on magnetic north projection or true north? |
|
True north. A map projection is a formula by which streets and points on the surface of the earth are located on a map. The cartographers at Rand McNally have developed a custom set of projections that are used for all Digital Editions.
All projections distort the direction and shape of lines and areas on the curved surface of the earth by displaying the lines and areas as flat. Occasionally the direction of the roads is slightly tilted. This is noticeable when the roads are straight and are laid out along north-south and east-west lines. True north will be slightly different from straight up on the page.
| 428. Does the CD have to be in the CD-ROM drive to run? |
|
Yes. Digital Edition does not need to be in the CD-ROM drive in order to operate, although Digital Edition must be in the drive when loading the program and switching data sets.
If your company has a need to operate Digital Edition without the CD-ROM, please contact
Rand McNally Business Development. They will be able to discuss licensing costs and issues with you.
| 429. Can Digital Edition be set up to operate on a network? |
|
No. Digital Edition is designed as a desktop mapping application only.
| 430. When switching between data sets the map display is blank. Why does this happen and how do I correct this? |
|
Click the PageFinder button.
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| 431. Does the Digital Edition offer cross-street lookups? |
|
Yes. Try it!
| 432. Are there any known hardware conflicts with Digital Edition? If so, what are they? |
|
Yes, we have found a few cases where the video display adapter cannot properly render the Digital Edition maps. This happens on some older laptop computers.
- Toshiba models 780, 660, 440-490 have Neomagic display adapters and do not work with Digital Edition. Updating to the newest available video drivers does not help. There is no known workaround.
- Toshiba models later than 780 (any make) have Trident video cards, and can usually be made to work with Digital Edition. You must change the video driver (the program that runs the video card) to Trident Super VGA.
- All tested versions of Silicon Integrated Systems and Neomagic display adapters fail to work with Digital Edition. Updating to the most recent drivers does not help. There is no known workaround.
To find out what type of display adapter your computer has, click on Start Programs, then Settings, then Control Panel. Select Display. Select the Settings tab, then Advanced. The video driver model should be listed (those steps may vary slightly depending on your operating system).
| 433. How do I rename a User Point? |
|
The query window provides an interface to change point information.
- Verify that the "query window" is displayed by selecting "Query Bar" from the "View" menu.
- With the query/select tool, click on the point location.
- Double-click in the "name" field of the query window. It may take a second to "take."
- Highlight over the existing text.
- Type in desired name and hit "Enter."
| 434. Do I have to have Internet access to run the program? |
|
No. Although Digital Edition relies on Internet Explorer components to run, and Internet Explorer must be installed, Internet access is not required in order to make use of the basic functions of Digital Edition. You do need it in order to download ZIP codes and Census data from the Map Exchange.
| 435. How do I recall downloaded map layers once I've downloaded them? |
|
From the "File" menu, select "Open," then double-click "cache," where you will find your downloaded map layer files. Just double-click the desired file to retrieve the map layer.
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| 436. How can I print a larger area with all street detail? |
|
What you see in the map window on the screen is always what will print. As you zoom out the street detail is removed. Elimination of street detail at higher zoom levels is a neccessary design of the program due to performance issues.
| 437. What is the "ToolBox" product and what capabilities will it provide? |
|
Check here for a full list of its features.
| 438. Why is it necessary for Digital Edition to install Internet Explorer on Windows 95? |
|
The Digital Edition requires some Internet Explorer components. In order to be certain that they are all present and to meet Microsoft's redistribution requirements, the full Internet Explorer must be installed. This is only an issue for Windows 95 users, or for individuals who have uninstalled Internet Explorer from their computer.
| 439. The program will not accept my serial number. |
|
Restart the installation, and enter the serial number in this format: ####-####-####. That is, 3 sets of 4 characters separated by a dash. Make sure your CD is in the CD-ROM while entering the serial number.
| 440. I have lost my serial number, or it will not accept my serial number when entered correctly. What can I do? |
|
Contact Rand McNally Consumer Affairs for a new valid serial number.
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| 441. In the "Address Lookup Can't Find Your Street Name" form, I am unable to use the Limit to County, City, or ZIP feature. It does not display a list of the streets. |
|
This is a known problem with some editions which will be fixed in the next update.
| 442. How do I create custom marker symbols? |
|
The markers used for User Points on the map are Enhanced Windows Metafiles (EMF) files. You will need an EMF editor to create them. For best results, copy an existing Digital Edition marker and use it as a template.
| 443. My installation seemed to be okay but I don't see any text on the map. What's wrong? |
|
Either you are not zoomed in far enough, or there is a problem with the installed fonts. The fonts could have become corrupted or not get loaded. Reboot the computer, then start Digital Edition. If that does not solve the problem, reinstall the application.
| 444. How do I install Digital Edition on Windows NT or Windows 2000? |
|
When installing DIGITAL EDITION on a computer that has the Windows NT operating system, you must have administrator access rights on the computer in order for the installation to complete. Otherwise, critical files may not be copied to the computer and DIGITAL EDITION will not run correctly, if at all.To find out if you have administrator access rights on your computer, check with your system adminstrator. If you do have administrator access rights, follow the standard installation procedures:
- Close all open windows and get your screen to the empty desktop.
- Disable any virus protection software your computer is running. Failure to do this is the single largest cause of problems during installation. Typically, your virus protection software will be shown as an icon on the bottom or left side of the Task Bar. Right-click on this icon and choose Disable.
- Insert the CD-ROM and the DIGITAL EDITION Installation program should start automatically.
- If Autorun is disabled on your computer, start the setup using Start then Run from the Task Bar. Use the Browse button to navigate to your CD-Rom drive, and select Setup.exe. Click Open, then OK.
- Follow all the default prompts through the installation. Remember, the serial number must be entered with capital letters and cannot include spaces.
- Reboot the computer after installation.
| 445. What data changes will occur with the Guide 19 update? |
|
The main update to the IntelliRoute program will be the highway way data that is used to determine HHG and Practical Routes. It is a comprehensive review of commercial traffic road information which makes up the mileages and routes used for rating and dispatch operations. The update also includes an update to 5 digit ZIP codes.
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| 446. Will settings and preferences I have configured in MileMaker SP32 be the same after the Guide 19 update is finished? |
|
We will attempt to preserve most of the user preferences and settings found in the Guide 18 installation and bring them to Guide 19. We advise you review your installation after the update is complete to verify your settings comply with your organization's needs.
| 447. If I am using the LAN version of MileMaker SP32, do I just update the Server for Guide 19 or do I need to re-run client setups? |
|
Once you have updated the files on your server and/or shared drive letter where IntelliRoute resides, you will need to run the setup program inside the /Client folder off of the network drive. This will ensure your workstations have been updated to Guide 19 properly. Please consult the LAN Installation Guide included on your Documentation CD-ROM.
| 448. My Avoid and Prefer settings do not appear on the map after the Guide 19 update. |
|
Due to dramatic changes in Practical Route data and the redrawing of maps used in SP32, we could not ensure that Avoided or Preferred segments that were once highlighted on the Guide 18 reappear after Guide 19. We anticipate, however, that more recent restrictions applied with Guide 19 information may not require users to avoid the same segments as they did in previous Guides.
| 449. Will the MILES32.DLL and LAN Interface be available in Guide 19? |
|
Yes. Both will be supported and executed the same way as they were prior to the update.
| 450. What's the difference between HHG and Practical Route? |
|
HHG, or Household Goods as it is known, is the standard mileage guide that Shippers and Carriers use to negotiate rates for freight. It is the shortest legal highway mileage from two points, which an 80,000 trailer may take. The calculation does not consider time as a factor, thus the route may take more driving time, but accomplish less miles. The Practical Route is the most time efficient method of driving.Practical Routes tend to be the more desirable route of travel, and also may be used for calculating Fuel Tax reporting. Both are based on a 53' trailer length and 13'6" clearances.
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| 451. How do I get State Mileage Breakdown for my route? |
|
An easy way to select SMB is to go to the ROUTES menu. Then select HHG Full Route with SMB or Practical Route with SMB. This will then display the city entry dialogue box where the "with SMB" radial button can be selected. Once the route is calculated, State Mileage for each state traveled will be at the lower left of the itinerary screen.
| 452. When I type in a city and state inside the Mileage Inquiry box, nothing happens. |
|
Be sure and check the format of your city. Points need to be entered as City Name-comma-two letter state abbreviation. There is no space between the comma and the state code. (Example: ST LOUIS,MO)
You may also enter a 5 digit ZIP code, SPLC, Latitude and Longitude, and junction as a location entry.
| 453. I'm putting in MX for the state code of Mexico. Why are no cities being listed? |
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When entering Mexican points, you must also enter a state code for the respective state that the city you are using resides. All Mexican points are to be entered in the same manner that U.S. and Canadian locations are used. For a complete description of state abbreviations, choose the REFERENCE menu, and select Abbreviations.
For example: Mexico City must be entered as "Mexico City,DF" This indicates it is in the state of Distrito Federal.
| 454. When I used MileMaker SP32 through the interface, I received "Error 66" when passing a ZIP code. It is a valid ZIP, but I cannot retrieve mileage. |
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Some ZIP codes have multiple postal regions. The error value indicates that multiple cities share this ZIP code address. To ensure that you always receive a mileage from this area, you may want to use Default ZIP Code processing. Within the MileMaker program, go to the FEATURES menu, select Route Processing Options, and turn on Default ZIP Code processing. This will enable the system to select the default city where the post office is located. For Practical Routes, this may be a junction or suburb nearest the actual ZIP Code district.
| 455. I have tried to zoom down to the map level of a town, but I do not see city streets. |
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MileMaker SP32 is not an Address to Address application. We do offer a Streets Module within our IntelliRoute suite of products. Please contact your Rand McNally account Manager for details.
