TND 760 - Connect Web Portal Support


Articles


    FAQs

    1. How do I view the most critical fault codes generated by my trucks?
    2. How do I set up the thresholds I want to use for speeding, idling, and more?
    3. How do I setup email alerts for events like speeding, hard breaking, idling, etc.?
    4. When does the data in the Rand McNally Connect web portal Dashboard update?
    5. What if I try to run a report on the Rand McNally Connect web portal, and I don’t see any data?
    6. How can I use the Rand McNally Connect web portal to do my fuel tax reporting?
    7. How do I add company information to my Rand McNally Connect web portal account?
    8. How do I send an email to my driver through the Rand McNally Connect web portal?
    9. How do I set up a new vehicle within the Rand McNally Connect web portal?
    10. How do I set up a new portal user within the Rand McNally Connect web portal?
    11. What operating system and browser do I need to use the Rand McNally Connect web portal?
    12. How do I access fault code information on my TND™ 760?
    13. How do I access driver performance information on my TND™ 760?
    14. How do I access Diagnostic information for my TND™ 760?
    15. How do I adjust the backlight on my TND™ 760?
    16. How do I mute the unit if alerts become distracting?
    17. Do I have to purchase map upgrades or is that included in the monthly service plan?
    18. Does the IntelliRoute® truck-specific navigation work in Mexico?
    19. Does the TND™ 760 enable real-time traffic?
    20. How do I send an email from the TND™ 760?
    21. Can an external email (not company related) initiate an email exchange with a TND™ 760 user?
    22. How do I show my driver logs on the TND™ 760 to a law enforcement official that pulls me over?
    23. How do I certify my DVIR entries and repairs?
    24. How do I add a new Vehicle Inspection Report on the TND™ 760?
    25. Does the TND™ 760 support the oil industry 12-hour, 24-hour or 34-hour resets?
    26. Is the TND™ 760 compliant with Canadian DOT rules regarding electronic logs?
    27. If I am completing a non-driving activity, does this still count toward my total Hours of Service?
    28. If I turn the TND™ 760 off and continue to drive, is that driving time recorded?
    29. How does the TND™ 760 work as an EOBR?
    30. My J-bus is not responding to the TND™ 760. What do I do?
    31. Nothing appears on my TND™ 760 screen when I turn the device on. What do I do?
    32. I am unable to connect to cellular modem, GPS or Wi-Fi® through my TND™ 760. How do I connect?
    33. I am unable to send or receive messages on my TND™ 760. What do I do?
    34. I am unable to register my TND™ 760. What do I do?
    35. What do I do if my TND™ 760 won’t power on or loses power intermittently?
    36. Why does my TND™ 760 have a USB port?
    37. Will my unit work without being plugged into my truck?
    38. How does my TND™ 760 receive annual map updates?
    39. What is the data plan associated with the service plan options for the TND™ 760?
    40. Will the TND™ 760 connect to an older truck (like a 1992 Peterbilt)?
    41. Can the TND™ 760 connect to a Ford F350 vehicle?
    42. I’m a team driver. How do I make sure both of us drivers can log in and use the same TND™ 760?
    43. What are the differences between a truck GPS and the TND™ 760?
    44. What do I do if I want to change my service plan?
    45. What do I do if I want to add another unit to my Rand McNally account?
    46. Can I get a discount if I want to purchase several TND™ 760 devices?

Can't find an answer? Contact Us

Quick Links