Frequently Asked Questions

For all warranty repairs, please call 800-333-0136 - Monday thru Friday 8:00 AM to 5:00 PM (Central standard time). Accidental damages are not covered under warranty repair.

Register online by clicking here or Send in the Warranty Card enclosed with your device to:

Attention: TND registration
Rand McNally
9855 Woods Drive
Skokie, IL. 60077

Junction View will provide key information at challenging intersections along your route. A screen will appear that shows the sign which your route follows and the lanes that you can use to stay on your route.

While the computer does provide power, it does not provide enough to efficiently charge the device. So the device should never be charged thru USB.

When the device is not plugged into a power source, a battery status bar will show up on the top of the Home Menu screen.

The TND requires a strong AC current in order to charge quickly and sufficiently. While the USB port on your computer provides enough power to allow your computer to recognize the unit is attached, it does not provide enough power to completely charge the battery in a timely manner.

Updates are made available through the Rand McNally Dock. When you connect your TND to your computer, you will be prompted to download the Dock software, which will inform you of any available updates. An Internet connection is required to download the updates to your computer, and the Dock will then enable you to transfer them from your computer to your TND.

At this time, this feature is not available. You are only able to see the number of miles until the next stop in a multi-stop trip.

One of the features of your device is a mileage log that will warn you when your truck is due for a maintenance check. This log is accessed through the Truck Tools option on your main screen and may be modified to warn you at any mileage from 0 to 999999 miles.

At this time you are unable to enter your own route into the device. However you are able to detour around portions of your route. See the FAQ entry for detouring.

When your IntelliRoute TND is plugged into a power source the red LED in the bottom right hand corner will be illuminated. This LED will turn green when your IntelliRoute TND is fully charged.

No. There are a couple of different types of power supplies, and varying amounts of amperage that are produced and they are not universally compatible. Please use only supplied Rand McNally power cords or you may damage your IntelliRoute TND.

This gives you quick access to actions related to your current location or route. This button will give you detailed information about your current location, including your address and latitude/longitude. You can make adjustments to how your route is calculated or manually add in detours for roads that you do not want to drive.

Tap the Truck Tools button, and then tap Warnings. Here you can adjust warnings related to trucking usage, such as end of your Driving day, On Duty day and weigh stations. For warnings applicable to both car usage and truck usage, check in Preferences for such things as posted speed limits, state borders, & toll roads.

No, we have to show that screen to satisfy the End User License Agreement associated with our product.

While navigating a route: Tap the sprocket button in the lower left hand corner The Location Route Options Window displays Tap Detour The Detour Window displays On the left side of the window, tap the number of miles on the route to be avoided. A new route is calculated and the Route Map Window re-displays. Detour is now active You can also select any point on the map, and avoid it permanently, or until you select that segment again and Remove Avoid.

From the Main Menu: Tap Truck Tools > Truck Info Tap the up arrow and down arrow to view the options Tap the option to be set Enter the new information Tap Back to save changes

Some versions of the IntelliRoute TND will not work without their SD Card. If you remove the card, you will see a screen that indicates that the card must be inserted for the product to work.

The SD slot is dedicated to the navigation function. On some units, the map data will be stored there, on other units, it can be used for updating or future upgrade features.

You can use two ways to see the software version. On the Home Menu screen, select Preferences and scroll down to About and then the Rand McNally Dock will tell you what version of software you have loaded on your device. Plug in your device and select the "IntelliRoute TND" button.

To clean the touch screen please use a soft, clean, lint-free cloth. When cleaning, apply the liquid to the cloth, and gently wipe the touch screen. If the protective plastic sheet has left a residue on your screen, it can be removed with Goo-B-Gone.

If you were driving without a GPS signal or with your IntelliRoute TND off some mileage may not have been recorded. Some trucks may allow limited visibility to the sky and make GPS reception irregular.

On the map screen there is a button on the right hand side of the screen. When it is pressed the "turn by turn" instructions will slide out onto the screen. Use the arrows on the bottom to scroll up and scroll down through the route steps. When you are done reviewing the turn by turn list, you simply press the button a second time to hide the instructions.

You will see Road Construction on your route in the Turn by Turn list described above. You need to have an active route to see where the road construction is.

On the Main Menu screen the bottom right hand corner is the volume control. Press the "+" button to increase the volume or the "-" button to decrease it. To the left of the volume control is a mute/un mute button.

From the Main Menu, tap Preferences. The Yard Time Zone button can be found in the "Device Setting" tab. Tap it and select the appropriate time zone from the given list.

From the map screen tap the Options button (it looks like a sprocket). The Options screen has a red button called "Cancel". Tap this and your route will be cancelled.

Simply use a pen or paperclip to press the reset button on the back of the device.

The speed limit will show up in the bottom right hand side of the map screen. Please note that speed limits change all the time, so make sure that you obey the local posted speed limits.

The IntelliRoute TND displays the best available speed limit information. Not all roads have truck speeds, but where they are available, they will be shown in orange. If not available, the car speed limit will be shown in white.

In Preferences, the Speed Limit Alert is set for the amount you want to exceed the speed before you see a warning. So if you set it to "5", it will warn you if you go 65 in a 60, or 45 in a 40, etc.

Rand McNally Dock will allow you to back up your address book to your PC. Simply connect your IntelliRoute TND to your desktop or laptop using the USB cable provided. Select the Backup button.

Because each manufacturer uses their own proprietary data format, your GPS data is not transferrable between different GPS brands.

We recommend that you check for updates every 2 - 3 weeks.

There are many factors that are taken into consideration when calculating a route making it difficult to determine why one route is chosen over another. The first thing to consider is your truck settings. Verify that all settings are correct and within the legal limits for the route in question. If you still feel that the route is still incorrect, feel free to report it to us using the TellRand feature on your device.

GPS devices carry the beginning and ending address of each block and the addresses in between are calculated as a percentage along that block using an algorithm. This works well in most cases and ensures you will arrive at the correct block.

You will need to change the weight, height, hazmat, etc., in Truck Info to find a valid route. Verify the Truck Info is correct on your device. There could be a HazMat restriction that needs to be adjusted to match your load or the size of your trailer may need to be changed. If these are correct and you still cannot calculate a route then feel free to use the Tell Rand McNally feature in Truck Tools to let us know!

Communities alter the legal truck routes from time to time. Due to the complex nature of gathering all of this data together, there is a lag from when a change occurs to when it appears in a device. If you see a posted truck restriction that is not in your IntelliRoute TND, we encourage you to use the "Tell Rand" button on the Truck Tools screen. We will incorporate your changes into future map releases.

You need to immediately download updates via the Rand McNally Dock. Connect your device to a computer and follow the onscreen instructions. There are some basic instructions included in the Quick Start Guide or you can call us at Customer Support (800-333-0136) and we'll help you walk through the updates.

There are several things you can try: 1) Be patient! This can sometimes take a couple of minutes the first time 2) Restart your computer 3) Try a different USB port 4) Try plugging the device into a different computer (if you have one) Also, some computers may have trouble recognizing the TND unit especially if the computer has a modern power-efficient processor. If this is the case, using a powered USB hub usually resolves this issue.

Make sure that your product has a clear view of the sky. Trees, buildings and the roof of your truck can interfere with the IntelliRoute TND's ability to get a signal. Also, it sometimes takes several minutes to acquire a signal for the first time.

Please call customer support at your earliest convenience to resolve this issue. You will need to have access to a computer with a strong Internet connection

If you leave the device on all of the time, you are in danger of filling the memory with GPS data. The best way to avoid this problem is to turn the unit off for a short while when you are not driving.