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| 456. My toolbars that used to be at the top of the screen have disappeared. Can I get them back? |
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Within MileMaker, go to the VIEW menu, and select Show Toolbar. This will toggle the visibility of the large icon shortcut keys.
| 457. I would like to build an application to call your program automatically. Do you have an API? |
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MileMaker SP32 has a DLL library which may be opened and passed origin and destination pairs. This library, MILES32.DLL, is located in the C:\Program Files\Rand McNally\MMAKER32\bin folder. Examples in Visual Basic and C++ on how to call the DLL from an outside program are available within the MMAKER32\Examples\ folder.
| 458. I do not have an \Examples folder. (as referenced in previous question) |
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When you installed, you had the opportunity to install the DLL and Example files components. If you need these resources and API, please contact our Technical Support Department at (800) 234-4069 and we can arrange sending you the appropriate software.
| 459. When I go to reinstall the software, it requires an unlock code. |
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You will need to contact our Customer Service department or your Account Manager to authorize another installation or re-load of the MileMaker software. Both are available at 1-800-234-4069.
| 460. When I attempt to launch the MileMaker SP32 program, I receive the message: "Initialization of Client failed: Closing Application." |
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This problem is usually attributed to inadequate permissions for the user running the application. Please ensure that the folder that SP32 was installed has Full Control access granted to users.
Also, the Registry Key HKEY_LOCAL_MACHINE\SOFTWARE\Rand McNally on the workstation needs to grant "Full Control" to users who execute the program at the desktop level.
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| 461. How do I avoid printing the map and the cover sheet every time I print a Practical Route? |
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To turn off the printing of these sheets, go to the FILE menu, select Print, and then uncheck Route Summary Page and Overview Map page. You may also click the drop down menu to the left of these checkboxes to specify what would want to appear on the printer.
| 462. Why does Optimization stay grayed out when I do a Mileage Inquiry? |
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Optimization will only work once you have 3 or more points in a route. The purpose is to generate a stopover order that is the most time efficient regardless of how the points are entered. You may also specify a particular destination that will ensure that the trip ends at a certain city.
| 463. Is there a way to see my route on the map, after an HHG route has been calculated? |
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Since HHG is a rating mileage, drivers generally do not actually drive the itinerary generated. The Practical Route, however, is a more driver accepted path to a destination that is why maps are provided.
| 464. What does the asterisk (*) and pound (#) signs next to the cities listed when I enter a ZIP code? |
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The * denotes the default city choice for an HHG mileage calculation. The city with this note is typically the city where the post office is located. The # denotes the default city or location for Practical Route inquiries. The Default ZIP code processing feature will utilize these selections when it is enabled.
| 465. I am getting an "Internal Logic Error" when calculating a route. What's the deal? |
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This error could mean one of two things:
- Trailer Life was installed over a previous version of TripMaker™, or was installed without a directory being specified.
If this is the case, try removing Trailer Life completely from your system using Control Panel – Add/Remove Programs, manually deleting the directories, and reinstalling Trailer Life .
For assistance with this, please call us at 866-762-8324.
- There is a problem with the origin/stopover/destination combination.
If this is the case, please call Rand McNally Tech Support at 866-762-8324 so that we may suggest alternatives and/or a fix for your particular route.
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| 466. I cannot find my address in Trailer Life. Help please. |
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Here are some tips when searching for addresses:
- Don't use capital letters. Searches yield more thorough results using lowercase (e.g. "100 elm street").
- Don't put punctuation at the end of abbreviations.
- You do not need to enter the entire street address. For example, instead of "100 elm lane," enter "100 elm."
- Make sure the CD is in the CD-ROM drive (the address database is on the CD).
- Generally speaking, the looser your address search, the better. If you put in an exact address, Trailer Life 2002 will only look for an exact match.
Also, please keep in mind that Trailer Life will only find addresses in the 82 inset cities denoted by a large black box on the map.
| 467. I am running Trailer Life on Windows XP or Windows 2000. When I click on Modify Trip the program crashes or I get an "Element Not Found" error. |
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Download our update to correct this problem.
| 468. I cannot use the Avoid/Prefer feature. What can I do about this? |
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To fix the "Avoid/Prefer" bug, do a search for the following files on your C: drive:
- RtLink.dat
- SegAvoid.dat
- SegPrefr.dat
You might have multiple results so make sure you choose the one that has the path of:
"C:\Program Files\Trailer Life RV Campground Finder 2002\data
When files are located you'll right click on the file and then go to Properties. In the Properties box you'll want to remove the check in the Read-only box. Hit APPLY, then OK.
Repeat this process for all three files listed above, then retry the Avoid/Prefer feature.
| 469. I noticed problems with the Rand McNally Trailer Life application after installing the latest version of eFax or j2 Messenger. What can I do to correct this? |
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It has been noticed that the latest versions of eFax or j2 Messenger may affect our programs. If you have installed the latest version of eFax or j2 Messenger in your system then please follow the below steps in order to continue working with all Rand McNally applications.
- Click on START, then PROGRAMS, then EFAX/J2 Messenger, then Messenger Tools.
- Then select LIVE MENU SETTINGS.
- Click on HIDE ALL.
- Then click on OK.
You will then get a message stating that you need to restart your system, please do so.
After successful restart of your system, you can continue using the Rand McNally application.
| 470. Maps will not print when I choose Print from the File menu. |
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New Media software requires the latest printer driver when printing maps. Some printer companies do not send the latest driver in the box, nor is the latest driver contained on the Windows® disks. Contact the printer manufacturer to obtain the latest printer driver.In some cases the printer driver is the latest available, but it has an inherent conflict with the video driver. In order to test this, switch the video driver to SuperVGA 640 x 480 x 256 colors. If the printer then prints properly, the printer driver may have a conflict with the video driver.
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| 471. How do I turn off Terminate and Stay Resident (TSR) programs in Windows95? |
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See the instructions for Installing Programs in Windows® 95.
| 472. The map of the United States doesn't appear when I start TripMaker. |
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Check to be sure the CD-ROM is in the CD drive. If it is, select Displayfrom the Map menu and then select Elements from the submenu. Click Select All and OK to display all map elements.
| 473. TripMaker only prints one page or doesn't print at all. |
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TripMaker depends on the printer driver to properly determine the settings for the printer. If TripMaker is not printing or printing only one page, the driver may not be determining the program needs properly. This means the print driver may need to be updated. Contact the printer manufacturer for the latest printer drivers.
| 474. When I enter city name I get the message " File not found." |
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TripMaker was not installed properly. Try reinstalling, using the appropriate instructions for either Windows® 95 or Windows® 3.1x.
| 475. How do I Avoid or Prefer a particular road segment? |
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If you have calculated a trip, follow these instructions: - Double-click the itinerary entry for the Highway/Road you want to avoid or prefer. The map zooms in on this road segment, which will be highlighted in pink.
- Click the road segment in the map view. A label appears identifying the road.
- Click the road label. A shortcut menu appears.
- Select Avoid/Prefer Segmentfrom the menu. The Avoid/Prefer Highway Segment dialog box appears.
- Click OK to confirm that you wish to avoid/prefer this road segment. The map appears with no trip route and the specified road segment is highlighted in red or green.
- On the toolbar, choose the Calculatebutton to calculate a new trip route avoiding/preferring this road segment.The new route appears on the map.
- Choose Close on theTrip Summary dialog box.
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| 476. I can't print a city map. |
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TripMaker depends on the printer driver to properly determine the settings for the printer. If it is not printing an inset map, the driver may not be determining the needs properly and the print driver may need to be updated. Contact the printer manufacturer for the latest printer driver. If the computer is not displaying 256 colors, it may also corrupt a print file and not print properly. Switch the computer to Super VGA 640 x 480 x 256 colors to test printing.
| 477. How do I print the itinerary only? |
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On the File menu, click Print. In the section of thePrint dialog box labelled Print: TripPack, select Trip Itineraryfrom the list box.
| 478. The videos aren't playing in TripMaker. |
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The videos need Video for Windows to play properly. Make sure that Video for Windows is installed properly. You can reinstall Video for Windows by opening Program Manager and clicking Run in the File menu. In the Rundialog box, type:
d:\vfw11e\Setup.exe
at the command line. For Windows® 95 click the Start button and then click Run. In the Run dialog box, type:
d:\vfw11e\setup.exe
| 479. I get the message "Quitting: unable to load d:\inset\filename.ins". |
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The computer may be running out of memory. Quit other programs that may be running. Also, the computer might not be displaying 256 colors; switch to Super VGA 640 x 480 x 256 colors to test the loading of the maps.
| 480. I get an error in module 16M_640.DRV. |
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The computer is currently set to display more that 256 colors. Try switching to Super VGA 640 x 480 x 256 colors to test the video driver.
