Frequently Asked Questions

Double-click on the IntelliRoute Desktop Icon to start the application. Select the File menu. Click "Update via Internet" and then "Download Updates." You will see a dialog box listing all available components. Select each update by checking the box next to each line. Next, click the "Download Updates" button. Follow on-screen instructions.

The main update to the IntelliRoute program will be the highway way data that is used to determine HHG and Practical Routes. It is a comprehensive review of commercial traffic road information which makes up the mileages and routes used for rating and dispatch operations. The update also includes an update to 5 digit ZIP codes, Fuel Stop information, as well as any new cities located since the last release. The update will also affect Quickest and Lowest Cost Routes which is configurable for variable trailer lengths, commodity based Hazardous Materials, and cost-sensitive routes.

All interface modules (DLLs, OCX, or Java JNIs) will be retained in Guide 19. The directory locations of these newly rebuilt APIs will be the same as your base installation. All functions executed in previous versions of IntelliRoute will be supported after the release. Please contact technical support or if you have question about IntelliRoute integration methods.

The update program will make a best effort to retain your previous avoid and preferred segments from the original installation. However, due to significant highway, junction, and road segment changes, not all avoided or preferred segments may not be able to converted to the new version. The update program will log such segments that could not be kept after the Guide 19 update is completed.

We will attempt to preserve most of the user preferences and settings found in the Guide 18 installation and bring them to Guide 19. We advise you review your installation after the update is complete to verify your settings comply with your organization's needs.

IntelliRoute's graphical features such as mapping will be modified to illustrate new Interstate, US Highway, and other STAA designated roads used for calculating a route.

Due to changes is the way we store and display Fuel Stop information, we could not keep the same configuration as before the Guide 19 update. There were also significant truck stop name changes, as well as several amenities updates for each location. We hope that you find these enhancements to Fuel Stop information valuable to your fuel optimization methods.

Once you have updated the files on your server and/or shared drive letter where IntelliRoute resides, you will need to run the setup program inside the /Client Setup folder off of the network drive. This will ensure your workstations have been updated to Guide 19 properly.

Yes. In many ways, the 2008 Release is a cumulative update of all interim versions since Guide 18. IntelliRoute now offers information on weigh stations, rest areas, and toll costs for each of its routing options. The product also has the ability to support Canadian Postal Codes, as well as access to rating and fuel modules. An all new Street-Level map and routing feature (Internet access required) has also been introduced, which can be upgraded from the base product. Please contact your account manager to review these new options and customizable features at 1-800-234-4069.

Guide 19 will be tested for Windows Vista Business Edition.

Yes, this can be done in the Fuel Network Manager. Go to the menu option, FEATURES and select Fuel Network Manager. By doing this, the Fuel Network Manager's window will pop-up. In the 'Fuel Locations' box, type in a particular fuel stop. Once that has been completed, you may click on the 'Add' button or double-click the site in the box below, to add it to the fuel network. Now when a route has been calculated, it will include those fuel stops within the itinerary that were selected in Fuel Network Manager.

Yes, this can be seen in the Fuel Finder option. After a route has been calculated, go to the menu option, FEATURES, and select Fuel Network Manager. Within this window, a user can view a listing of the fuel stops on a particular route. Other features they could use, would be from the buttons at the bottom of the window. If the user clicks on the 'More Info' button, they could find out information on the fuel stop, i.e., location, vehicle services, payment services, and driver services.

The Quickest Route will determine the time most efficient truck usable route based off of Rand McNally's our proprietary designated road network database. IntelliRoute's Lowest-Cost routes, will calculate an itinerary that will take into consideration user input values such as: Cost of Time per hour, Maintenance per mile, Fuel Efficiency (MPG) , and Price per Gallon of fuel. Lowest Cost will also balance toll prices versus the overall fuel consumption. Both options may also have truck-type attributes such as 53' trailer length and single, double and triples configuration.

The user can accomplish this by going up to the menu options and click on FEATURES. Under the Features menu, select the Route Processing Options option. Within the dialogue box, the user may click on the Truck-Type Routing tab. Here is where you can view the option choices for truck specifications. One can specify Trailer Length, Truck Width, and Trailer Configuration.

To download the latest RoadWork report, it can done by going to the menu item FEATURES, and selecting Route Processing Options. Click on the 'RoadWork' tab, and then click on the "Download Latest" button. The road construction server is updated every two weeks. Users need to have an active connection to the Internet in order to download the latest file. The date stamp will be displayed in the RoadWork tab once it is complete.

Be sure and check the format of your city. Points need to be entered as City Name-comma-two letter state abbreviation. There is no space between the comma and the state code (example: ST LOUIS, MO). You may also enter a 5 digit ZIP code, SPLC, latititude/longitude, and junct

When entering Mexican points, you must also enter a state code for the respective state that the city you are using resides. All Mexican points are to be entered in the same manner that U.S. and Canadian locations are used. For example: Mexico City must be entered as "Mexico City, DF" This indicates it is in the state of Distrito Federal. Please consult the online help system for a complete Mexican state abbreviation list.

The base IntelliRoute product does not contain street-level or Address to Address functionality. IntelliRoute Streets module is available for IntelliRoute. Please contact your account manager at 1-800-234-4069 for licensing information.

IntelliRoute Deluxe has several different development APIs for integrating with other transportation software applications. We offer three Active X controls, IntelliTextSA.OCX, IntelliDrawSA.OCX, IRAPISA.DLL, as well as a native Java API for high-level interface demands. These options may have been selected when you first installed the software. We also have Client/Server versions of the same APIs. If you have integration questions, please contact our Technical Support Line at (800) 234-4069.

You will need to contact our Customer Service department or your Account Manager to authorize another installation or re-load of the MileMaker software. Both are available at (800) 234-4069.

To turn off the additional sheets, go to the FILE menu, select Print, and then uncheck Route Summary Page and Overview Map page. You may also click the drop down menu to the left of these checkboxes to specify what will print.

An easy way to select SMB is to go to the ROUTES menu. Then select HHG Full Route with SMB or Practical Route with SMB. This will then display the city entry dialogue box where the "with SMB" radial button will be selected. Once the route is calculated, State Mileage for each state traveled will be at the lower left of the itinerary screen.

Yes, you can import custom locations. If you go to the FEATURES menu, select "Import Locations." From here you can click "New" to manually add a point with a name and Latitude and Longitude coordinates. The other option is "Import" which will allow you to read from a comma delimited file with your data records spelled out. Once points are in the system, they may be used for Quickest and Lowest Cost Route Calculation.

Practical Routing Maps will now be available with the release of Guide 19. Based on important customer feedback, this feature is now a part of the base product.

Smart City browse is an advanced fuzzy logic for validating cities that a user enters. The smart city enables users to either type a city or verify a state abbreviation. When the Smart City if turned off, a user will have to enter a two letter state abbreviation to validate that the city is in the system.

First go to the VIEW menu, and select Map/Itinerary, which will allow you to select whichever you would like to display. You may either display just the map, or a split of the itinerary and the map on your screen.

Yes, you will receive two separate kits. One set will upgrade the Windows Express Server, the other will be a distribution for the client type you are licensed. For example, if you have UNIX client that communicates to the Express Server, you will receive a CD that contains updated UNIX files and an enhanced Guide 19 API.

Yes, you may write a Microsoft .NET or C# application to call either a DLL or our ActiveX control. If you wish to use the application in a web environment (ASP.NET) you will need to develop a wrapper to call functions from our API and then deliver the mileage data back to your webform.