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Frequently Asked Questions > Commercial Transportation: Intelliroute® TND™ 500 |
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| 1. How to I get started with the Intelliroute TND 500? |
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Just download this Quick Start Guide from our website.
| 2. How do I assemble the TND mount? |
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Just follow these step-by-step instructions for assembling the mount.
| 3. How can I tell if my TND is fully charged? |
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When your TND is plugged into a power source the red LED in the bottom right hand corner will be illuminated. This LED will turn green when your TND is fully charged.
| 4. This looks like a standard USB power plug. Can I use a power plug from my BlackBerry or some another device to power the unit? |
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No. There are a couple of different types of power supplies, and varying amounts of amperage that are produced and they are not universally compatible. Please use only supplied Rand McNally power cords or you may damage your TND.
| 5. What is the "gear" or "sprocket" button that appears on the map screen of my TND? |
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This gives you quick access to actions related to your current location or route. This button will give you detailed information about your current location, including your address and latitude/longitude. You can make adjustments to how your route is calculated or manually add in detours for roads that you do not want to drive.
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| 6. What kind of warnings and advisories can I receive on my TND? |
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Tap the Truck Tools button, then tap Warnings. Here you can adjust warnings related to trucking usage, such as end of your Driving day, On Duty day and weigh stations. For warnings applicable to both car usage and truck usage, check in Preferences for such things as posted speed limits, state borders, & toll roads.
| 7. Can I back up addresses on my TND? |
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TND Dock will allow you to back up your address book to your PC. Simply connect your TND to your desktop or laptop using the USB cable provided. And select the Backup button.
| 8. Can I remove the legal warning screen on the TND? |
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No, we have to show that screen to satisfy the End User License Agreement associated with our product.
| 9. How can my TND calculate a detour from my preset route? |
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While navigating a route:
- Tap the "sprocket" button in the lower left hand corner
The Location Route Options Window displays.
- Tap Detour.
The Detour Window displays.
- On the left side of the window, tap the number of miles on the route to be avoided.
- A new route is calculated and the Route Map Window re-displays. Detour is active
You can also select any point on the map, and Avoid it permanently, or until you select that segment again and "unavoid" it.
| 10. What is Junction View? |
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Junction View will provide key information at challenging intersections along your route. A screen will appear that shows the sign which your route follows and the lanes that you can use to stay on your route.
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| 11. How do I enter a truck profile on the TND? |
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From the Main Menu:
- Tap Truck Tools > Truck Info.
- Tap the up arrow and down arrow to view the options
- Tap the option to be set.
- Enter the new information.
- Tap Back to save changes.
| 12. What if I take the Secure Digital (SD) card out of my TND? |
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Some versions of the TND will not work without their SD Card. If you remove the card, you will see a screen that indicates that the card must be inserted for the product to work.
| 13. What is the SD card slot for on my unit? Can I load videos? |
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The SD slot is dedicated to the navigation function. On some units, the map data will be stored there, on other units, it can be used for updating or future upgrade features.
| 14. How can I check what version of software I have installed on my TND? |
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You can use two ways to see the software version. 1) On the Home Menu screen, select Preferences and scroll down to About and 2) The TND Dock will tell you what version of software you have loaded on your device. Plug in your device and select the "Show IntelliRoute TND Info" button.
| 15. How do I update the Unit Software in a TND? |
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The easiest way to update your TND is to use the TND Dock. The first time you plug your device into your PC or laptop to load the TND Dock will install. Using an internet connection, the TND Dock will download and install any updates. Consult your user guide for detailed instructions on using the TND Dock. Note that you do not have to be connected to the internet all the time. You can do a "2 step" update if you like. Connect to the internet and download the updates to your PC, and then later at your convenience when you no longer have an internet connection. Connect the TND to your PC using the supplied USB cable, and the updates will be automatically applied.