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| 481. I get a stack or page fault while using TripMaker. |
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The computer is currently set to display more that 256 colors. Try switching to Super VGA 640 x 480 x 256 colors to test the video driver.
| 482. TripMaker 96 and StreetFinder 96 are both installed but the icons for task switching are not available. |
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Run Tmpatch.exe from the StreetFinder Western CD-ROM to upgrade TripMaker and then restart the computer.
| 483. How do I install Tmpatch from the StreetFinder Western CD-ROM? |
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For Windows® 3.1, open Program Manager and click File and then clickRun. In Windows® 95, click the Start button, then click Run..At the command line of the Run dialog box, type:
d:\tmpatch
| 484. I want to use different stopovers on my way to and from a destination. Can I do this with TripMaker? |
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To use different stopovers on the way to and from a destination, enter as your destination the final stopover you will make before returning home. Let's say you want to make a trip from Chicago, IL, to St. Louis, MO. On the way there, you want to stop at Springfield, IL; on the way home, you want to stop at Normal,IL. To create this route, enter the information logically. Thus, Normal, IL would be the destination, because that is the last stop that you will make before returning to Chicago, IL. Stopovers must be Springfield, IL and St. Louis, MO with a duration of overnight. Round Trip must be checked to return from Normal, IL to Chicago on the way home.
| 485. How can I tell TripMaker that I want to drive from 6:00 p.m. to 6:00 a.m.? |
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To drive all night, use the Adjust Trip Timing dialog box. The first day of your trip should have a trip time from 6:00 p.m. to 11:59 p.m. The next day of the trip should have a trip time from 12:00 a.m. to 6:00 a.m. This will make TripMaker calculate the trip time from 6:00 p.m. to 6:00 a.m.
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| 486. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
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This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again.Installing Programs in Windows ® 95 or Windows® 3.1x. will tell you how to quit TSR programs.
| 487. The map of Canada seems to be missing some road labels. |
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Our programmers have created an update for both the Windows ® 95 and 3.1 versions.For Windows ® 95, follow these steps: - Download the Windows ® 95 update by clickingWindows® 95 update.Save the update to:
C:\Program Files\Rand McNally\Rand McNally TripMaker\Data - Close your browser, TripMaker, and any other programs that are running.
- In Windows Explorer, double-click the win95patch.exe file. This is a self-extracting archive that contains the following files:
Patch.rtd
Readme2.txt
Patchw32.dll
Patch.rpt
Tm95ptch.exe
- Double-click Tm95ptch.exe. You will be asked to install the update into the TripMaker data directory. If you used the standard installation, the full path will be:
C:\Program Files\Rand McNally\Rand McNally TripMaker\Data
Note: After you install the update, keep it in your TripMaker data directory. If you need to reinstall TripMaker, you will also need to reinstall the update. For Windows ® 3.1, follow these steps: - Download the Windows ® 3.1 update by clicking Windows ® 3.1 patch.Save the update to:
C:\TripMaker\Data - Close your browser, TripMaker, and any other programs that are running.
- In Program Manager, double-click the Patch31.exe file. This is a self-extracting archive that contains the following files:
Data.exe
Readme2.txt
Patchw.dll
Patch.rpt
Patch.rtd
Tmpatch.exe
- Double-click Tmpatch.exe. You will be asked to install the update into the TripMaker data directory. If you used the standard installation, the full path would be:
C:\TripMaker\Data
Note: After you install the update, keep it in your TripMaker directory. If you need to reinstall TripMaker, you will reinstall the update.
| 488. When I tried to install TripMaker, my virus program indicated the file Hwy2.ids was infected with the Ccc1.381 virus. |
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The Ccc1.381 virus can only infect .exe or executable files. However,the Hwy2.idx file shares some characteristics with the Ccc1.381 virus. These characteristics trigger the error message from your virus program. To avoid these error messages, quit the virus program before you install TripMaker.
| 489. When I try to print a map with my laser printer, I get a "print overrun" error message. |
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If you are using a laser printer that does not have sufficient memory, you will receive a "print overrun" error message and/or partial map images. Add memory to your printer or turn off some of the map elements,including attraction icons, to reduce the size of the print file.On HP LJ printers, a "print overrun" error message might indicate the graphics are too complex for printer resources. To solve this problem, click Print from the File menu. In the Printdialog box, click Printer Properties and set the Graphics Mode toRaster, or, in the Font selection, select the Print True Type as Graphics option.
| 490. I installed TripMaker with the Full Hard Drive option. Then, when I tried to avoid/prefer a road, I got the error message "This feature is only available if TripMaker was installed using the 'Full Hard Drive' installation option." What should I do? |
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The line "InstallType=10" should be added to the "[INSTALL]" section in the Trpmaker.ini file in the C:\Windows directory. The Trpmaker.ini file can be edited with the Notepad program, which can be found in the Accessories group.
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| 491. When I try to connect to the Internet with America Online, TripMaker does not recognize the America Online Web browser. |
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America Online's Web browser is not compatible with TripMaker but you can still use the America Online dialer, in conjunction with another compatible browser such as Netscape or Internet Explorer, to gain access to TripMaker's Internet feature. On the Tools menu, click Internet Access, Browser Setup, and select Netscape, Internet Explorer, or any other compatible browser that is already installed on your computer. Minimize TripMaker. Then start America Online and select Internet from the main AOL screen. Minimize AOL before returning to TripMaker. When you select any of the Internet buttons within TripMaker, the program will use your browser with the AOL dialer. Once you have finished exploring the Internet, don't forget to quit your AOL session.
| 492. How do I install TripMaker to a laptop using Windows 95? |
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If the laptop has a CD-ROM drive, choose the Full Hard Drive installation option from the Setup program.If the laptop does not have a CD-ROM drive, you can use the Laptop option or a direct cable connection to install TripMaker to your laptop. To use the Laptop option, install TripMaker on a computer that does have a CD-ROM drive, selecting the Laptop option from the Setup program. This option will create a set of 21 floppy disks, which can be used to install TripMaker on a laptop. (The disks must be formatted before you begin the installation process. Be sure to set aside at least an hour for this procedure. If you need to stop the process before you make all 21 disks, you will need to start over again.) The Laptop option will allow TripMaker to function without the CD-ROM, but you will not be able to gain access to the multimedia features. If you want to gain access to the multimedia features from your laptop, follow the Windows ® 95 Help instructions for using the Windows direct cable connection. This will allow a full installation with multimedia. Note that this technique may take as long as several hours, depending on the type of cable used.
| 493. At times when I search for Hotels, Restaurants & Attractions, then click on "More Info" the following message appears: "WINHLP32.dll error. |
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Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer. Use the following steps:
- Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
| 494. Why do I have a few blank screens in my "Profile Guide"? |
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Delete the "PVTIME.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
| 495. When I try to set my travel dates, no calendar appears and I get a message saying "Unsupported operation was attempted". |
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Delete the "msacal70.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
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| 496. After I print and then restart my system I receive an error that reads. "invalid page fault in module MFC40.DLL. |
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CAUTION: Create a backup of your system before performing these steps.Click on the START button. Go to RUN and type in REGEDIT. This opens the Windows Registry Editor. Click the "+"box in front of HKEY_CURRENT_USER. This will open a list of subfolders. Click the "+"box in front of SOFTWARE. This will open another layer of subfolders. Click the "+"box in front of Rand McNally. This will open yet another layer of subfolders. Click the "+"box in front of either TripMaker or Streetfinder, whichever program the error occurs with. This will open a list of subfolders starting with Color, a number of Control Bars, Daytips, etc. Highlight ControlBar0 and press delete on your keyboard. Continue to delete all the Control Bars, including Control Bar summary. Close out of the registry editor.
| 497. Is TripMaker '97 supported under Windows NT? |
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TripMaker '97 was not supported in nor created for an NT environment. TripMaker '98 versions are compatible with NT 4.0. Please check our web site for more information. The upgrade order line is (800) 671-5006.
| 498. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
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This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again.
Installing Programs in Windows® 95 will tell you how to quit TSR programs.
If any of the following scenarios occur, you need to go to our download area and download our latest TripMaker update:
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All TSR programs are closed, and installation still results in an error message. |
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Hourglass or CD-ROM light is on and the disk is spinning constantly, but the program doesn't do anything. |
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Installation results in one of the following error messages:
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"The installer was unable to transfer D:\setup\WinSys\*.dll to C:\WINDOWS\SYSTEM\."
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"An error has occurred during the move data process" -106
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"Unable to remove shared file PL_PLACE.dll..."
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"...MSVCRT.dll..."
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"...MFC42.dll..."
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Any error indicating that a .dll file is unable to transfer during installation.
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If any of the following errors are received, you will need to contact Technical Support for the latest update to be sent.
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INSO576 caused an invalid page fault in module xxxxx.dll |
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"Setup is not a valid Win32 application". |
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Exception in setup.exe |
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"Setup unable to load installation script file". Error 423 |
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"Setup unable to initialize the installation program". Script file may be bad. Error 502 |
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"Unknown caused an exception C0000006H in module Unknown... |
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"Unable to run setup.exe" Win exe. #0 |
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"Setup is unable to decompress and copy all of the program files needed to proceed with the installation". Please contact your vendor error 112. |
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When InstallShield suddenly stops at 99%. |
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| 499. I am using Netscape as my browser. When I try to access any of the Internet options, the Location box displays "%1" and the browser displays an error message. |
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You can fix this problem by upgrading to the latest version of the Netscape browser.
| 500. I connected to online reservations pages from my TripMaker CD-ROM, but experience difficulty when I visit the Travel Store Website. |
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The Reservations Online button in TripMaker makes it quick and easy to connect directly to the reservations section of the Rand McNally Website. You may experience difficulties, however, connecting from there to other sections of the Rand McNally Website and the Rand McNally Travel Store. We recommend you close the reservation page and return to TripMaker once you have made your booking. Click the Rand McNally Online button on the Guides dialog to connect from the CD-ROM to the Rand McNally homepage and to browse the Travel Store.
