I tried to update my device on the Dock but the download failed. What should I do?
Last Updated: February 12, 2015
The most frequent cause of a "download failed" error is a slow or unstable Internet connection. There are several different types of updates. Some are smaller in size and can usually be downloaded through a mobile hotspot. Others are larger and require a high-speed Internet connection. Click here for details on the types of updates.
If your Internet connection is strong but the download continues to fail, please contact Technical Support at 877-446-4863. Before calling, open the Dock on your computer and connect your device so that we can resolve your issue more quickly.