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| 16. What's the best way to clean my TND? |
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To clean the touch screen please use a soft, clean, lint-free cloth. When cleaning, apply the liquid to the cloth, and gently wipe the touch screen.
| 17. Why does the total mileage shown in my log appear incorrect? |
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If you were driving without a GPS signal or with your TND off some mileage may not have been recorded. Some trucks may allow limited visibility to the sky and make GPS reception irregular. You can order an external GPS antenna from our web shop to alleviate this problem.
| 18. Why when trying to calculate a route, am I receiving the following error, 'No truck-legal route could be found for this truck configuration. You will need to change the weight, height, hazmat, etc., in Truck Info to find a valid route.' |
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Verify the Truck Info is correct on your device. There could be a HazMat restriction that needs to be adjusted to match your load or the size of your trailer may need to be changed. If these are correct and you still cannot calculate a route then feel free to use the Tell Rand McNally feature in Truck Tools to let us know!
| 19. How can I view all turn by turn instructions on my TND device? |
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On the map screen there is a button on the right hand side of the screen. When it is pressed the turn by turn instructions will slide out onto the screen. Use the arrows on the bottom to scroll up and scroll down through the route steps. When you are done reviewing the turn by turn list, you simply press the button a second time to hide the instructions.
| 20. How do I view Road Construction? |
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You will see Road Construction on your route in the Turn by Turn list described above. You need to have an active route to see where the road construction is.
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| 21. How do I get the latest version of TND Dock? |
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Connect your PC or laptop to the internet and open TND Dock. Press the "Update IntelliRoute TND" button to receive any updates to your device or the TND Dock
| 22. Charging your TND |
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You can charge your TND using the enclosed 120V wall charger, the 12V DC charger or the USB cable as a charger through your cable. NOTE: Please use only the supplied Rand McNally accessories or you could damage your TND.
| 23. Checking your battery status |
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When the device is not plugged into a power source, a battery status bar will show up on the top of the Home Menu screen.
| 24. Changing the volume |
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On the Main Menu screen the bottom right hand corner is the volume control. Press the "+" button to increase the volume or the "-" button to decrease it. To the left of the volume control is a mute/un mute button.
| 25. Changing the Yard Time |
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From the Main Menu, tap Preferences. The Yard Time Zone button can be found in the Device Settings tab. Tap it and select the appropriate time zone from the given list.
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| 26. Clearing your route |
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From the map screen tap the Options button (it looks like a sprocket). The Options screen has a red button called "Cancel Route". Tap this and your route will be cancelled.
| 27. Resetting your device |
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Simply use a pen or paperclip to press the reset button on the back of the device.
| 28. How do I contact Rand McNally Customer Support? |
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You can call 877-IGO4TND (877-446-4863) or email us at TNDSupport@randmcnally.com
| 29. Device not connecting to computer |
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There are several things you can try:
1) Be patient! This can sometimes take a couple of minutes the first time
2) Restart your computer
3) Try a different USB port
4) Try plugging the device into a different computer (if you have one)
| 30. No GPS signal |
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Make sure that your product has a clear view of the sky. Trees, buildings and the roof of your truck can interfere with the TND's ability to get a signal. Also, it sometimes takes several minutes to acquire a signal for the first time.
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| 31. How do I get my device repaired? |
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Contact Customer support for repair information. You can call 877-IGO4TND (877-446-4863) or email us at TNDSupport@randmcnally.com.
| 32. Can my TND show me the speed limit for the road I am on? |
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The speed limit will show up in the bottom right hand side of the map screen. Please note that speed limits change all the time, so make sure that you obey the local posted speed limits.
| 33. Why is the speed limit sometimes in an orange box, sometimes in a white box, and sometimes in s a red box? |
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The TND displays the best available speed limit information. Not all roads have truck speeds, but where they are available, they will be shown in orange. If not available, the car speed limit will be shown in white.
| 34. How do I change the speed at which I am warned? I set it to 65MPH but it's not working. |
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In Preferences, the Speed Limit Alert is set for the amount you want to exceed the speed before you see a warning. So if you set it to 5, it will warn you if you go 65 in a 60, or 45 in a 40, etc.
| 35. Why do I sometimes find map errors in Rand McNally products? |
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Communities alter the legal truck routes from time to time. Due to the complex nature of gathering all of this data together, there is a lag from when a change occurs to when it appears in a device. If you see a posted truck restriction that is not in your TND, we encourage you to use the "Tell Rand" button on the Truck Tools screen. We will incorporate your changes into future map releases.
| 36. How can I register my device? |
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Send in the Warranty card enclosed with your device.
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