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| 501. When I try to connect to the Internet with America Online, TripMaker does not recognize the America Online Web browser. |
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America Online's Web browser is not compatible with TripMaker but you can still use the America Online dialer, in conjunction with another compatible browser such as Netscape or Internet Explorer, to gain access to TripMaker's Internet feature. On the Tools menu, click Internet Access, Browser Setup, and select Netscape, Internet Explorer, or any other compatible browser that is already installed on your computer. Minimize TripMaker. Then start America Online and select Internet from the main AOL screen. Minimize AOL before returning to TripMaker. When you select any of the Internet buttons within TripMaker, the program will use your browser with the AOL dialer. Once you have finished exploring the Internet, don't forget to quit your AOL session.
| 502. How do I install TripMaker to a laptop using Windows 95? |
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If the laptop has a CD-ROM drive, choose the Full Hard Drive installation option from the Setup program.If the laptop does not have a CD-ROM drive, you can use the direct cable connection to install TripMaker to your laptop.
| 503. My system contains a 3-Com network card. When I launch TripMaker, the 3-Com diagnostic starts. |
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This will not affect TripMaker. Close the diagnostic window and proceed with TripMaker.
| 504. Does this software contain printer drivers for Windows 95 or NT? |
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No, all printing is controlled by the Windows printing system. You will need to get drivers from Microsoft or from your printer manufacturer.
| 505. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
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Follow the same instructions found in the Users Guide. When the drive path is changed make sure a Folder name follows. For example, d:\trpmaker98.
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| 506. Why do I receive an "xxxxxx.dll error" when I try to print? |
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Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps:
- Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
| 507. After entering my Origin/Destination and clicking on calculate route... "Tripmaker caused an invalid page fault in module ROUTER.DLL. |
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There may be a problem with the specific Origin/Destination combination, try replacing either with a nearby city to plan the correct route. Please let us know of the omission; include Origin/Destination and any Stopovers. You can E-mail your omission to: Software Technical Support.
| 508. The program locks up during the calculation of a trip. A message appears "xxx Icon Error, that selection is not available." |
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This occasionally occurs with certain Video cards. Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps:
- Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
- Recalculate your trip.
| 509. Why do I have a few blank screens in my "Profile Guide"? |
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Delete the "PVTIME.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
| 510. When I try to set my travel dates, no calendar appears and I get a message saying "Unsupported operation was attempted". |
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Delete the "msacal70.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
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| 511. Do I have to uninstall the older version before installing the latest edition? |
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The 98 version has an uninstaller. When it detects the existing version answer "yes" to all questions.
| 512. How do I locate the multimedia features? |
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There is a misprint in the Users Guide. The Gallery button only appears in the TripMaker Deluxe version. However, these features can be accessed in this program. Park maps and Panoramic Lookouts are available for certain cities. Use the Find Dialog box to locate National Parks or Panoramic Lookouts, click on the label to display the drop-down menu, and choose Show Interactive Map. Several icons may appear on the label, which will show you what multimedia feature is available for the particular attraction. Either of these icons will appear on the label: small map symbol, camera, or video camera.
| 513. When I get to the dates to travel, no calendar appears and a message stating that an "Unsupported operation was attempted" has occurred. |
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Delete the "msacal70.ocx file" from the C:\Windows\System directory and reinstall the Rand McNally TripMaker.
| 514. The drop-down menus showing at the top are extremely slow? Why is this? |
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This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with Windows 98's hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance. You can do this by right clicking on your Win98 desktop.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer
| 515. Why do I have a few blank screens under the "Profile Guide". |
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Delete the "PVTIME.ocx file" from the C:\Windows\System directory and reinstall the Rand McNally TripMaker.
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| 516. When installing TripMaker I receive the error "Isset_se Caused a General Protection Fault in Module SETUP.EXE" |
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This can be caused by some anti-virus programs that conflict with the installation program.. To correct this, disable the anti-virus program during the installation.
| 517. When I try to install the program, I get an error message indicating "Failed to self-register". Why is this? |
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This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.
| 518. Why when I try to print I get a "Enter an Integer between 1 and 10" error? |
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Please go into Print Setup and make sure the correct Printer is "Set As Default" or Reset Default. Also, try printing from "Print Guide".
| 519. After I map a trip and click on "More Info". The following message appears; WINHLP32 caused a stack fault in module KERNEL32.DLL". |
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The video card is configured for a 32-bit color palette. Change the color palette to High Color (16-bit) or 256 colors. To change your display settings, do the following:1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Display icon.
3. Click the Settings tab.
4. In the Color Palette box, select High Color (16-bit) or 256 colors.
5. Click OK. If you are prompted to restart your computer, click Yes.
| 520. When I try to install the program, I get an error message indicating that certain files are not available. Why is this? |
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This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again.
Installing Programs in Windows® 95 will tell you how to quit TSR programs.
If any of the following scenarios occur, you need to go to our download area and download our latest TripMaker update:
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All TSR programs are closed, and installation still results in an error message. |
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Hourglass or CD-ROM light is on and the disk is spinning constantly, but the program doesn't do anything. |
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Installation results in one of the following error messages:
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| • |
"The installer was unable to transfer D:\setup\WinSys\*.dll to C:\WINDOWS\SYSTEM\."
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| • |
"An error has occurred during the move data process" -106
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"Unable to remove shared file PL_PLACE.dll..."
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"...MSVCRT.dll..."
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"...MFC42.dll..."
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Any error indicating that a .dll file is unable to transfer during installation.
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If any of the following errors are received, you will need to contact Technical Support for the latest update to be sent.
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| • |
INSO576 caused an invalid page fault in module xxxxx.dll |
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"Setup is not a valid Win32 application". |
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Exception in setup.exe |
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"Setup unable to load installation script file". Error 423 |
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"Setup unable to initialize the installation program". Script file may be bad. Error 502 |
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"Unknown caused an exception C0000006H in module Unknown... |
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"Unable to run setup.exe" Win exe. #0 |
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"Setup is unable to decompress and copy all of the program files needed to proceed with the installation". Please contact your vendor error 112. |
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When InstallShield suddenly stops at 99%. |
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| 521. I am using Netscape as my browser. When I try to access any of the Internet options, the Location box displays "%1" and the browser displays an error message. |
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You can fix this problem by upgrading to the latest version of the Netscape browser.
| 522. I connected to online reservations pages from my TripMaker CD-ROM, but experience difficulty when I visit the Travel Store Website. |
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The Reservations Online button in TripMaker makes it quick and easy to connect directly to the reservations section of the Rand McNally Website. You may experience difficulties, however, connecting from there to other sections of the Rand McNally Website and the Rand McNally Travel Store.We recommend you close the reservation page and return to TripMaker once you have made your booking. Click the Rand McNally Online button on the Guides dialog to connect from the CD-ROM to the Rand McNally homepage and to browse the Travel Store.
| 523. When I try to connect to the Internet with America Online, TripMaker does not recognize the America Online Web browser. |
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America Online's Web browser is not compatible with TripMaker but you can still use the America Online dialer, in conjunction with another compatible browser such as Netscape or Internet Explorer, to gain access to TripMaker's Internet feature. On the Tools menu, click Internet Access, Browser Setup, and select Netscape,Internet Explorer, or any other compatible browser that is already installed on your computer. Minimize TripMaker. Then start America Online and select Internetfrom the main AOL screen. Minimize AOL before returning to TripMaker. When you select any of the Internet buttons within TripMaker, the program will use your browserwith the AOL dialer. Once you have finished exploring the Internet, don't forget to quit your AOL session.
| 524. How do I install TripMaker to a laptop using Windows 95? |
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If the laptop has a CD-ROM drive, choose the Full Hard Drive installation option from the Setup program. If the laptop does not have a CD-ROM drive, you can use a direct cable connection to install TripMaker to your laptop.
| 525. My system contains a 3-Com network card. When I start TripMaker, the 3-Com diagnostic starts. |
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This will not affect TripMaker. Close the diagnostic window and proceed with TripMaker.
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| 526. TripMaker does not detect my GPS unit. |
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Please make sure the proper GPS type has been selected in the GPS menu. For more help in using GPS, see Getting the Most from GPS.
| 527. Does this software contain printer drivers for Windows 95 or NT? |
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No, all printing is controlled by the Windows printing system. You will need to get drivers from Microsoft or from your printer manufacturer.
| 528. I would like to see more campground and Mobil Travel Guide® information in TripMaker Deluxe 1998. Will that happen soon? |
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Check the Rand McNally Web site in the coming weeks for a free, downloadable TripMaker update that will increase the already abundant amount of travel information offered in our product.
| 529. How do I install on a computer with more than one hard drive or more than one partitioned drive? |
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Follow the same instructions found in the Users Guide. When the drive path is changed make sure a Folder name follows. For example, d:\trpmaker98.
| 530. Why do I receive an "xxxxxx.dll error" when I try to print? |
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Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps:
- Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
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| 531. After entering my Origin/Destination and clicking on calculate route... "Tripmaker caused an invalid page fault in module ROUTER.DLL. |
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There may be a problem with the specific Origin/Destination combination, try replacing either with a nearby city to plan the correct route. Please let us know of the omission; include Origin/Destination and any Stopovers. You can E-mail your omission to: Software Technical Support.
| 532. The program locks up during the calculation of a trip. A message appears "xxx Icon Error, that selection is not available." |
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This occasionally occurs with certain Video cards. Close all TSRs (Terminate and Stay Resident programs). They will be restored when you restart the computer.Use the following steps:
- Press Ctrl-Alt-Del once. A Close Programs list will appear.
- Highlight any program, EXCEPT Explorer & Systray (optional).
- Click on End Task. The list will disappear.
- Repeat these steps until ONLY Explorer and Systray are left on the list.
- Recalculate your trip.
| 533. Why do I have a few blank screens in my "Profile Guide"? |
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Delete the "PVTIME.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
| 534. When I try to set my travel dates, no calendar appears and I get a message saying "Unsupported operation was attempted". |
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Delete the "msacal70.ocx file" from the C:\Windows\System directory and reinstall Rand McNally TripMaker.
| 535. Do I have to uninstall the older version before installing the latest edition? |
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The 98 version has an uninstaller. When it detects the existing version answer "yes" to all questions.
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| 536. How do I use my Palm Pilot with TripMaker? |
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The TripMaker 1999 version is now programmed with a new feature that enables you to send your Trip Summary, Trip Itinerary, and all Reservation information to your Palm Pilot for later viewing. In order to do so, you must install a utility "Tripnote" into your Palm Pilot to view these files. After you have successfully installed the software:- Click on START, Programs, Palm Desktop, and Palm Install Tool
- Next, click on Add and an OPEN dialogue box should appear defaulting to the "Palm" directory. You should see a file labeled "Tripnote.prc," which has been copied to that directory during the installation of our software. (NOTE: If the file is not there, the original file is located on the CD. Just use the "Look in" to browse the CD under ..PDA\PILOT\ )
- Open the file and click DONE. Tripnote will be installed to your Palm Pilot the next time you HotSync
- Click on START, Programs, Palm Desktop, and HotSync Manager.
- Click the HotSync button on your Palm Pilot carriage to transfer the Tripnote program to your Palm Pilot. (NOTE: Make sure that your Palm Pilot is placed on the carriage before you HotSync)
- The "Tripnote" should now appear on the list of programs when you open your Palm Pilot.
- Within Tripnote there will be a list of your files from our software (if any). In addition, there will be two buttons DETAILS, DIRECTIONS, RESERVATIONS, and DELETE at the bottom.
- These files will appear whenever you send any file from our software and HotSync it to your Palm Pilot.
| 537. When I get to the dates to travel, no calendar appears and a message stating that an "Unsupported operation was attempted" has occurred. |
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Delete the "msacal70.ocx file" from the C:\Windows\System directory and reinstall the Rand McNally TripMaker.
| 538. The drop-down menus showing at the top are extremely slow? Why is this? |
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This issue seems to involve the use of some higher end video adapters as well as some 3D cards. The performance of these cards will sometimes conflict with Windows 98's hardware acceleration features. You can lower hardware acceleration without adversely affecting overall performance. You can do this by right clicking on your Win98 desktop.1. Click on PROPERTIES
2. Click on SETTINGS
3. Click the ADVANCED button and click the PERFORMANCE tab. Lower the slider until its only one notch to the right. Restart your computer
| 539. Why do I have a few blank screens under the "Profile Guide". |
|
Delete the "PVTIME.ocx file" from the C:\Windows\System directory and reinstall the Rand McNally TripMaker.
| 540. When installing TripMaker I receive the error "Isset_se Caused a General Protection Fault in Module SETUP.EXE" |
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This can be caused by some anti-virus programs that conflict with the installation program.. To correct this, disable the anti-virus program during the installation.
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| 541. When I try to install the program, I get an error message indicating "Failed to self-register". Why is this? |
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This error message indicates that one or more Terminate and Stay Resident (TSR) programs are still running on your computer. When you see this error message, cancel installation and quit all TSR programs before you try to install the program again. Installing Programs in Windows® 95 will tell you how to quit TSR programs.
| 542. Why when I try to print I get a "Enter an Integer between 1 and 10" error? |
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Please go into Print Setup and make sure the correct Printer is "Set As Default" or Reset Default. Also, try printing from "Print Guide".
| 543. After I map a trip and click on "More Info". The following message appears; WINHLP32 caused a stack fault in module KERNEL32.DLL". |
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The video card is configured for a 32-bit color palette. Change the color palette to High Color (16-bit) or 256 colors. To change your display settings, do the following:1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Display icon.
3. Click the Settings tab.
4. In the Color Palette box, select High Color (16-bit) or 256 colors.
5. Click OK. If you are prompted to restart your computer, click Yes.
| 544. What GPS units will work with TripMaker? |
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These are some of the units that have been shown to be compatible with TripMaker.NMEA 2.0
NMEA 1.5
Garmin
Trimble
Eagle
Sony/ETAK
A general rule of thumb: Avoid units that are not NMEA compatible. Also avoid units that require any soldering to create PC connection cables unless you feel comfortable doing this. Please consult the GPS documentation regarding setup for these units.
| 545. Why can't I find my address in TripMaker 2000? |
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TripMaker was designed primarily as a trip planning tool rather than a street-level address database and mapping program. TripMaker does contain detailed street-level maps for 82 major cities and vacation destinations. StreetFinder 2000 contains detailed street-level maps for the entire USA. If you feel that StreetFinder would be more suitable for your needs, please call us toll free at 866-RMC-TECH (866-762-8324) and we can arrange for an exchange.
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| 546. What are "TripMarkers" and how do I use them? |
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With Trip Markers you can choose your own origin/destination/stopovers in TripMaker 2000. Here's how it works: - Open TripMaker 2000 and click on the pin icon in the lower left hand corner of the screen.
- You will see 3 pin icons: green is for origin, light blue for stopovers and red for destination.
- Click the green pin icon and your cursor turns to a pin. Click the pin anywhere on the map. This becomes your origin.
- Do the same with the light blue pin to add stopovers. When you are done adding stopovers, click the red pin and drop it on the map. This becomes your destination.
TripMaker will now calculate and route your trip based on your pin placement. This is a handy feature if your trip planning includes those "out of the way" places.
| 547. I want to travel a stretch of road during my trip, but cannot get TripMaker to include it in my route. How can I force TripMaker to route me over a particular section of road? |
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To do this, you need to designate specific road segments as preferred or required for your route. TripMaker will try to use a preferred segment in your route, but may not do so if calculations indicate that the segment is not a practical way to travel. A required segment (also called a "via") will definitely be used in your route. To set a road segment as preferred or required, position your cursor over the road segment and click the right mouse button. You can select Prefer Segment or Require Segment from the menu that appears .
| 548. I didn't get a manual with my program and I need instructions. What should I do? |
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You can get help instantly by pressing the Help button in any dialog box or referring to the help topics available through the Help menu. If you need more help you may also contact technical support toll free at 866-RMC-TECH (866-762-8324).
| 549. We have an RV. How will TripMaker 2000 help me plan my trip? |
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We're glad you asked! New in this year's edition is the RV Planner. To access this feature, simply plan your trip, then click on TOOLS/RV PLANNER. You can select from Find RV Services, Show RV Exits, or Find Campgrounds along your route.
| 550. What rebates are being offered for TripMaker 2000? |
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There is a $20 rebate offer for TripMaker Deluxe 2000 Edition. You must purchase the software by August 31, 2000 and coupons must be postmarked by September 30, 2000. The suggested retail price of this software package is $49.95.
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| 551. I have a Palm Professional. Can I get MapShots to work? |
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Yes. Make sure your Palm Professional has 2 MB of memory or more and you are running the latest system update for the Palm OS. You can obtain the latest OS at www.palmpilot.com.
| 552. What GPS units are compatible with TripMaker Deluxe 2000? |
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Below are some of the units that have been tested and found to be compatible with TripMaker Deluxe 2000: - Rand McNally GPS Unit
- Other NMEA 2.0
- Other NMEA 1.5
- Garmin (newer and older units)
- Magellan
- Trimble
- Eagle
Sony/Etak A general rule of thumb: Avoid units that are not NMEA-compatible. Also avoid units that require any soldering unless you feel comfortable doing this. Look for units that either connect via a PCMCIA card or serial/parallel port. Please consult the GPS documentation regarding setup for these units.
| 553. When I start my GPS session, the map shows me in Chicago, even though I'm somewhere else. Whats wrong? |
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You are seeing the GPS demo file being replayed. Stop your current GPS session, then select SETTINGS on the GPS menu. Select the monitor option in the GPS Parameter dialog box. This will put your GPS in monitor mode and show your current position. There are 3 GPS modes: - Monitor - This monitors your current "real-time" position.
- Monitor and Record - This allows you to record your route for future playback. When selecting this mode, click on SELECT FILE. You will be prompted to name the file to which you want to save your recorded route.
- Playback - In this mode, you can select from any previously recorded routes and play them back. When selecting this mode, click on SELECT FILE and choose from any previously recorded routes. You can also select the speed at which the route will display. Once you restart your GPS session, you will see the previously recorded route replayed on the map.
By default, when you restart any GPS session, StreetFinder remembers your previous settings. You will need to select your preferred mode with each GPS session.
| 554. When I insert the CD and follow the instructions, I get an error message "Cannot find the file D:\setup or one of its components.........." What should I do now? |
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Some computer manufacturers assign a drive letter other than D: to the CD-ROM drive. Also, if you have recently installed a Zip drive, your drive letteres are reassigned. The best way to determine your drive letter is to double-click the icon on your desktop, MY COMPUTER and look for the CD ROM icon. Note the letter under the icon. This will be the letter you type instead of D. If you are still having difficulty with the installation, please contact technical support.
| 555. When I calculate a trip I get the message "Windows Cannot Use The Display Settings You Chose." |
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This will happen if you are running Windows 95/98 and have the DISPLAY icon running in your task bar. In most cases you can click OK and continue to calculate your trip. If this does work, do the following:- Click START, select SETTINGS/CONTROL PANEL
- Double-click DISPLAY icon
- Click the SETTINGS tab then the ADVANCED TAB
- Uncheck "Show settings icon on task bar"
- Click OK
Recalculate your trip and you should no longer see this error message.
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| 556. My maps won't print out completely. What should I do? |
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Check for the following: - If you are using a laser printer, changing the graphic option from VECTOR to RASTER will enable you to print out maps without getting print overrun errors.
- If you are using a deskjet printer, change the spool format from EMF to RAW.
For all other printing problems, we highly encourage you to have the latest printer driver installed for your printer, as these are updated frequently. A list of manufacturers and contact numbers are available in the readme file on your CD.
| 557. I am getting an "Element Not Found" error when I click on Modify Trip. |
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This error means that Tripmaker is using an older calendar control file. To fix this:- Download the TripMaker 2001 Product Update
- Save the file to your hard drive
- Double-click to run
If you continue to get this error, please call Rand McNally Tech Support at 866-762-8324.
| 558. I am getting an "Internal Logic Error" when calculating a route. What's the deal? |
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This error could mean one of two things:
- Tripmaker 2001 was installed over a previous version, or was installed without a directory being specified.
If this is the case, try removing Tripmaker completely from your system using Control Panel – Add/Remove Programs, manually deleting the directories, and reinstalling Tripmaker 2001. For assistance with this, please call us at 866-762-8324.
- There is a problem with the origin/stopover/destination combination.
If this is the case, please call Rand McNally Tech Support at 866-762-8324 so that we may suggest alternatives and/or a fix for your particular route.
| 559. I cannot find my address in Tripmaker. Help please. |
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Here are some tips when searching for addresses:
- Don't use capital letters. Searches yield more thorough results using lowercase (e.g. "100 elm street").
- Don't put punctuation at the end of abbreviations.
- You do not need to enter the entire street address. For example, instead of "100 elm lane," enter "100 elm."
- Make sure the CD is in the CD-ROM drive (the address database is on the CD).
Generally speaking, the looser your address search, the better. If you put in an exact address, TripMaker will only look for an exact match.Also, please keep in mind that TripMaker will only find addresses in the 82 inset cities denoted by a large black box on the map.
| 560. I am running Tripmaker 2001 (or Trailer Life) on Windows XP. When I click on Modify Trip the program crashes or I get an "Element Not Found" error.
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This error indicates that an outdated Calendar Control file is registered on your system. The MSCAL.OCX file that resides in your Microsoft Office needs to be updated version and registered. To do this:- Click on START/SEARCH and select All files and folders.
- Type in the following:
mscal.ocx
Be sure to note the path (i.e. C:\Program Files\Microsoft Office\Office).
- Start Microsoft Access.
- Under Tools, select ActiveX Controls.
- Click Register and browse to the location where you found MSCAL.OCX in step 1.
- Highlight MSCAL.OCX and click Open. Scroll down and make sure the file is listed under Calendar Control.
- Click Close, then exit Microsoft Access.
- Uninstall Tripmaker. If prompted to remove shared files, click Yes To All.
- Reinstall Tripmaker Deluxe.
Now that the proper Calendar Control is registered, the dates in Modify Trip will appear and you should no longer experience crashes.
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| 561. How to I get started with the Intelliroute TND 500? |
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Just download this Quick Start Guide from our website.
| 562. How do I assemble the TND mount? |
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Just follow these step-by-step instructions for assembling the mount.
| 563. How can I tell if my TND is fully charged? |
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When your TND is plugged into a power source the red LED in the bottom right hand corner will be illuminated. This LED will turn green when your TND is fully charged.
| 564. This looks like a standard USB power plug. Can I use a power plug from my BlackBerry or some another device to power the unit? |
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No. There are a couple of different types of power supplies, and varying amounts of amperage that are produced and they are not universally compatible. Please use only supplied Rand McNally power cords or you may damage your TND.
| 565. What is the "gear" or "sprocket" button that appears on the map screen of my TND? |
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This gives you quick access to actions related to your current location or route. This button will give you detailed information about your current location, including your address and latitude/longitude. You can make adjustments to how your route is calculated or manually add in detours for roads that you do not want to drive.
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| 566. What kind of warnings and advisories can I receive on my TND? |
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Tap the Truck Tools button, then tap Warnings. Here you can adjust warnings related to trucking usage, such as end of your Driving day, On Duty day and weigh stations. For warnings applicable to both car usage and truck usage, check in Preferences for such things as posted speed limits, state borders, & toll roads.
| 567. Can I back up addresses on my TND? |
|
TND Dock will allow you to back up your address book to your PC. Simply connect your TND to your desktop or laptop using the USB cable provided. And select the Backup button.
| 568. Can I remove the legal warning screen on the TND? |
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No, we have to show that screen to satisfy the End User License Agreement associated with our product.
| 569. How can my TND calculate a detour from my preset route? |
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While navigating a route:
- Tap the "sprocket" button in the lower left hand corner
The Location Route Options Window displays.
- Tap Detour.
The Detour Window displays.
- On the left side of the window, tap the number of miles on the route to be avoided.
- A new route is calculated and the Route Map Window re-displays. Detour is active
You can also select any point on the map, and Avoid it permanently, or until you select that segment again and "unavoid" it.
| 570. What is Junction View? |
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Junction View will provide key information at challenging intersections along your route. A screen will appear that shows the sign which your route follows and the lanes that you can use to stay on your route.
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| 571. How do I enter a truck profile on the TND? |
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From the Main Menu:
- Tap Truck Tools > Truck Info.
- Tap the up arrow and down arrow to view the options
- Tap the option to be set.
- Enter the new information.
- Tap Back to save changes.
| 572. What if I take the Secure Digital (SD) card out of my TND? |
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Some versions of the TND will not work without their SD Card. If you remove the card, you will see a screen that indicates that the card must be inserted for the product to work.
| 573. What is the SD card slot for on my unit? Can I load videos? |
|
The SD slot is dedicated to the navigation function. On some units, the map data will be stored there, on other units, it can be used for updating or future upgrade features.
| 574. How can I check what version of software I have installed on my TND? |
|
You can use two ways to see the software version. 1) On the Home Menu screen, select Preferences and scroll down to About and 2) The TND Dock will tell you what version of software you have loaded on your device. Plug in your device and select the "Show IntelliRoute TND Info" button.
| 575. How do I update the Unit Software in a TND? |
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The easiest way to update your TND is to use the TND Dock. The first time you plug your device into your PC or laptop to load the TND Dock will install. Using an internet connection, the TND Dock will download and install any updates. Consult your user guide for detailed instructions on using the TND Dock. Note that you do not have to be connected to the internet all the time. You can do a "2 step" update if you like. Connect to the internet and download the updates to your PC, and then later at your convenience when you no longer have an internet connection. Connect the TND to your PC using the supplied USB cable, and the updates will be automatically applied.
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| 576. What's the best way to clean my TND? |
|
To clean the touch screen please use a soft, clean, lint-free cloth. When cleaning, apply the liquid to the cloth, and gently wipe the touch screen.
| 577. Why does the total mileage shown in my log appear incorrect? |
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If you were driving without a GPS signal or with your TND off some mileage may not have been recorded. Some trucks may allow limited visibility to the sky and make GPS reception irregular. You can order an external GPS antenna from our web shop to alleviate this problem.
| 578. Why when trying to calculate a route, am I receiving the following error, 'No truck-legal route could be found for this truck configuration. You will need to change the weight, height, hazmat, etc., in Truck Info to find a valid route.' |
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Verify the Truck Info is correct on your device. There could be a HazMat restriction that needs to be adjusted to match your load or the size of your trailer may need to be changed. If these are correct and you still cannot calculate a route then feel free to use the Tell Rand McNally feature in Truck Tools to let us know!
| 579. How can I view all turn by turn instructions on my TND device? |
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On the map screen there is a button on the right hand side of the screen. When it is pressed the turn by turn instructions will slide out onto the screen. Use the arrows on the bottom to scroll up and scroll down through the route steps. When you are done reviewing the turn by turn list, you simply press the button a second time to hide the instructions.
| 580. How do I view Road Construction? |
|
You will see Road Construction on your route in the Turn by Turn list described above. You need to have an active route to see where the road construction is.
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| 581. How do I get the latest version of TND Dock? |
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Connect your PC or laptop to the internet and open TND Dock. Press the "Update IntelliRoute TND" button to receive any updates to your device or the TND Dock
| 582. Charging your TND |
|
You can charge your TND using the enclosed 120V wall charger, the 12V DC charger or the USB cable as a charger through your cable. NOTE: Please use only the supplied Rand McNally accessories or you could damage your TND.
| 583. Checking your battery status |
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When the device is not plugged into a power source, a battery status bar will show up on the top of the Home Menu screen.
| 584. Changing the volume |
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On the Main Menu screen the bottom right hand corner is the volume control. Press the "+" button to increase the volume or the "-" button to decrease it. To the left of the volume control is a mute/un mute button.
| 585. Changing the Yard Time |
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From the Main Menu, tap Preferences. The Yard Time Zone button can be found in the Device Settings tab. Tap it and select the appropriate time zone from the given list.
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| 586. Clearing your route |
|
From the map screen tap the Options button (it looks like a sprocket). The Options screen has a red button called "Cancel Route". Tap this and your route will be cancelled.
| 587. Resetting your device |
|
Simply use a pen or paperclip to press the reset button on the back of the device.
| 588. How do I contact Rand McNally Customer Support? |
|
You can call 877-IGO4TND (877-446-4863) or email us at TNDSupport@randmcnally.com
| 589. Device not connecting to computer |
|
There are several things you can try:
1) Be patient! This can sometimes take a couple of minutes the first time
2) Restart your computer
3) Try a different USB port
4) Try plugging the device into a different computer (if you have one)
| 590. No GPS signal |
|
Make sure that your product has a clear view of the sky. Trees, buildings and the roof of your truck can interfere with the TND's ability to get a signal. Also, it sometimes takes several minutes to acquire a signal for the first time.
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| 591. How do I get my device repaired? |
|
Contact Customer support for repair information. You can call 877-IGO4TND (877-446-4863) or email us at TNDSupport@randmcnally.com.
| 592. Can my TND show me the speed limit for the road I am on? |
|
The speed limit will show up in the bottom right hand side of the map screen. Please note that speed limits change all the time, so make sure that you obey the local posted speed limits.
| 593. Why is the speed limit sometimes in an orange box, sometimes in a white box, and sometimes in s a red box? |
|
The TND displays the best available speed limit information. Not all roads have truck speeds, but where they are available, they will be shown in orange. If not available, the car speed limit will be shown in white.
| 594. How do I change the speed at which I am warned? I set it to 65MPH but it's not working. |
|
In Preferences, the Speed Limit Alert is set for the amount you want to exceed the speed before you see a warning. So if you set it to 5, it will warn you if you go 65 in a 60, or 45 in a 40, etc.
| 595. Why do I sometimes find map errors in Rand McNally products? |
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Communities alter the legal truck routes from time to time. Due to the complex nature of gathering all of this data together, there is a lag from when a change occurs to when it appears in a device. If you see a posted truck restriction that is not in your TND, we encourage you to use the "Tell Rand" button on the Truck Tools screen. We will incorporate your changes into future map releases.
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| 596. How can I register my device? |
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Send in the Warranty card enclosed with your device.
| 597. What types of UNIX is MileMaker compatible in Guide 19? |
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MileMaker runs on the mainstream flavors of UNIX. This includes SCO, AIX, Solaris, Linux, and HP-UX. The minimum requirements are supported as per manufacturer recommendation:
HP-UX: 11.1 (both PA/RISC and Itanium Releases)
Solaris: 10
SCO Open Server 5.0.7
SCO UnixWare 7.1
IBM AIX 5.2
RedHat Linux Enterprise Server 4
Suse Unix Enterprise Server 9
| 598. What affect does this Guide 19 update have on my trucking software that interfaces with MileMaker? |
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If you upgrade to the new Guide, it would be advised that you contact your software vendor that installed MileMaker or your traffic software. Because we are replacing files, operations may have to be temporarily shut down. If you have such a third party software or a special operating system configuration that automatically regulates Rand McNally programs such as routproc or our aca, please consult your interface software vendor or system administrator.
| 599. Is there any changes to the interface in Guide 18? |
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The updated ACA is completely backward compatible. It still supports the named-pipe (to_server and from_server request files), non-named pipes, as well as the TCP/IP function flag. The directory structure will remain the same as before. The only actual change is that you can pass Latitude and Longitude coordinates in place of city names. This obviously does not require a state or ZIP to be passed with the two decimal values. They are to be used only in practical routes.
| 600. Where will the Guide 19 product load on my system? |
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The CD-ROM has been saved with relative pathnames, therefore you can load the updated to any directory structure. Historically, Guide 18 files have been installed to /usr/micro/g18 by default. To install the product into another directory, please see later FAQ for instructions.
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| 601. What will the update program for Guide 19 bring over from Guide 18? |
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The update program, /g18/exe/update19 will bring over user accounts, user conversion records, avoid/preferred segments, and other preferences and previously existing parameters set in the Guide 18 base install.
| 602. How do I know if routproc is running? |
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To check the presence of routproc's activity on your system you can use the ps command. Please note the use of the character "pipe," the | above the backslash key.
Example: the command ps -ef |grep routproc will return a screen as below:
root 323 1 0 Nov-09 ? 00:00:09 routed
micro 4441 4429 0 10:44:09 ttyp0 00:00:00 ./routproc
micro 4444 4429 0 10:44:23 ttyp0 00:00:00 grep rout
Notice above that on the right, routproc is listed. It was started by user micro, with a process ID of 4441 on today's date at 10:44AM, on tty number ttyp0. If no listing of "routproc" comes up on the far right, routproc is not running. The above example is based on SVR4 compliant UNIX flavors. Please consult your system administrator to re-launch the router process or contact technical support at (800) 234-4069.
| 603. How do I know if the ACA is running? |
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Same as the method of checking for routproc's operation in the previous FAQ, you can use the ps command at the UNIX prompt.
See below:
Command line: ps -ef |grep aca Provides the following:
micro 4455 4429 0 10:49:45 ttyp0 00:00:00 ./aca
Notice above that on the right, aca is listed. It was started by user micro, with a process id of 4455 on today's date at 10:49AM, on tty number ttyp0. If no listing of "aca" comes up on the far right, the aca is not running. You may see it listed as: aca tcp &
The "tcp" flag is to denote when the aca is using TCP/IP for communicating.
(Sometimes with or without the "&" listed or tagged as a background process.)
| 604. How much disk space is UNIX Resident MileMaker? |
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The fully installed product is roughly 80 megabytes. Some flavors of UNIX will use larger amounts of disk space than others.
| 605. How do I shut down routproc or aca processes on my system? |
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Be sure and consult your system administrator of your system if MileMaker appears not to operating properly. Some transportation software packages and databases will have automated scripts to manage routproc and aca. For instructions on manually resetting these programs, please contact Technical Support at (800) 234-4069.
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| 606. What type of communication methods are available for other business applications to integrate with UNIX Resident MileMaker? |
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The ACA application provided with the product has multiple levels of communication. MileMaker can utilize named-pipe (to_server and from_server request files), non-named pipes integration, as well as TCP/IP listening facilities.
| 607. Will your Guide 19 software support IBM AIX in 64-bit mode? |
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Yes, we have binary compatible distribution that will run in either a 32 or 64-bit kernel configurations of AIX 5.x operating system. If you have questions about your copy of MileMaker, please call technical support.
| 608. What vendors interface with UNIX Resident MileMaker? |
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We have a number of business partners who provide transportation software solutions in conjunction with MileMaker. Please visit our Interface Partners page, or contact us at
(800) 234-4069.
| 609. If you would like to load MileMaker into a different directory structure than the default /usr location, what must be done? |
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Since the distribution tapes are created with full pathnames, you will need to extract the contents to either the default directory first, or create a symbolic link to point to another filesystem other than /usr/micro. You must also modify the file profile.19 which loads the appropriate environment variables the for application to operate.
Below is an except of the profile.19 file:
NETWORK_PATH=/usr/micro/g18/data/network.19
DATA_FILE_PATH=/usr/micro/g18/data/geo.19
STATE_IND_PATH=/usr/micro/g18/data/stateidx.19
These environments must be changed to point to the new location of MileMaker's files. A change from /usr/micro to /apps within profile.19 may look like this:
NETWORK_PATH=/apps/g18/data/network.19
DATA_FILE_PATH=/apps/g18/data/geo.19
STATE_IND_PATH=/apps/g18/data/stateidx.19
| 610. When launching routproc, main or aca, systems reports a "segmentation fault, or core dumped." |
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This is probably caused by an incomplete load of the environment variables. Be sure and executing the profile.18 prior to launching any and all copies of our executables. Be sure you are in the /usr/micro/g18 directory and type:
. ./profile.19 This is a space between the two periods.
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| 611. Where can I check for any errors if the system is not responding properly? |
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There are a few output log files that both debugging as well as standard errors are reported when running MileMaker executables. The following are brief identifiers of such files. Please note all are in the /usr/micro/g19/data default directory.
FILE REPORTING
error.log General errors, logs routproc, main, milemaker & demon.
reader.log ACA log file. Usually interface issues
server.log ACA log file. Integration flag
taskrout.dat The routproc log file
If you experience unusual errors or program behavior, please contact Technical Support.
| 612. What permissions are needed to access MileMaker system files? |
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Generally, the /usr/micro/g18/data folder needs Read and Write permission to all users or groups of users that need access to MileMaker. The /usr/micro/g18/exe folder needs Read, Write, and Execute permissions on its files so that whoever needs to run the program will have success.
Please consult your system administrator for changing such permission in your organization.
-rwxr-xr-x 1 micro staff 186208 Apr 16 1999 routproc
-rwxr-xr-x 1 micro staff 19680 Apr 16 1999 start_urmm
-rwxr-xr-x 1 micro staff 29084 Apr 16 1999 tcp_client
/usr/micro/g18/exe #
| 613. I have forgotten my User Id and Password for the Master Menu of UNIX Resident MileMaker.
|
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We can reset your password so that you can regain access to MileMaker. Please contact our technical support department if someone is not available in your organization to locate your MileMaker login information.
| 614. How do I check available transactions? |
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An easy way to check transactions is to do the following steps:
- Login as root or the appropriate user.
- Type: cd /usr/micro/g19
- At your prompt type: . ./profile.19
- At the next prompt: cd exe
This will bring you into the prompt.
- Type: ./main
This will bring up the MileMaker screen.
- Hit then continue.
- Login to the master menu with your defined ID and Password.
- Select option "M" for Maintenance Menu
- On the Maintenance Menu, enter the password
- Select "Transaction Usage Report"
| 615. When entering in Canadian Postal Codes, what format should they be entered? |
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Canadian Postal codes contain 6 characters. However, you can submit all 6 together; for example: N5P 4B1. Or, you can enter the field with a space in between: N5P4B1.
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| 616. Why isn't there an icon associated with USA Fun & Facts? |
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USA Fun & Facts is a set of screen savers that work with Intermission™, After Dark™, or Windows® 3.1. To access the screen savers from Windows® 3.1, open the Control Panel in the Main Program Group. In the Control Panel, double click the Desktop icon. In the Desktop dialog box, click on the down arrow in the Screen Saver section; choose any of the screen savers that begin with RM. To see what the screen saver looks like, click on the Test button.
| 617. I click on the Test button in Control Panel and nothing happens. |
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USA Fun & Facts was not installed properly. Try reinstalling, following these installation instructions.
| 618. Why won't USA Fun & Facts run under Windows® 95? |
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USA Fun & Facts was designed to run under Windows® 3.1x. To run it under Windows® 95, use the After Dark v3.2 screen saver program.
| 619. I am trying to install USA Fun & Facts using the command line D:\USAFF\DESK1\SETUP.EXE |
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There was a typographical error in the postcard that came with the USA Fun & Facts bundle. The correct command is D:\USAFF\DISK1\SETUP.EXE
| 620. USA Fun & Facts won't show up in the After Dark screen saver list. |
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After Dark has different module sections. Rebuilding the screen saver list will notify After Dark that new screen savers exist.
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| 621. How do I delete addresses from my Address Book? |
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Road Explorers members need to sign into the website in order to delete addresses. Sign in, and then click on the "My Info" link at the very top of the page to the right of the Rand McNally logo box. On the "My Info" page, click on the "My Address Book" header, which takes you to a list of places and addresses currently in your Address Book. To the far right of each individual listing, you will see two links to either "Change" or "Delete" that address. Click on "Delete" to remove that address from your Address Book.
| 622. How do I delete my saved road trips? |
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Road Explorers members need to sign into the website in order to delete saved road trips. Sign in, and click on the "My Info" link at the very top of the page to the right of the Rand McNally logo box. On the "My Info" page, click on the "My Saved Road Trips" header, which takes you to a list of trips currently saved in your account. To the far right of each trip, you will see two links to either "View/Change" or "Delete" that trip. Click on "Delete" to remove that trip from your "My Saved Road Trips" list.
| 623. Where do I find product update downloads? |
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To download an update for various Rand McNally products, click here.
| 624. What exactly is "Guide 18"? |
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Guide 18 is the latest edition of the American Moving & Storage Association's (AMSA) Official Mileage Guide, and went into effect January, 2003. The Guide is issued by the Household Goods Carriers' Bureau Committee (HHG), a standing committee of the AMSA. It serves as a standardized, objective method of calculating shortest distance between two points based on the latest available highway information at the time of publication.
| 625. What Rand McNally software products are affected by this Guide? |
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All MileMaker®, IntelliRoute®, and IntelliRoute® Online, applications have been updated with the latest Household Goods' Mileage Guide (HHG) Guide 18 information. Active, paid-to-date customers operating on supported platforms were shipped the updated software free of charge as part of their agreement with Rand McNally & Company, Inc.
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| 626. Which platforms are being supported in this new release? |
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A majority of the platforms and operating systems that have been supported in the past will be supported in Guide 18 editions. Please consult your account manager to verify your product's life cycle and ongoing support.
| 627. What kinds of updates does the MileMaker® Guide 18 Edition include? |
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This edition includes a 5-year accumulation of new road restrictions, highway improvements, and geographic point additions to the database. The new database includes 7,600 new road segments, 28,000 road updates, 143,000 routable points, and 10,000 road classification changes. This new data has been coupled with routing logic enhancements and any programmatic modifications that have occurred since Guide 17. The Guide also offers updates to user entry information such as U.S. ZIP codes and SPLC numbers.IntelliRoute® integration paths have been enhanced to include the addition of Miles32.dll – a dynamic link library used by many integration partners to pull information from the MileMaker® software. Batch processing now includes the support of both MileMaker and IntelliRoute software record layouts. An updated LAN interface allows for either MileMaker SP32 or IntelliRoute standard record layouts for Practical and HHG miles and routes.
| 628. Can I stay with Guide 17? |
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Guide 18 became effective January 31, 2003. Organizations that wish to comply with HHG Guide18 as their mileage standard must have the update in place. Guide 17 is currently not supported by Rand McNally. Please consult your account manager or license agreement for details.
| 629. Which geographic areas are covered in this update? |
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MileMaker® and IntelliRoute®, have updated highway networks for all Canadian provinces, the United States (including Hawaii, Alaska, and Puerto Rico) and Mexico.
| 630. Are only HHG Mileages affected in this update? |
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For MileMaker®,and IntelliRoute® products, both the HHG and Practical Routes will benefit from the latest available highway network information. For IntelliRoute users this update will not effect Quickest and Lowest Cost routes.
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| 631. What type of restrictions do these updated Mileages represent? |
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The latest guide continues to be based on a minimum 80,000 lbs., 13' 6" vertical clearance, and 10' lane widths. Local DOT and physical restrictions have been applied to segments to generate the most accurate mileages available.
| 632. Have the HHG Mileage Guide Rules changed for Guide 18? |
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With this release, there is a change in the HHG rules from Mileage Guide 17. The rules commonly known as "traversal rules," i.e. Rules 2, 3, and 4 will be removed from the mileage and routing logic. For users of the MileMaker® software, this change means that the mileages are determined from point-to-point without a recalculation to the basing point or points of the Key Point cities traversed along the route.
| 633. What does this change in HHG rules mean to me? |
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Your mileage varies depending on where your origin and destinations are located in relation to the former (Guide 17) HHG Key Point cities. Some of your mileages may be longer and some may be shorter. Over time the net effect should be minimized by averaging the longer and shorter mileages.For example, consider a large Key Point area such as Los Angeles, CA as defined in Guide 17. If your origin point was Chicago, IL and your destination point was Lawndale, CA (within the Los Angeles Key Point area), your HHG mileage would be calculated from the mileage basing point of Chicago to the mileage basing point of Los Angeles. In MileMaker® Guide 18, your mileage will be slightly longer as the destination will be routed to the actual point of Lawndale instead of a basing point for the Los Angeles area. Overall, the average change between Mileage Guide 17 and Mileage Guide 18 was less than 1 percent. This may vary by route.
| 634. Can I enter latitude and longitude to find online maps & directions? |
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Yes, you can enter latitude and longitude in both online maps & driving directions. Enter latitude first, using a coma to seperate latitude and longitude. All west longitude should be negative. (Example: 42.026135,-87.755317)
| 635. How do you calculate optimized routes? |
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Optimized routing is available only to Road Explorers Premier members. For members that select this option, the route calculated will be the shortest travel time between all stops entered. Please note that the order of the returned route may not be the same as the one you initially entered. Optimized routing requires you to enter a minimum of four locations.
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| 636. How do I delete addresses from my "Recent Addresses" drop-down menu on the "Driving Directions" page?
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In order to clear out the addresses in your "Recent Addresses" drop-down menu, you must delete your Web browser's (e.g. Internet Explorer, Mozilla Firefox, etc.) cookies. You cannot clear recent addresses on the Rand McNally website.
For Internet Explorer users, under your browser's "Tools" menu, go to "Internet Options" and make sure you are on the "General" tab. Then look for the "Delete Cookies" button under "Temporary Internet files" or the "Delete" button under "Browsing history." For Firefox users, under your browser's "Tools" menu, go to "Clear Private Data," and check "Cookies" in the item list before clicking on the "Clear Private Data Now" button.
Clicking on this button in either browser will delete ALL cookies, including your recent addresses on the Rand McNally website, as well as saved usernames and passwords on other websites you have visited. If you would like your personal computer to continue remembering this information at the websites you commonly visit, do NOT delete cookies. Deleting cookies is recommended for public computers where you do not want other users to have access to your saved personal information.
| 637. Can I save the addresses I use more often? |
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Yes, basic and premier Road Explorers members can save addresses in their address books and use them in maps and directions with one simple click. Every user with cookies turned on has access to the ten most recent addresses used in a drop-down on the maps and directions input pages.
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